Guest Services Courtyard By
Resume:
David Kadzielewski
Guest Services/Guest Services Manager/Bartending/Bar Manager
Mukilteo, WA 98275
*********@*****.***
My goal in the hospitality industry is to provide services to customers and focused on the satisfaction of customers by providing specific experiences for them.
Owner/Bartender
Tsunami Bartenders - Mukilteo, WA - October 2006 to Present Responsibilities
• I own a portable bartending company.
• Manage day to day operations.
• Marketing, branding and website updates.
• Managing revenue, QB Accounting.
• Contract out bartenders and servers in the Northwest.
• Schedule clients for events and dates.
Full Time Bartender/Courtyard by Marriott Seattle/Lynnwood September 2023 to Present
Responsibilities
• Set up, stock, clean and maintain the bar and beverage preparation area
• Prepared and served beverages according to the standard required by Courtyard by Marriot. Cleared and reset tables and bar top.
• Completed opening and closing duties as assigned.
• Followed standard recipes and minimize waste to help ensure that the hotel’s beverage cost is in line with budget.
• Flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
• Ensured that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.
• Fluent in Micros Ordering System
On Call Bartender/Courtyard by Marriott Seattle Northgate September 2022 to Present
Responsibilities
• Set up, stock, clean and maintain the bar and beverage preparation area
• Prepared and served beverages according to the standard required by Courtyard by Marriot. Cleared and reset tables and bar top.
• Completed opening and closing duties as assigned.
• Followed standard recipes and minimize waste to help ensure that the hotel’s beverage cost is in line with budget.
• Flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
• Ensured that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.
• Fluent in Micros Ordering System
Front Desk Representative/Full-Time Bartender
Hilton Garden Inn - Lynnwood, WA - February 2022 to September 2023 Responsibilities
• Ensure all guests receive a warm and friendly, efficient check-in and check-out experience.
• Vast Experience in onQ knowledge and software.
• Provide guests with room and hotel information, directions, amenities, and local interests.
• Conduct routine inspections of the front desk and public areas to reflect a welcoming environment for our guests.
• Supported the Front Office Manager with managing the Front Office team by modeling, empowering, and coaching throughout the employ- ment life-cycle.
• Responded to guest complaints with confidence, grace and action appropriate to the situation. To remain calm and alert, especially during emergency and/or heavy hotel activity.
• Communicated with other departments to ensure proper responses to guest and group needs.
• Communicated with housekeeping for their boards, room inventory, check ins/checkouts and stay-overs
• Ordered inventory for the treat-shop, ordered coke and beer for the hotel
• Took care of advance deposits and refunds to guest
• Resolved issues with Expedia, Priceline and Booking.com to insure smooth transition for guests and team. Checked folios to make sure they were properly setup for Folio A for incidentals using guest credit card and Folio B for the virtual credit card.
• Resolved customer complaints by conducting thorough research of the situation and the most effective resolution.
• Prepared and conducted daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton standards.
• Resolved customer complaints by resolving overcharges and refunds to guests
• Resolved customer complaints regarding third party billing errors and issues.
• Used creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Completed daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. Hilton Garden Inn Bartending Experience
Responsibilities
• Set up, stock, clean and maintain the bar and beverage preparation area
• Prepared and served beverages according to the standard required by HIlton Garden Inn. Cleared and reset tables and bar top.
• Completed opening and closing duties as assigned.
• Followed standard recipes and minimize waste to help ensure that the hotel’s beverage cost is in line with budget.
• Flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
• Ensured that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.
• Ordered beverage ingredients based on hotel par stocks and as prescribed by the Hotel Manager Worked in a supportive and flexible manner with other associates and other departments, in a spirit of “Whatever It Takes”
• Fluent in Micros Ordering System and now XN Pos System Front Desk Supervisor - Hilton Hampton Inn and Suites - Redmond, WA - October 2021 to Present Guest Service Manager - Hilton Hampton Inn - Everett, WA - April 2021 to September 2021 Responsibilities
• Handle front office operations (check-in/check-out, reservations, calls, cash or CC transactions)
• Scheduling of front desk agents, vacations and request time off
• Handling of store Inventory and shortage
• Creating front desk productivity reports for GM
• Ran room balance reports billed and authorized accounts to balance
• Keeping a calendar of occupancy, ADR, occupancy % arrivals and departures through night audit backup PTD-YTD Management Report and Guest Statistics Report
• Made sure both GM and GSM are kept fully aware of relevant guest feedback, by tracking SALT Reviews, Booking.com and Expedia Extranet and replying to guest feedback.
• Process guest reservations in OnQ and any relevant refunds.
• Processed Guest Assistant Submissions and awarded points if need to Hilton Honor Members
• Answer and respond to all calls on hotel phone/switchboard
• Ensure full handover between shifts
• Cover the night audit procedure as requested
• Cover shifts as requested night audit, AM and PM shifts as needed
• Created a more contact based and communications for front desk by using CREW Task App
• Be fully aware of the correct procedures regarding the acceptance of closing cash shifts and dockets
• Deal with all cash and CC transactions
• Conducted hotel property walks
• Resolved customer complaints by resolving overcharges and refunds to guests
• Resolved customer complaints regarding third party billing errors and issues. Guest Service Agent
Hilton Hampton Inn and Suites - Woodinville, WA - October 2017 to March 2021 Responsibilities
• Ensure all guests receive a warm and friendly, efficient check-in and check-out experience.
• Vast Experience in onQ knowledge and software.
• Provide guests with room and hotel information, directions, amenities, and local interests.
• Conduct routine inspections of the front desk and public areas to reflect a welcoming environment for our guests.
• Supported the Front Office Manager with managing the Front Office team by modeling, empowering, and coaching throughout the employ- ment life-cycle.
• Responded to guest complaints with confidence, grace and action appropriate to the situation. To remain calm and alert, especially during emergency and/or heavy hotel activity.
• Communicated with other departments to ensure proper responses to guest and group needs.
• Communicated with housekeeping for their boards, room inventory, check ins/checkouts and stay-overs
• Ordered inventory for the treat-shop, ordered coke and beer for the hotel
• Took care of advance deposits and refunds to guest
• Resolved issues with Expedia, Priceline and Booking.com to insure smooth transition for guests and team. Checked folios to make sure they were properly setup for Folio A for incidentals using guest credit card and Folio B for the virtual credit card.
• Resolved customer complaints by conducting thorough research of the situation and the most effective resolution.
• Prepared and conducted daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton standards.
• Resolved customer complaints by resolving overcharges and refunds to guests
• Resolved customer complaints regarding third party billing errors and issues. Front Desk Representative/Part-Time Bartender
Hyatt House Seattle Downtown - Seattle, WA - March 2017 to October 2017 Responsibilities
• Have exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communi- cation skills, proficient computer skills to include Opera, Word, Excel, Adobe and guest and employee management practices.
• Have great computer skills and brand POS experience.
• Registered guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greeted, registers, and assigns rooms to guests with Opera. Answered phone in a prompt, efficient, and friendly manner.
• Responded quickly to guest requests or complaints in a friendly manner and appropriate action is taken.
• Followed up to ensure guest satisfaction.
• Used creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
• Completed daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. Hyatt House Bartending Experience
Responsibilities
• Set up, stock, clean and maintain the bar and beverage preparation area Prepared and served beverages according to the standard required by Hyatt. Cleared and reset tables and bar top.
• Completed opening and closing duties as assigned.
• Followed standard recipes and minimize waste to help ensure that the hotel’s beverage cost is in line with budget.
• Flexible wherever possible in meeting special requests from guests for specific beverage preparation methods and ingredients.
• Ensured that all sales are properly recorded, following prescribed procedures for ordering, voiding or correcting items.
• Ordered beverage ingredients based on hotel par stocks and as prescribed by the Hotel Manager Worked in a supportive and flexible manner with other associates and other departments, in a spirit of “Whatever It Takes”
• Assisted in inventory-taking as required.
Night Auditor
Silver Cloud Inns & Hotels - Bellevue, WA - March 2016 to October 2016 Responsibilities
• Responsible for the front desk operation during the overnight shift.
• Primary responsibilities include: registering guests, making reservations, preparing daily reports and balancing transactions. Education
Applied Arts Degree in Visual Communications in Ad Design and Layout The Seattle Art Institute - Seattle, WA
1994
Bachelor’s in Production and Operations Management Devry Institute Of Technology - Arizona
1990
Mixology Certification in Bartending
ABC Bartending School - Tukwila, WA
July 2006 to September 2006
Skills/Duties
• Duties include:
• Recruiting, training and supervising staff.
• Managing budgets.
• Enhancing profitability.
• Maintaining inventory.
• Ensuring compliance with health and safety standards.
• Skills include:
• Billing (10+ years)
• Marketing (10+ years)
• Sales (10+ years)
• Bartending (15 years)
• QB Accounting (10+ years)
Links
http://***.*****************@*****.***
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