Business Development Customer Service

LIANA PODOLSKY

DEERFIELD BEACH, FL • 213-***-**** • ********************@*****.***

A&D ACCOUNT EXECUTIVE utilizing extensive experience in business development, networking, and customer service to consistently grow A&D sales in commercial markets spanning hospitality, healthcare, and corporate in addition to the residential sector. Dedicated salesperson leveraging communication abilities to develop relationships that result in long-lasting partnerships. Energetic team player adept at collaborating in a team environment to achieve sales goals and meet client needs. AREAS OF EXPERTISE

ü A&D Sales

ü Relationship Building

ü Customer Service

ü Product Demonstrations

ü Sales Presentations

ü Business Development

ü Communication Skills

ü Account Management

ü Event Networking

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

Hospitality Finishes – Coconut Creek, FL 04/2024 – Present Independent Representative – Business Development

• Drove business development nationwide by identifying potential clients, establishing and maintaining new relationships with hotel decision makers, architects, and interior designers, and closing sales.

• Conducted in-person and virtual sales presentations; attended industry trade shows. ArcCom Fabrics – Los Angeles, CA 05/2018 – 12/2023 Account Executive

• Oversaw business development and account management for a territory, leading sales presentations; additionally, attended trade shows, produced sales reports, and delivered customer service.

• Leveraged interpersonal communication skills to swiftly build rapport and develop connections with gatekeepers, obtaining entrance to hard-to-reach client leadership and generating sales.

• Consistently met or exceeded sales goals, increasing sales by 32% in 2018, 32% in 2019, 28% in 2020, and earning the Options Award as the top product seller in the division in 2019.

• Performed research to support prospecting and lead generation activities, reviewing trade journals to gain insights into the accounts and key stakeholders and facilitate sales approach. Innovations – Los Angeles, CA 07/2016 – 05/2018

Outside Sales Representative

• Led outside sales activities, employing interpersonal skills to develop relationships within the A&D community in contract, hospitality, and residential markets and ultimately spur sales growth.

• Applied presentation, communication, and public speaking abilities in conjunction with fabric and wall covering material knowledge to perform product demonstrations that secured sales.

• Conducted networking and business development at industry trade shows to build strategic partnerships that bolstered bottom-line revenue growth. Carnegie Fabrics – Los Angeles, CA 07/2004 – 02/2015 Showroom Manager

• Assisted with sales operations for all West Coast representatives, with duties including ordering suppliers, aiding walk-in clientele, gathering fabric samples for projects, preparing product presentations, and delivering pricing, quotes, and sampling requests as needed.

• Showcased adaptability, versatility, and leadership by covering a variety of roles while the company was short-handed, such as traveling to client sites to provide customer service and generate sales. Previous Experience: Herman Miller – Sales Associate Project Coordinator & Client Services Representative EDUCATION Associate’s Degree, Business Management: Santa Monica City College PROFICIENCIES Microsoft Office AS400 Salesforce QuickBooks Canva Zoom LANGUAGES Russian (Fluent) English (Fluent)

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