Customer Service Human Resource

Deborah Ivey

** **** ****** - ********, ** ***** - 864-***-**** – *.****@*****.***

Objective

Secure permanent employment as a capable Transportation Coordinator/Dispatcher with diversified experience in the Transportation Industry. Extensive Customer Service with abilities to prioritize shipments, meeting the customer's, along with keeping the company's best interest in mind. I am looking for a challenging position in a growth-oriented company where I can utilize my exceptional dispatch qualifications and skills.

Skills

• Expert in handling busy telephones in Customer Service

• Data entry of customer orders

• Inside sales, rates

• General office

• Outstanding communication and prioritizing skills

• Patient and can follow orders and instructions immediately and efficiently Work with high sense of responsibility and can identify and evaluate problems. Excellent communication skills working very well in a team environment. Yet able to work independently and make decisions. Career Experience

WASTECO, INC. 500 Hamlin Road, Easley, SC 02/2012-08/2014 DISPATCHER

• Take Customer telephone/email orders and ensure deliveries made within requested time frame.

• Driver Supervisor

• Daily dispatch of local drivers

• Noted and recorded operations and services implemented by the company and updated files

• Inside sales. Quotes, rates and assisted outside sales team. TIMBER TREATMENT TECHNOLOGIES, Augusta Arbor Way, Greenville, SC 08/2006-02/2007 ADMINISTRATIVE ASSISTANCE TO PLANT MANAGER

• Take customer phone orders, prepare BOL and ship per customer’s request.

• Weekly and Monthly Inventory of Raw Materials and Manufactured items.

• General Office

• Employee Personnel Files

HKA ENTERPRISES Duncan, SC 05/2004-08/2006

DOT COORDINATOR

• Responsible for Employee Pre-Employment Hiring Process; (i.e... drug-test, background checks, etc.)

• Compliance and Maintain Employee DOT files

• Weekly Driver accumulated hours worked for DOT Compliance and Payroll purposes. C&C TRUCKING Robin Lake Road, Duncan, SC 08/2001-03/2004 MAINTENANCE ADMINISTRATIVE ASSISTANT

• Responsible for assisting Maintenance Director with scheduling Truck PM and Repairs

• Driver Break-downs and Reimbursements

• Tags/Taxes on Company Trucks

• Maintain files, general office, parts, inventory WCA of SOUTH CAROLINA Rock Quarry Road, Travelers Rest, SC 06/1999-08/2001 OUTSIDE SALES REPRESENTATIVE

• Cold-calling;

• Accomplished 0 customer base to 200+ permanent customers within 6 months.

• Commercial Haul Bids and Rates.

• Ensure orders were sent to Dispatch and handled efficiently per customer request. Waste Industries, Cooper Lane, Easley, SC 02/1998-06/1999 DISPATCHER promoted to INSIDE SALES

• Responsible for Daily Dispatch of company drivers FLORIDA ROCK AND TANK LINES, Cooper Lane, Easley, SC DISPATCHER

• Daily scheduling of Tanker fuel loads to Company Drivers

• Responsible for maintaining Customer fuel logs and inventory per store location.

• Driver paperwork and DOT compliance

OSMOSE WOOD PRESERVING, Rock Hill, SC

ADMINISTRATIVE ASSISTANCE/DISPATCHER

• General Office

• Answering phones

• Customer orders

• Bill of ladings

• Maintain Driver Logs in Compliance with DOT Regulations

• Tanker Dispatch of Company drivers

EDUCATION

• High School Diploma (Salutatorian)

• Tennessee Temple University (attended)

• How to Survive a DOT Audit (seminar)

Professional References: Available upon request

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