Customer Service Be A
Resume:
Eleonor Nery Co
Calgary, AB
T2A 6E1
Phone number: 403-***-****
e-mail address: **********@*****.***
Career Objective
To obtain a challenging position in a highly dynamic industry that will provide a career growth development and thereby be an asset to their strong working force for the ultimate benefit of the company.
Education
ERP College
February 8, 2021 - July 17, 2022
Office Administration – AcademicAwardee High Distinction Valedictorian candidate
St. Paul College
1995-1999
Bachelor of Science
Major in Hotel and Restaurant Management
Bronze Awardee Chefs-on-Parade ’98 (Inventive Buffet Setting) Qualifications
• Trained new employees and ability to motivate
• Hard working
• 10+years in Customer Service
• Problem solving skills
• Strong positive attitude
Work Experience
LaPrairie Group
Procurement Coordinator
Suite 702-505 2 Street SW
Calgary, AB
T2P 1N8
Oct. 31, 2022 – to present
Duties and Responsibilities
*Communicate with site/manager regarding parts and/or services required for each task or project.
*Ensure compliance with purchasing policies and procedures, ethical practices and relevant laws and regulations.
*Create purchase orders from approved purchase requisitions.
*Facilitate competitive bids/quotations to fulfill statements of works.
*Ensure all Purchase Orders/vendors accounts conform to LaPrairie Groups Terms and Conditions.
*Issue Purchase Orders to vendor/requestor and approver.
*Monitor and coordinate deliveries and backorders with with vendor and communicate with internal stakeholders.
*Investigate invalid invoices by coordinating with requestors/approvers/vendors or Account Payable for resolutions
*Coordinate with Accounts Payable to verify purchase orders and invoices have proper coding/payment terms/unit numbers. Provide training of procurement department processes via email/phone/in person to field operations and AP teams as required.
*Assist project teams in developing and implement purchasing strategies.
*Assist in maintaining the vendor master list, updating details as needed. Swish Maintenance
Inside Sales and Customer Service Coordinator- full time 605 28th Street NE
Calgary AB
T2A 4L6
March 1, 2021 – Oct. 30, 2022
Duties and Responsibilities
*Responsible to service customer’s order requests by telephone
*Ability to perform a variety of Customer Service Tasks
*Responsible to verify that all orders taken are completed promptly and accurately
*Responsible to obtain stock from other branches to fill backorders
*Responsible for the entry of all faxed in orders and service requests
*Responsible to ensure that all mailed/faxed confirmation purchase orders have been entered into the computer system and to make note of the order # and/or invoice # on the purchase order before filing
*Responsible to complete necessary paperwork and make necessary shipping arrangements with suppliers/branches for all necessary equipment/dispensers in regard to installations and demonstrations
*Responsible to answer and respond to in-bound calls relating to the service/repair of on-site and in-house equipment
*Responsible to schedule the daily service calls
*Organize workflow to meet customer deadlines
*Responsible for all administrative functions in the department including but not limited to: invoicing, scheduling, implementation and analysis of service related reports, processing of warranty paper work, sourcing required parts, preparation of all service related quotations, preparation of preventative maintenance agreements, computer entry of all parts orders, and daily dispatch of all emergency service related calls
*Responsible to complete necessary paperwork and make any necessary shipping arrangements with suppliers/ branches for all necessary equipment/parts
*Responsible to contact customers to advise them of the lead time for the repair of their equipment
*Cold-call prospects and inactive accounts that are assigned or identified
*Emphasis product/service features and benefits, quote prices, discuss credit terms and prepare sales order forms and/or reports.
Cardtronics
Zeros Monitor – full time
Bay 6, 1420 28th street NE June 15, 2015 - December 18, 2020 Calgary, AB
T2A 7W6
Duties and Responsibilities
• Trained new employees
• Manage all atm machine all over Canada and making sure that they are all up and running Answer customer service and technical calls
• Log all calls in DC Pro Program
• Aid with technical difficulties, diagnosing and processing transactions
• Journal Request Processing
• Problem resolution
• Retrieve voice mail from both personal and group boxes, return calls in a timely manner dispatch technician
• Aid in the completion of the zeros report
• Troubleshoot
• Answer multi lined phones concerning technical and customer service inquires
• Assist departments with work overload
• Verify that all sites are up and running
• Contact third party technicians * Conduct follow up calls Window Gurus Telemarketer – part time
3517 17 Ave SE September 2, 2019 – March 26, 2020
Calgary, AB
T2A 0P9
Diabetes Canada Telerecruiter – part time
6223 2 st SE February 20, 2018 – December 2018
Calgary, AB
T2H 1J5
UPS Data Entry Clerk – part time
22 Aero Dr. NE January 10, 2014 – December 2015
Calgary, AB
T2E 8Z9
EBusiness Services Inc. Sub-Agent Information Assistant PSE Center East Tower 2005B July 1, 2004-April 30, 2006 Ortigas Pasig City
Duties and Responsibilities
*Secretary of the General Manager and Chief of Network Management
*Handles inquiries, complaints and Job Order of Sub-agents
*Monitors account of clients and process for approval of signatory
*Handles telephone bills
*Handles Sales and Marketing for the Sub-agents
*Update database for monthly reports
*Assist the Department Head in monitoring and tracking the sales production of the Network Department
*Monitors and recommends sub-agents funding and submits the funding report to the Network
Officers and Treasury Head
*Coordinates the sales efforts of the department and sub-agent
*Performs all administrative and customer service related functions that the Department Heads assigns
*Coordinates with other departments/units in the resolution of network referred agents and sub-agents request
*Assist in the sub-agent accreditation process and facilities enrollment of new sub- agents
*Coordinates the sub-agent marketing collaterals and forms and department office supplies
*Updates sub-agents database to keep track of the growing network and terminated sub-agents
*Provides inputs to the Department Head for the improvement of the department’s service level *Assist the application for operator ID’s and password as well as process application for new location of sub-agents SC Reservation Phils.,Inc. - Priority Club Account Representative 28 & 29 floors Tower II, RCBC Plaza September 1, 2003-June 18, 2004 6819 Ayala cor. Sen. Gil Puyat Avenue
Makati City
Duties and Responsibilities
*Handles inquiries, complaints and request of Europe based clients through telephone and emails *Assist in the promotion of the program through enrolment of new members, program orientation and promotion updates
*Monitors members stay adjustments, members cases and point earnings
*Handles reservations, item redemption and special promotions Focus Care - Sales Agent
1802 Taipan Place Ortigas Center August 11, 2002-March 15, 2003 Pasig City
Duties and Responsibilities
*Market phone cards specifically US base clients
*Provides customer service and inquiries to clients Philcom Money Services Inc. Teller
8755 Philcom Bldg., Paseo de Roxas September 1, 2001-July 17, 2002 Makati City
Customer Service Representative
September 11, 1999-August 11, 2001
(Awarded as Quarter Employee for the year
2000)
STAR OF SERVICE EXCELLENCE
AWARDEE
Duties and Responsibilities
*Assist customers inquiries regarding their transactions
*Provides assistance to the teller on duty
*In-charge of filing customers database
*Supervise the Customer Service Representative
*Conducts training to all incoming tellers and Customer Service Representative
*In-charge of petty cash revolving fund
*Prepares the daily remittance projections
*Perform as a full time teller
Personal Background
Born on July 23, 1977 in Manila Philippines. Fluent in English and Tagalog. Knowledgeable in computer and its operations such as MS Windows, MS Office and other software’s. Interested in sports, enjoys music and dancing. Out-going, responsible, hardworking, fast learner, organize, honest and highly motivated to be successful.
Reference:
Kayley McGrath
Supervisor – Cardtronics
Richard Ruff
Supervisor – Cardtronics
Ted Pietryka
Account Manager – Swish Maintenance
Contact this candidate