Customer Service Data Entry
Resume:
C O N TACT
*************@*****.***
KANSAS CITY, MO 64116
phone
address
P R O F E S S I O N A L S U MMARY
Highly experienced, organized and detail-oriented
administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent
organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations. Motivated
professional with experience in recruitment, onboarding and HR management. Proven ability to build strong
relationships and support the needs of a diverse
workforce. Solid understanding of employment laws and regulations. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
E D U C ATION
Expected graduation May 2024
Associate in Science (A.S.) in Business Management Candidate
Metropolitan Community College, Kansas City, MO
E X P E R I E N C E
August 2017 - January 2018
Printing Assistant
Henry Wurst, Kansas City, MO
October 2016 - January 2017
Warehouse Worker
Game stop, Grapevine, Texas
March 2013 - February 2016
HR Assistant
Ministry of Planning, Erbil, Iraq
Organized printed materials into batches ready for delivery or further processing.
•
Loaded paper into feeders according to size and
quantity specified for each job run.
•
Evaluated finished products for accuracy and
conformance to customer specifications.
•
Inspected sheets coming off press for any defects
before passing them onto next stage of production
process.
•
Performed routine maintenance on machines such
as cleaning, lubricating, and replacing worn parts.
•
Pulled and prepared product for shipment,
verifying exact number and type of product before
loading and shipping.
•
Operated manual pallet jack to move products
throughout warehouse.
•
Packed orders in accordance with customer
specifications.
•
Sorted and placed materials or items on racks and
shelves according to organizational standards.
•
Assisted other departments when needed to
complete tasks in a timely fashion.
•
Organized warehouse space by rearranging items,
storing materials, and marking locations.
•
Supported day-to-day operations of HR functions
and duties.
•
• Filed papers and documents into employee files.
Performed customer service functions by
answering employee requests and questions.
•
S H I R A Z A H M E D
March 2013 - February 2016
Data Entry Clerk
Ministry of Planning, Erbil, Iraq
March 2013 - February 2016
Administrative Assistant
Ministry of Planning, Erbil, Iraq
Responded promptly to inquiries from both internal and external customers regarding HR policies and
procedures.
•
Assisted with recruitment and onboarding
processes, including scheduling interviews,
coordinating background checks and collecting new
hire paperwork.
•
Responded to employee questions regarding logins,
resetting passwords as needed.
•
Updated existing databases with new entries on a
regular basis.
•
Developed organizational skills to effectively
manage large amounts of paperwork and records
in an efficient manner.
•
Collaborated closely with colleagues within the
organization to ensure timely completion of
projects.
•
Developed and maintained reports and
spreadsheets to track data entry progress.
•
Analyzed data to identify errors and trends and
recommended process improvements.
•
Generated and maintained weekly and monthly
reports of data entry progress.
•
Maintained files and filing, keeping sensitive
information confidential.
•
Answered phone calls, directed inquiries to
appropriate personnel, responded to customer
requests in a timely manner.
•
Provided administrative support to management
staff, including scheduling meetings and
appointments, preparing agendas, taking minutes,
and maintaining records.
•
Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word,
Excel, PowerPoint .
•
Maintained office inventory by assisting with supply orders.
•
Used Microsoft Office Suite to create and revise
documents and presentations.
•
Prepared documents for meetings including
agendas, handouts and other materials.
•
December 2011 - March 2013
Airport Passenger Service Agent
Dnata at Erbil International Airport, Erbil, Iraq
Greeted arriving passengers at the gate area and
guided them through the terminal building.
•
Answered customer questions and provided
information about airport services.
•
Verified identification documents for all passengers prior to boarding flights.
•
Inspected passenger luggage for prohibited items
before loading onto aircrafts.
•
Performed ticketing duties such as issuing tickets, rebooking flights, and collecting fees.
•
Provided assistance to passengers with special
needs, including wheelchairs and strollers.
•
Processed flight changes, cancellations, and
refunds according to airline guidelines.
•
Handled customer complaints in a professional
manner while seeking resolution of issues.
•
Assisted passengers with check-in procedures and
baggage handling.
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S K I L L S
• Organizational abilities
• Quality control inspection
• Inventory Management Competence
• Bookkeeping
• Database Management
• Appointment Scheduling
• Travel Coordination
• Data Entry
• Customer Service Management
• Check-in processes
• Emergency Procedures
• Strong Organization
• Data accuracy
C E R T I F I C ATIONS
Economic Empowerment for Women by KOICA(
Korean International Cooperation Agency
•
ICDL( Certificate of Computer Course) by Salahaddin University-Erbil
•
Strategic Public Relation by ETTC( European
Technology and Training Center)
•
• Profiling Training by GIZ
Training Process Course by KIPA( Kurdistan Institute for Public Administration
•
Basic Management Principles for New Employees by
KIPA(Kurdistan Institute for Public Administration)
•
Leadership Course by The National Society of
Leadership and Success
•
Contact this candidate