Customer Service Agent
Resume:
COSTUMER SERVICE AGENT/TECH SUPPORT
DONALD
HARRINGTON
CONTACT INFORMATION
*****************@*******.***
**** *** ****** **, ****** Elm, TX
75068
SKILLS
LANGUAGES
English Native
OBJECTIVE
Proven customer service agent with a background in tech support. Skilled in addressing inquiries, resolving issues, and providing technical assistance. Adept at multitasking, communicating effectively, and delivering exceptional service.
Experienced and self-motivated customer service professional with a proven track record of successfully resolving customer inquiries and issues. Skilled in communication, problem-solving, and providing exceptional service in a remote setting.
EXPERIENCE
CUSTOMER SERVICE
Airbnb . Dallas,TX WFH Aug 2021 - Jan 2023
CUSTOMER SERVICE/TECH SUPPORT
Tao Motor. Carrollton,TX Mar 2023 - Present
PHONE REPAIR AGENT
Assurant. Lewisville, TX 2016 - 2019
EDUCATION
Hebron High School. Carrollton,TX 2003 - 2006
Parts ordering
Technical knowledge
Data analysis
Inventory control
Documents
Documents
Microsoft O ce
Editing
Managed bookings, communication, and property maintenance to ensure positive guest experiences.
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Engaged in con ict resolution and problem-solving to address any guest concerns effectively.
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Utilized marketing strategies to attract more guests and increase revenue for my listings.
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Provided personalized recommendations to enhance guest experience, resulting in positive reviews.
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Demonstrated strong problem-solving abilities, ensuring guest satisfaction with effective solutions.
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Pro cient in diagnosing and repairing electrical and mechanical issues on ATVs.
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· Experienced in troubleshooting and resolving engine performance problems.
· Experienced in sourcing and ordering replacement parts for scooter repair jobs. Assisted customers with nding the right parts for their vehicles, ensuring satisfaction.
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Maintained inventory levels and organized stockroom for e ciency in parts department.
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Communicated with vendors to order necessary parts and coordinate deliveries.
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Utilized inventory management software to track and maintain accurate parts data.
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· Managed a high volume of parts orders and ensured accuracy in processing.
· Diagnosed and repaired a variety of mobile phone issues e ciently. Skilled in replacing screens, batteries, and other components on various phone models.
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Knowledgeable in using relevant tools and equipment to repair phones e ciently.
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Pro cient in diagnosing and repairing smartphone hardware and software issues.
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Skilled at conducting thorough tests and using tools to pinpoint problems effectively.
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Conducted quality control checks to ensure phones met industry standards before resale.
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Supportiveness.
Trust-building
Teamwork.
Con ict resolution
Empathy
Active listening
Multitasking
Patience
Technical
Problem-solving
Communication
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