Service Leader Operations Specialist
Resume:
C
Nicole
Cacioppo
nicolecacioppo@yahoo
.com
Palatine, IL 60067
SUMMARY
A responsible and dedicated employee with excellent organizational and interpersonal skills. I have twenty years of valuable experience in maintaining good customer relations, merchandise strategies and inventory management. I am interested in putting these skills to work for your office while pursuing a long-term career as a staff member. SKILLS
Personable Communicator
Accurate money handling
Skilled in conflict resolution
Resourceful
Proactive
Microsoft Word
Excel
Publisher
Data Gathering and Documentation
Meeting Planning and Leadership
Supervision and Leadership
Communication
EXPERIENCE
Product Operations Specialist
Mount Prospect, IL
Old Navy/ Mar 2023 to Current
Consistently treat all customers and employees with respect and contribute to a positive work environment
Serve as a role model to achieve priorities in store with the customer as the primary focus
Act based upon directions from the Sales & Service Leader and collaborate effectively with employees
Support Sales & Service Leader duties during non-peak hours Lead and manage execution of assigned specialized functional area- merchandising or product operations
Be accountable to personal goals which contribute to overall store goals and results. Merchandising/Operations/Replenishment Manager
Schaumburg, Illinois
Michael's/ Mar 2022 to Current
Participated in truck unload and stocking shipment Participated in planogram process to make sure they are complete on time and accurate
Participated in the AD (signage) set process
Help maintain seasonal sets on a daily and weekly basis (omni channel) Acknowledge customers help locate product and provide solutions and ideas Assist in hiring and interviewing process
Serve as a Manager on Duty (MOD)
Train and coach the team to achieve results
Assist store manager on planning and supporting the scheduling and execution of store workload.
Merchandising Execution Team
Elk Grove Village, Illinois
Home Depot/ Feb 2021 to Oct 2021
Configured and arranged up-to-date marketing displays to promote sales Placed prices and descriptive signage to promote items Communicated and coordinated execution of planograms with store management. Product Operations Specialist
Hoffman Estates, Illinois
Old Navy/ Sep 2019 to Feb 2021
Consistently treat all customers and employees with respect and contribute to a positive work environment
Serve as a role model to achieve priorities in store with the customer as the primary focus
Act based upon directions from the Sales & Service Leader and collaborate effectively with employees
Support Sales & Service Leader duties during non-peak hours Lead and manage execution of assigned specialized functional area- merchandising or product operations
Be accountable to personal goals which contribute to overall store goals and results. Customer Service Representative/Front End Lead
Des Plaines, Illinois
Mariano's/ Feb 2017 to Aug 2017
Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
Effectively communicate with customers and respond to questions and requests in a timely manner
Assisted with returns and refunds
Monitored the front end, making sure employees takes their breaks and customers checking out expediently
Assist customers at checkout and bag groceries to minimize customers wait time Assisted in end of the day balance of cash registers Trained and assisted general team members as needed. Department Lead/Sales/RTV/Gift Registry/Front End Associate Schaumburg, Illinois
Buy Buy Baby/ Jul 2010 to Sep 2016
Trained employees on departmental responsibilities Responsible for overall success of the department
Met sales goals through providing exceptional customer service Inspect shipments for damages or defects and records discrepancies or damages Processed items to be shipped out and assisted with stocking and merchandising Assisted customers in creating registries as needed Implemented successful merchandising plans including plan-o-grams, working directly with the merchandising manager
Maintain inventory of shipping materials and supplies Perform all responsibilities associated with cashiering, when required. Assistant Manager
Schaumburg, Illinois
Nordstrom/ Jan 2002 to Jan 2008
Assisted the manager in teaching and coaching employees to deliver outstanding customer service
Helped the manager execute a business plan on providing exceptional customer service
Collaborated with the manager to ensure the customer receives the best quality, value and selections of merchandise
Assisted the manager to ensure merchandising and presentation standards are met Assisted the manager in ensuring accurate inventory management and achieve shrinkage goals
Stocked merchandise when shipment arrives.
EDUCATION AND TRAINING
Associates in Applied Science and Arts
Rochester Institute of Technology Jan 2000
Rochester, New York
Credits towards bachelor's degree in Deaf Rehabilitation Counseling Northern Illinois University
DeKalb, Illinois
LANGUAGES
Fluent in English American Sign Language
REFERENCES
Available upon request
Contact this candidate