Customer Service A Team
Resume:
ASHLEY
ROGERS
Process Assistant
Operations Management
PROFILE
A natural leader that combines
strategy and teaching to improve
performance, sales, and quality, while
securing compliance.
A strong leader with excellent
organizational skills, a team builder
and business planner. Over 20
years of hands-on management. I
thrive on ensuring the company or
department is on track to meet its
financial goals.
CONTACT
PHONE:
WEBSITE:
n/a
EMAIL:
********@*****.***
SKILLS
Customer service
Problem solving
Mentoring
Innovation
Coaching and developing
Conflict resolution
Proactive
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, ni ghts, and/or holidays
- Experience managing a team of 20+ employees
- Experience with process improvements (L ean process, Kaizen, and/or Six Sigma)
- Excellent customer service, communication, and interpersonal skills
- A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, d efense/aerospace, medical, cosmetics, production or distribution environments.
* Support, mentor, and motivate your hourly workforce
* Manage safety, quality, productivity, and customer delivery promises
* Collaborate with all support teams including Safety, Engineering, L oss P revention, Quality Assurance, Human Resources to develop plans to meet business objectives
* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
* Stand/walk for up to 12 hours during shifts
* Work in an environment where the noise level varies and can be loud
* Work in an environment that is subject t o variable temperatures and weather (delivery stations include outside loading departments)
* Continuously climb and descend stairs (applies t o sites with stairs) EDUCATION
TTCM@Memphis
01/2005 – 03/2007
GPA was a 3.7. Graduated with a Information Support Processor Certification.
WORK EXPERIENCE
Amazon Process Assistant
12/2022–Present
• Providing policy follow-up, attendance tracking (duties do not extend to discipline
• Ensuring successful area performance, through tracking, reporting and feedback of associate performance.
• Set standards in Pick department by breaking site records in rates and production. Pick rates exceeded the 340-company goal. I along with my team hit a pick rate of 360, a new site record.
• Identifying and addressing safety hazards within the work area. I collaborated with Senior Management to come with a solution for storing dirty, broken, and virtual dirty totes around electrical panels. A new 5s location was created for removing broken equipment from the site.
• Support the Area Manager and Associates. I assist in completing audits and coaching to improve production rates and quality. I have improved rates in 2 departments by over 100%. I have been part of a team that broke site records during Peak Season for production rates and quality.
• Understand workflow and daily production goals. I have been in two different process path that has a grave affect of how the operations flow at the site. I understand the importance of staffing correctly and how it affects the volume of production during each shift. I also learned the importance of creating tickets for equipment to be fixed in a timely manner.
• Support, mentor, and motivate your hourly workforce. I have successfully coached over 200 associates through audits, and helped improve their production rates and quality in 3 different departments.
• Manage safety, quality, productivity, and customer delivery promises
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Maintained our customer expectations to ensure customer orders are delivered at the right time, to the right location. Amazon FC Associate
07/2021-12/2022
FC Associate I ICQA
• Ensures we provide customers with quality products while helping maintain the control of the company's Inventory.
• Maintain a clean and safe environment
Learning Ambassador
• Onboard and train new and current associates on company standards and operations, policies and procedures
• Collaborated with the learning department to suggest opportunities for performance and growth for all associates ICQA PROBLEM SOLVER
• Researched and resolved quality errors
• Helped maintain Amazon’s brand and loyalty to our customers by ensuring we have quality products delivered to every customer
• Performed audits on associates to ensure all errors are reported and the issue is corrected in a timely manner
CVS Pharmacy Operations Manager/Store Manager
08/2011–06/2021
• Communicated well verbally and in writing to support and lead my team.
• Trained over 100 employees to reach company goals
• Delegated tasks
• Cash handling
• Profit and loss statements
• Conference calls to bridge barriers and find solutions to correct barriers
• Coached and terminated associates not meeting company guidelines
• Assisted in Operations on a district level for 9 stores
• Successfully grew sales and production in a store ranked 18 out of 18 in less than a year the store was ranked #1
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