Customer Service Quality Control
Resume:
**** ******* **, **********, **, ***** •
*************.**@*****.*** • 803-***-****
ALISHA JEFFERSON
Associate
PROFESSIONAL SUMMARY
Detail-focused Associate with a strong 7-year background in customer service, sales, and operational improvements. Excels at training and leading teams to exceed sales targets and streamline manufacturing and packaging processes. Committed to innovation and excellence in fostering high customer satisfaction and efficient operations. LANGUAGES
English (Highly proficient),
Spanish (Novice).
REFERENCES
Antoinette Myers
SKILLS
Inventory Management,
Quality Control,
Product Inspection,
Safety Compliance,
Equipment Maintenance,
Time Management,
Workflow Coordination,
Order Picking, Packaging,
Assembly, Problem Solving,
Team Collaboration,
Efficiency Optimization.
EMPLOYMENT HISTORY
TEAM TRAINER Jun 2017 - Mar 2022
Taco Bell Orangeburg, SC
MACHINE
OPERATOR/ASSEMBLER
Nov 2020 - Aug 2021
Husquvarna Outdoors Orangeburg, SC
FULFILLMENT ASSOCIATE Mar 2020 - Jan 2021
Amazon.com Columbia, SC
CASHIER/CUSTOMER
SERVICE
Oct 2018 - Dec 2018
Save-A-Lot Charlotte, NC
Guided new staff through comprehensive training
Delivered unparalleled customer service, bolstering customer loyalty
Crafted effective training resources, enhancing service quality
Expedited resolution of customer concerns, maintaining positive dining experience
Directed machinery operations for high-quality
production
Optimized workflow, cutting assembly time and
increasing output
Ensured machinery upkeep to prevent operational
downtime
Resolved mechanical issues, keeping production on
schedule
Elevated safety measures for a safer work environment Streamlined order processing, reduced errors by 12% Partnered with team to optimize workflows, cut time by 18%
Ensured optimal inventory through diligent record
keeping
Promptly rectified order discrepancies, improved
customer experience
Expedited transactions, enhancing customer satisfaction and decreasing wait times
Accurately managed cash and card payments, reducing financial discrepancies
Assisted customers, positively impacting the overall shopping experience
Maintained an organized checkout area, contributing to store's welcoming ambience
UNLOADER/LOADER Oct 2018 - Dec 2018
FedEx Ground Charlotte, NC
SALES ASSOCIATE Nov 2023 - Present
7 eleven Orangeburg SC
SERVER Oct 2018 - Nov 2024
Waffle House Santee SC
EDUCATION
HIGH SCHOOL DIPLOMA Aug 2013 - May 2017
Orangeburg Wilkinson High School Orangeburg, SC
Spearheaded efficient package handling operations
Achieved timely delivery, optimizing operational flow Utilized innovative strategies to improve productivity Spearheaded customer engagement for optimal shopping experience, driving repeat business Streamlined store operations for superior organization and cleanliness Executed accurate cash transactions, minimizing discrepancies Fostered team collaboration to hit daily sales targets, boosting store performance Leveraged product knowledge to enhance customer purchases, augmenting sales Innovatively managed high-volume orders, ensuring swift service Led team shifts, upholding health and safety standards Boosted customer service, yielding a 20% surge in repeat customers Diminished incidents by 15% through keen oversight and team synergy
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