Customer Service Data Entry
Resume:
Nicole Wagner
Pearland, TX *****
********@*****.***
Seeking a position in which I can utilize my extensive data entry, communication, and clerical skills to benefit the organization.
Willing to relocate to: Galveston, TX - Brazoria County, TX - Harris, TX Authorized to work in the US for any employer
Work Experience
Customer Service Manager (CSM)/Cashier
United Parcell Service UPS - Missouri City, TX
June 2022 to Present
• Responsibilities include managing the day-to-day operations of a retail location, opening and closing the center, managing the productivity and world-class customer service delivery of the team, monitoring cost control and expenses, providing weekly/monthly reports to the franchise owner.
• Handled large amounts at of money for shipments.
• Cashier duties. Customer Service.
• Sorts packages and stacks them on pallets.
• Adheres to all warehouse safety guidelines.
• Reports any issues to the warehouse manager.
• Loads and unloads packages at the warehouse.
• Makes sure all packages are properly packed and loaded.
• Follows written and verbal instructions from the warehouse manager.
• Prepares packages for delivery using scanners, handheld printers, and packing materials.
• Answered customers' questions, and provided information on procedures and policies. Computed and recorded totals of transactions. Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greeted customers entering establishments. Issued receipts, refunds, credits, and change due to customers. Medical Office Manager
Newman Psychology and Associates - Webster, TX
August 2022 to June 2023
• scheduling and confirming medical appointments with patients
• entering and formatting electronically based medical reports and correspondence
• helping patients complete documents and medical history forms
• maintaining confidential medical history files
• preparing agendas for meetings and possibly taking minutes of meetings
• ordering supplies and maintaining inventory
• determining and establishing office procedures and routines
• Oversee daily Billing Department functions, including medical coding, charge entry, claims, payment posting, and reimbursement management.
• Examine patients’ encounter forms to verify diagnosis codes and reconcile codes against services rendered.
• Accurately input procedure and diagnosis codes into billing software to generate invoices.
• Used electronic charge capture practices such as billing and account receivables (BAR) system and medical billing clearinghouse accounts to submit codes and invoices on time.
• Follow up on past due invoices and delinquent accounts to reduce number of unpaid and outstanding balances.
• Document patient data and medical records and perform routine medical record audits to comply with insurance company requirements.
• Uphold and reinforce compliance with hospital policies and federal regulations such as HIPAA. Case Manager
Fort Bend County Social Services - Richmond, MO
August 2020 to April 2022
Assisted with the CARES Act Program and Rental Assistant such as, rental/mortgage assistance, food vouchers, utility/rental pledges • Evaluate information and determine client eligibility of financial assistance for individuals and/or families within program guidelines. • Advocating on the client's behalf with external parties, such as legal services, health insurance organizations or other social service organizations. • Completing an assessments of each client to gather information and identify problems; formulate service plans to help clients meet their needs; and engage outside professionals or agencies who might be able to help, like social service agencies or community food banks to assist with the clients immediate needs. (administered shots and vital signs in health care side as needed Duties/Responsibilities:
Assist in preparing, processing, and tracking documents in a timely manner. Closely review and proofread documents for accuracy and to detect any errors. Identify any missing documents.
Communicate with other departments and customers to resolve missing, inaccurate, incomplete, or incorrect documents.
Extensive data entry.
Assist with other administrative tasks
Provided support for entire department. •
Transfer data from hard copy to a digital database • Updated various data including financial transaction, customer information, inventory, status of items and or other information • Verified outdated data and make any necessary changes to records Job Experience Available Upon Request Accounting Clerk
EMS Solutions - Pasadena, TX
March 2020 to August 2020
• Entered invoices into accounts payable approval system (SAP) for routing to project managers. • Sorted and routed both incoming and outgoing mail orders.
• Assisted with posting of cash receipts and expenses to journals or ledgers as needed. • Reviewed, investigated, and corrected errors in financial entries. • Company went out of Business
Maternity Leave/Gave Birth April 2020
Clear Lake Regional Hospital - Webster, TX
April 2020 to April 2020
None Selected
Scanning / File Clerk (Contract)
Lyondell Basell - La Porte, TX
January 2019 to March 2020
Project based assignment, scanned 100 boxes of files to be stored electronically and once that was done, the assignment was over. • Utilized
Adobe to scan documents to be stored in MS Access • Adhered to OSHA Safety and Hazmat procedures when performing in plant Administrative Assistant
University of Houston-Clear Lake - Houston, TX
January 2016 to December 2019
Provided secretarial and administrative support for entire Human and Behavioral Science department. • Handles various departmental matters, as well as provides support, as needed, to specific project teams or divisions. •
Maintained switchboard operations by taking messages, and routing calls to the appropriate team members • Managed the receptionist area, including greeting visitors entering or exiting the building, and responding to telephone and in-person requests for information. Medical Front Desk Receptionist
Gulf Coast Center - Houston, TX
August 2013 to August 2016
Front Office
Gulf Coast Primary, HOUSTON, TX
• Maintained switchboard operations by taking messages, and routing calls to the appropriate team members • Managed the receptionist area, including greeting visitors entering or exiting the building, and responding to telephone and in-person requests for information • Scheduled follow-up appointments for returning patients • Initiated insurance verification claims ensuring CPT (Current Procedural Terminology) and ICD(International Clarifications of Diseases) codes are matched correctly through EMR (Electronic Medical Records) • Coordinated all co-payments, deductibles, co-insurance, and surgery deposits • Provided administrative support and handled heavy volumes of cash flow into patient's accounts
• Medical Assistant as needs to perform vital signs and assist and administer shots. Case Manger
Texas Health and Human Service Commission - Houston, TX August 2012 to January 2016
Provided secretarial and administrative support for entire department. • Food Stamp Program. Utilized Adobe and HP to scan documents to be stored in SAP • Managed the receptionist area, including greeting visitors entering or exiting the building, and responding to telephone and in-person requests for information.
Dealt with the public in high volume and sometimes demanding environment Interviewed Clients to gather information regarding need and explained application process to determine benefits. Possessed strong communication, customer service and organizational skills, which increased customer satisfaction from 85% to 98% and realized 100% on-time delivery of assigned projects. Maintained central credit files for the credit service division for the departments. Keyed larger volumes of data into the computer with speed and accuracy Handled extremely confidential and sensitive information
Medical Assistant and Medical Billing/Coding
Rite Of Passage Women’s Center - Pearland, TX
October 2013 to November 2015
Customer Service, medical billing and coding, obtained accurate vitals, assisted in birthing rooms, answered phones, scheduled patients, verified insurance, Medicaid reports, Explanations of Benefits
(EOB's), coding, medical claims, account receivables, data entry into Medi Soft, Abraxas, and Practice Company went out of Business
Cashier/Customer Service Representative
Airgas - Baytown, TX
February 2011 to August 2013
Answered customers' questions, and provided information on procedures and policies. Computed and recorded totals of transactions. Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greeted customers entering establishments. Issued receipts, refunds, credits, and change due to customers. Civilian Staff Data Entry Clerk
City of Houston Police Department, HOUSTON - Houston, TX August 2009 to April 2011
Maintained central credit files for the credit service division for the department. Keyed large volume of data into the computer with speed and accuracy. Maintained attention to detail, completing multiple or repetitive tasks. Demonstrated a serious commitment to accuracy and quality while meeting goals or deadlines. Handled extremely confidential and sensitive information
Contract Administrative Assistant
GD Berri and Associates/Shaw Group - Deer Park, TX August 2005 to April 2007
Handled administrative work, such as, copied, faxed, filed, data entry, and e- mailed. Assembled manuals/ binders. Created permanent files for jobs that have closed. Accounting Clerk
BeAed Corporation - Alvin, TX
November 2003 to August 2005
Match/batch/invoices with purchase orders. Input on a daily basis, invoices. Process clients check payment/make deposits. Process credit card payments. • Kept records of materials filed or removed using logbooks or CRM's(customer relationship management) software • Preformed general administrative support duties such as typing, operating office machines and sorting mail • Sorted or classified information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order. • Created monthly reports for records, terminated records and completed file audits by updating all existing files • Developed and created a more effective filing system to accelerate paperwork processing Administrative Assistant Internship
Friendswood Family Chiropractic Clinic - Friendswood, TX August 2003 to November 2003
Answered phones, greeted and assisted visitors and patients. Created and reconfigured client databases. Maintained and verified accurate medical billing insurance records. Maintained in-office calender, keeping track of schedule/appointments. Prepared and formatted patients reports. ER Clerk/Business Office Clerk
Southeast Memorial Hermann Hospital - Houston, TX
August 2001 to August 2003
Organized, posted, and mailed monthly newsletters. Handled general administrative duties such as Prepared correspondence, document invoices, including materials. Admitted patients. Screened incoming calls. Managed receptionists and administrative work. Maintained, prepared, and discharged patients records. Communicated any errors found through analysis Caregiver/Teacher Aide
Good Shepard Episcopal School - Friendswood, TX
August 1996 to May 2002
Supported teachers administrators and paraprofessionals in creating successful learning environment. • Worked closely with classroom teacher to create unique successful instructional lessons. • Coordinated and managed after-school program to provide homework assistance to 35 children. • Managed and monitored student behavior on playground daily. • Provided individualized instruction to students requiring additional help with lessons. • Adeptly coordinated supplemental reading lessons to achieve 100% grade- level aptitude in reading group. • Teamed up with private school administrator to improve record maintenance and cume folder completion by 20%.
Education
Bachelor's Degree in Behavioral Science
University of Houston, Clear Lake - Houston, TX
January 2016 to December 2019
Bachelor's Degree in Minor in Criminology / Social Work/ Women Studies Univeristy of Houston - Houston, TX
January 2016 to May 2019
Associate in Science (AS) in Behavioral Science
Houston Community College - Houston, TX
January 2012 to August 2016
Vocational school/Certification/Diploma in MA,MBC
Texas School of Business-Friendswood - Friendswood, TX January 2013 to January 2015
Certificate in CNA
Alvin Community College - Alvin, TX
January 2012 to January 2013
Associate in Arts (AA) in Liberal Arts & Sciences
San Jacinto College - Houston, TX
August 2009 to January 2012
Diploma/Certification in CMOS
Texas School of Business-Friendswood - Friendswood, TX August 2003 to August 2003
Skills
• Administrative experience
• Clerical experience
• ICD-9
• Medical records
• Medical billing
• Front desk
• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Microsoft Office
• Microsoft Outlook
• eClinicalWorks
• Social work
• PTSD Care
• Patient observation
• Customer service
• Customer support
• Accounts payable
• Records management
• Recruiting
• Disaster recovery
• Medical receptionist
• Vital signs
• Behavioral health
• Public health
• Emergency management
• Hospital experience
• Governmental accounting
• Medical terminology
• Word processing
• Microsoft Powerpoint
• Google Suite
• Office experience
• English
• Teaching
• Childcare
• Mentoring
• Communication skills
• Computer literacy
• Medical office experience
• HIPAA
• Crisis intervention
• Case management
• Computer operation
• Medical scheduling
• Patient care
• Anatomy knowledge
• Accounting
• ICD coding
• CPT coding
• Leadership
• Cash handling
• Organizational skills
• Medical Coding
• EMR Systems
• ICD-10
• Triage
• Insurance Verification
• Epic
• Phone Etiquette
• Oracle
• HCPCS
• IVR
• Documentation review
• Document management
• 10 key calculator
• Time management
• Typing
• Filing
• Computer skills
• Computer hardware
• Microsoft Office
• Customer service
• Typing
• Personal assistant experience
• Communication skills
• Organizational skills
• QuickBooks
• Microsoft Excel
• Medical administrative support
• Medical records
• Medical coding
• EMR systems
• Outpatient
• Anatomy knowledge
• Medical terminology
• Analysis skills
• Windows
• Microsoft Powerpoint
• Supervising Experience
• Microsoft Word
• Accounts payable
• SharePoint
• Bookkeeping
• Medical Office Management
• Sales
• Fair Housing regulations
• Pricing
• ERP systems
• HIPAA
• Administrative experience
• Data entry
• Time management
• Order entry
• Logistics
• Distribution center
• Phone etiquette
• Computer skills
• Google Suite
• Computer literacy
• Medical office experience
• Document review
• DocuSign
• English
• Writing skills
• Oracle
• Accounts receivable
• Warehouse management system
• Ophthalmology
• Social work
• Interviewing
• Early childhood education
• Childcare
• Teaching
• Preschool experience
• Microsoft Outlook
• Behavioral health
• Medical collection
• EHR systems
• Eaglesoft
• Multi-line phone systems
• eClinicalWorks
• Profit & loss
• Cardiology
• Healthcare management
• Leadership
• Office experience
• Bankruptcy
• Operating systems
• Travel planning
• Calendar management
• Executive administrative support
• Accounting software
• Accounting
• Night audit
• Front desk
• Management
• Guest services
• Night audit
• Customer service
• Microsoft Office
• Computer skills
• Customer service
• Computer skills
• Data entry
• Typing
• Dispatching
• Customer service
• Computer skills
• Communication skills
• Warehouse experience
• Computer skills
• Teaching
• Childcare
• Early childhood education
• Customer service
• Computer skills
• Typing
• Customer service
• Microsoft Office
• Computer skills
• Night audit
• Medical office experience
Certifications and Licenses
Driver's License
CNA
RN License
Certified Coding Associate
CPR Certification
Teaching Certification
Food Handler Certification
TABC Certification
January 2022 to Present
Driver's License
SIDS Certification
Certified Medication Technician
Infant & Toddler Certification
AED Certification
Montessori Certification
Assessments
Early childhood development — Proficient
August 2023
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Basic attention to detail — Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Professionalism — Proficient
June 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Case management & social work — Proficient
April 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Retail customer service — Proficient
March 2023
Responding to customer situations in a retail setting Full results: Proficient
Nursing assistant skills — Proficient
April 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Medical receptionist skills — Proficient
March 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Administrative support professional fit — Proficient March 2021
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Medical terminology — Proficient
August 2021
Understanding and using medical terminology
Full results: Proficient
Work motivation — Proficient
March 2021
Level of motivation and discipline applied toward work Full results: Proficient
Case management & social work — Proficient
March 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Food service: Customer situations — Proficient
March 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Scheduling — Proficient
March 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Warehouse safety — Proficient
August 2022
Using safe practices in a warehouse setting
Full results: Proficient
Administrative assistant/receptionist — Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
October 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Administrative assistant/receptionist — Proficient March 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Proficient
March 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Data entry: Attention to detail — Proficient
March 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Protecting patient privacy — Proficient
October 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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