Customer Service Purchasing Coordinator
Resume:
roberto
navarro
professional summary
Logical Logistics and Purchasing Coordinator manages day-to-day operations of business by identifying customer needs and creating effective business plans. Directs projects to improve efficiency and stay in line with budget requirements. Dynamic leader dedicated to contributing ideas and developing successful company processes.
experience
RESOLVE BIOSCIENCES
May 2023
Logistics and Purchasing Coordinator
Ensure that the warehouse operates at peak efficiency — with customer satisfaction the primary goal — by Managing, organizing, and training warehouse employees and establishing, monitoring, operational goals
Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods
Hire and train and manage the warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals
Oversee daily operations while controlling and managing inventory and logistics
Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service
Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations
Supervise daily warehouse activities, including inventory control, space management, logistics, floor productivity, shipping, and Customer Field Service
Schedule and oversee warehouse team, and manage the flow and quality of work to maximize efficiency and minimize overtime
Inspect equipment, tools, and machinery regularly, and oversee general maintenance when necessary
Meet regularly with warehouse leads to analyze productivity and develop actionable plans for loss prevention
Oversee and manage logistics, Overseas and Domestic for transporting products to customers and company facilities, communicating with drivers and air partners to ensure efficient delivery of packages
Arrange optimal logistics for customer orders and supply chain management
Other related warehouse and material flow duties
Created various Excel worksheets for improvements in organization and efficiency
Coordinate with managers from other departments daily and future projects and tasks to meet company objectives.
Trained new employees and facilitated the onboarding orientation of new hires
Supervised various special projects while successfully balancing daily tasks Make the shipments that customers request using shipping companies such as FedEx, UPS, DHL, or freight, when necessary, create the necessary documentation such as: Shipping Label, PL, Commercial Invoice, AES For international shipments valued at more than $ 2,500.00, etc.
In general, keep an eye on all shipments and receipts and keep the entire warehouse in constant movement, following all established safety regulations.
BIOVISION/ABCAM
April 2020 - April 2023
Logistics Team Supervisor
Work together with all the departments that exist in the company, such as Inventory, with which I work directly to avoid discrepancies, production, which provides me with some products directly, and customer service, which is in charge of making the invoices, based on POs
Follow all shipping and receiving protocols, ensuring that items are picked up from inventory, following quality control rules such as: check lot number, item number, quantity and make sure they are well protected and shipped in the boxes as well as that they are properly packaged as required, blue ice or dry ice, or room temperature, as well as ensuring that the shipment is made using FEDEX PRIORITY service or the shipping company that customers prefer, UPS, DHL, or any company that offers Freight services, Domestic and/or International, prepare the necessary documentation for the shipments, Shipping Label, Commercial Invoice, Packing List SLI(shipping Letter of Instructions)when necessary and tracking the shipment, to ensure that it is delivered in the correct manner and in the stipulated time, in order to meet our goal of customer satisfaction.
Caliva
October 2019 - April 2020
fulfillment and Logistics, SUPERVISOR
Ensure that stocks of the finished products match those stipulated in the system, to ensure that the inventory is sufficient for when our customers need product, meet their demand in the shortest possible time, thus ensuring, pull the inventory with the highest efficiency possible, for the logistics department to make the necessary arrangements for the delivery of the product to customers, with quality and in a shorter period of time, as well as attend drivers when it is necessary to guarantee excellent customer service.
BR-PRINTERS SAN JOSE, CA
October 2005 - October 2019
SHIPPING/RECEIVING /INVENTORY, SUPERVISOR
Prepare all documentation to ship finished jobs through different carriers such as UPS, UPS FREIGHT, FEDEX, FEDEX FREIGHT, DHL, and more
Also, create a Commercial Invoice and SED (Shipment Export Declaration) for international shipments, create declaration for shipments with a cost greater than 2, 500.usd (AES) internationally Prepare National and International shipments under different local Carriers such as U.T I., NIPPON EXPRESS, CON-WAY, ROAD-WAY and more
Distribute the inventory to production in order to finalize all products that will be shipped to the client
Help with the drivers when help is needed to ship merchandise to the clients throughout all the bay area.
BR-PRINTERS SAN JOSE, CA
October 2000 - September 2005
Driver/Shipping
Responsibilities consist of delivering products to customer Assist in organizing, prioritizing daily workload Prepare all related paperwork necessary to complete the job
Cal West Print & Mail Union City, CA
Shipping/Receiving
Responsibilities consist of delivering products to customer Assisted in manually filling out Fed Ex and UPS Prepare all related paperwork necessary to complete the job Receiving Material to inventory
A.M.S. Mailing services San Jose, CA
Machine operator/Shipping/Receiving
Operated Cheshire labeling machine Assisted in operating and inserting the meter and binder machine Responsibilities also included receiving material to inventory
education
Bachelor - Accounting
May 1988
PAL Institute, Zacapu, Mexico
certifications
SHIPPING HAZMAT BY AIR (IATA)
FORKLIFT TRAINING
references
References are available upon request.
language
Spanish - English
San Jose, CA 95116
W: **********@*****.***
skills
Able to drive box van and 24' Bobtails
Able to operate all kinds of forklifts
Able to operate various program
Inventory Control
Proficient in Microsoft Office
Proficient in JIRA
File Maker PRO
UPS World Ship
FedEx Ship Manager
Multitasking
Logistics Coordination
Teamwork and Collaboration
Financial Management
Budget Management
Cross-functional Collaboration
Quick Books
Purchasing Power
Net Suit
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