Customer Service High School

BENSON NYAKOIRO

Email: *********@**********.***.***

Tel. 203-***-****

SUMMARY OF QUALIFICATION

General Customer service experience.

Experience of Completes required logs and reports.

Experience of Monitors the activity of ground transportation operators to ensure compliance with Code of Rules and Regulations and writes reports of non-compliance.

Experience of Resolves problems between commercial operators and customers.

Demonstrating efficiency and safety, known for contributing to team objectives through hard work and collaboration.

General knowledge of office equipment.

Coaching new staff members

SKILLS

Bilingual. Swahili and English.

Microsoft word, Excel, Power point….

EDUCATION AND TRAINING

High School Diploma Metembe High School Kisii, Kenya November 1999

PROFESSIONAL EXPERIENCE

DFW Board

Ground Transportation Agent. November 2022 - Present

Under general direction of Ground Transportation Shift Supervisor, provides front-line supervision and coaching of Guest Assistants, performs routine daily operations matters as assigned by management, monitors the activity of commercial ground transportation operators on the airport and administers related rules and regulations. monitors and enforces public vehicle parking and stopping activities to ensure compliance with airport resolutions, rules, or orders, provides customers with information and assists in resolving problems.

Guest Assistant: September 2019 – July 2022

Monitors and reports the activity of commercial ground transportation operators at airport passengers loading areas and administers transportation rules and regulation, provides customers with information, and assists customers reporting problems with commercial operators. Provide guests with general airport information, flight information, parking information, direction information, and local area information.

PITNEY BOWES

Presort: May 2018 - Sep 2019

Ensure mails reviewed for proper date, postage, and good quality barcodes. Communicate errors and recognize bad barcodes found on the mail and report it to the operator to prevent rework of the mail. Troubleshoot and remove mail jams from the machine by avoiding damage to the mail and double counts on the machine. Promote clean work area to prevent possible injuries. Perform any other duty assigned by the supervisor.

Texas Department of Criminal Justice

Correctional Officer Mar 2017-Jul 2017

Provided security to the offenders, by making sure they were safe from any danger. Made sure the offenders obeyed and followed the rules governing the unit. Supervised the daily activities of the offenders. Was responsible for writing reports and filling out the daily log detailing offender behavior and anything that occurred during the shift. Did cell search for any unwanted items/ contraband in the cell.

PITNEY BOWES

Machine Operator Nov 2015 - Mar 2017

Operated presorting machines to sort and barcode mail received from customers while maintaining accuracy and productivity. Followed total quality management practices and policies to ensure quality of output by double checking the date, thickness, barcodes, and class of mail. Understood machine software and how & when to change sort plans and set address blocks. Monitored the sort machines for any mechanical problems and reported it to the technicians to fix it. Promoted a clean work area to prevent possible injuries. Performed any additional duty as assigned by the Supervisor.

PROPARK AMERICA INC.

Cashier May 2012 – May 2015

Received payments from customers who used our facility for parking. Maintained proper bookkeeping and filling systems. Reconciled receipts to cash tendered. Maintained cleanliness in the facility. Helped with valet parking whenever I was needed to so.

CENTRAL PARKING SYSTEMS INC.

Cashier January 2011 – May 2012

Received payments from customers who used our facility for parking. Maintained proper bookkeeping and filling systems. Reconciled receipts to cash tendered. Maintained cleanliness in the facility. Helped with valet parking whenever I was needed to do so.

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