Human Resources Operations Manager

Joseluis Seclen

Qualifications Profile

********@*****.*** • 562-***-****

LinkedIn • Downey, US

Highly analytical skill and research, managing logistics / inventory levels, and overseeing overall operations of company. Excellent organization. Multitasking and working under pressure. Skilled in devising and implementing strategy for management of all warehouse functions along with guaranteeing stock level accuracy. Equipped with exceptional communication, negotiation, analytical, leadership, and time-management skills.

Areas of Expertise

Solid organizational skills

Contractual Negotiations

Operational Processes

Excellent commercial awareness

Team Leadership & Training

Inventory / Logistics Control

Product Development

Strategic Planning

Warehouse Management

Professional Experience

Nitori Aki-Home Furniture, Ontario 2022 – 2023

Assistant Buyer

Assisted in the development of merchandise by category (Mattress, Bedroom sets), prepares and maintained floor plan for store locations, support the buyer managing purchase order, monitoring inventory, preparing budgets, and providing administrative support, Assisted in the negotiating with vendors and suppliers.

Hallmark Aviation Services (LAX Airport) 2021 – 2022

Airline Customer Services Representative.

Under Air Lingus contract.

The principal priority is to assist passengers with all their journey, including handling administrative duties and managing situations arising from flight disruption.

●Verify travel documents and provide boarding passes.

●Tell passengers about luggage restrictions.

●Receive and direct incoming calls.

●Weigh baggage and collect any excess weight charges.

●Safety and security: Following strict safety and security measures.

●Boarding and arrival operations.

Star world Inc., Huntington Park 2015 – 2020

General Manager

Deliver top-notch service throughout entire shopping and purchasing experience by liaising with customer service team members. Maintained operational stability of leading rent-to-own retail chain that sells furniture, electronics, and appliances. Established and executed flexible work schedule to enhance employee engagement and reduce overtime. Led different tasks regarding dispatching, routing, and tacking delivery trucks. Collaborated shipping dates with suppliers to maintain production schedule. Monitored activities of workers that involved in receiving, storing, testing, and shipping products or materials.

●Maximized performance in revenue generation and customer services by scheduling, training, and coaching employees.

●Provided with negotiable favorable vendor contract consistent basis to keep cost low.

Jerome’s Furniture, Torrance 2012 – 2015

Salesperson

Maintained clean and professional work environment that seemed appealing to new and returning customers. Facilitated branch achievement of target profit margins through innovative tactics. Delivered customer assistance, including selling and measuring furniture.

●Met company’s standards and regulations for monthly goals on consistent basis.

Dearden’s Furniture Store, Los Angeles 2010 – 2012

Supervisor

Greeted and aided customers according to requirement to maintain first-class customer service along with sharing product knowledge with customers effectively. Operated point of sale systems accurately and efficiently, while complying with rules and regulations.

Additional Experience

Taca Airlines

I worked for this airline from 1987 to 1992, starting as ticket counter agent, promoted as Cargo Supervisor and ending as Assistant Station Manager in LAX Tom Bradley Terminal

Office Manager at RFG Financial Co., Tustin

Education & Training

Business Administration El Camino College, CA

Real Estate Principles and Real Estate Office Administration El Camino College, CA

California Notary Public

Registered Process Server

Languages: English Spanish

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