Customer Service Data Entry

Andrea Barr

*** ***** **** ******

Haughton, LA. 71037

Phone: 318-***-****

E-mail: **********@*****.***

Objective

To obtain employment in the fast-paced, ever evolving customer service industry where career mobility and growth are paramount.

Qualifications

Dynamic leader and team builder, consistently motivating and developing others towards success. Excellent oral and written communication skills.

Proficient in basic computer software programs (excel, access, PowerPoint, word, works), multi-line phone systems, fax machine and other basic office equipment. Combined ten plus years customer service experience in the casino industry, property management, call center and health care (Certified Nursing Assistant and Patient Care Technician).

Education

1992-1996 Booker T Washington High School, Shreveport, La 71103 Diploma received

1996-1998 Wiley College, Marshall, TX 75670

Major: Business Management

1998-1999 Southern University- Shreveport, Shreveport, LA 71107 A.S. Business Management

2011-2012 Northwest Louisiana Technical College, Shreveport, La 71107 Diploma/ Certificate received (C.N.A. & P.C.T.)

Relevant Experience

2017-2021 Data Entry Lead and Lead Courier, Clinical Pathology Laboratories, Shreveport,La.71106 Duties included going to different laboratories, hospitals, doctor's offices and other medical facilities to pick up items such as blood and urine samples, medications, medical equipment and even organs. These items may go to other medical facilities for testing or even directly to clients in the case of medications and supplies. Successfully transporting medical items requires using tracking systems and knowing how to safely store the items on the way to the destination. Data entering patient details and coded test information into the laboratory computer system in an accurate and expeditious manner. 2. To be familiar with the laboratory computer systems, including confident use of the test/client libraries, TDL intranet and referral database during data entry. 3. To be aware of invoicing/billing rules that applies to certain clients and source codes. 4. General scanning, filling and archiving of request forms and other hard copy data. 5. To be familiar with the telephone system (e.g. placing calls on hold/transferring calls) in order to receive incoming calls to the department and deal with them appropriately, through a broad knowledge of the company's operations. 2013-2016 Hotel Operations Auditor, Crosslands Economy Studios, Bossier City, La. 71111 Responsible for performing or assisting in the planning and execution of compliance, financial, and operational audits, and special projects. Regularly interacts with mid-level management to discuss potentially contentious issues and recommend improved business practices. Other functions include: Assess compliance with governmental and jurisdictional regulatory requirements, financial accounting and auditing standards, and company policies to ensure company assets are safeguarded Examine and evaluate the adequacy and effectiveness of information systems and business controls Compare and contrast property controls with regulatory requirements and generally expected internal controls

Assist in providing advisory and consulting services to improve efficiency, effectiveness, and utilization of company assets

Assist in assuring audit practices conform to department and professional standards. Lead or facilitate meetings with guidance from more senior staff to discuss audit findings and consulting services with top levels of management

Assist in the training and development of new staff. 2012-2013 Certified Patient Care Technician, Willis Knighton Health Systems, Shreveport, LA71119 Duties include assisting patients with personal care needs, taking daily vitals, transporting patients to and from exam rooms. Duties also included filing of patient charts, answering phones and assisting nursing staff with other light duties as assigned.

2009-2011 Hotel Operations Night Auditor, Holiday Inn, Shreveport, LA 71106 Duties included greeting guests and properly checking them in as they arrived during the night shift, answering any questions guests may have concerning the property or amenities offered and resolving guest issues that may arise to the satisfaction of the guest. Duties also included balancing of all cash draws from throughout the day from hotel outlets and reconciling the banking and deposit refund report and reporting all discrepancies to Hotel GM for further review.

2007-2009 Leasing/ Customer Satisfaction Assurance Agent, Fairfield Property Management, Shreveport, LA

Duties included completing all lease applications for prospective residents, ensuring background checks were completed, verifying employment status and income and completing initial assessment with residents. Duties also included apartment inspections, coordination of other services for the properties and planning resident events, leasing clubhouse and responding to resident issues for maintenance and service. 2002-2007 Slot Services Attendant, Harrahs Casino Shreveport, Shreveport, LA 71103 Duties included call-in, pick up and pay out jackpots or hopper fills. Was also responsible for signing hopper fills, jackpot slips, issuing change to guests, making minor repairs to slot machines and ensuring all information was collected from guests for CTR-C and MTL Bank Secrecy Act compliance. Through knowledge of Casino Control Act, attendant regulations as well as company internal controls, policies and procedures. References Available Upon Request