Data Entry Customer Service
Resume:
Malayna Sanders
Sacramento, CA
nicolesanders****92@gmail
To obtain a full time position working front or back office of a professional medical clinic, and or customer service setting/support and applying my recently Acquired medical and customer service skills.
Authorized to work in the US for any employer
Work Experience
Front desk clerk
Intersolutions, Sacramento, CA
April 2023 to current
Check residents in
Monitor reside and Guests
Let residents into units
Make new key cards
CSR - Customer Support Representative
Maximus- Sacramento, CA
Feb 2022 to june 2022
Submit claims
Sending correspondence letters
EDD accounts
Data entry
CSR - Customer Service Representative
Asurion - Las Vegas, NV
July 2020 to September 2020
High volume calls
Inbound and outbound calls
Customer Verizon accounts
Sales
Sign ups of home warranty
Cashier
Walmart - Las Vegas, NV
June 2020 to July 2020
Cash handling
Purchases
Cashier
Customer Service Representative
MEDI-CAL - Sacramento, CA
January 2019 to December 2019
• Data entry
• Valant system
• Nextgen
• enrollments
• eligibility check
• renewals
• soft phone
• inbound calls
Data Entry
APPLE CALL CENTER
January 2019 to May 2019
TECHNICAL SUPPORT
● IPHONE PRODUCT KNOWLEDGE
● APPOINTMENT SET UP
● CUSTOMER SUPPORT
Data Entry
TMS Health - Sacramento, CA
September 2018 to December 2018
NexGen Valant patient information transfer prescription transfer
Insight Global
Ambetter broker services/ Health net - Sacramento, CA
July 2017 to September 2018
Data entry
● Valant system
● Nextgen
Customer Service Rep
Faneuil - Sacramento, CA
May 2015 to July 2017
Renewal of health insurance
● Obama care
● Payments
● Data entry
● New health insurance sign ups
● making consumer aware of tax penalty for not having health insurance ● Difference between carrier plans i.e. medical, Kaiser, health net etc. ● Use of multiple systems CRM, softphone, covered CA site
Technical Support
Volt - Sacramento, CA
May 2014 to May 2015
repair appointment set up
● Data entry
● Testing apple phones
● outbound/inbound calls
Customer Service
ACT - Sacramento, CA
February 2014 to May 2014
Sales
● Data entry
● Billing/Payments
● Upgrading service
Temp
BP - Sacramento, CA
March 2013 to October 2013
Associated family physicians, Sacramento, CA 03/2013- 10/2013
MA float
● Provided correct and on time date input for appointments scheduled with doctor ● Taking vitals signs -height, weight, BP, Temp, etc
● Rooming patients
● Blood draws, injections
● Filing, data entry of up to date patient records
● Built and maintained congenial and professional relations with others
● Ensured to listen carefully all patient concerns and responded accordingly ● Complied with all established quality related standards and expectations ● Perform EKG
Medical Assistant Externship
Dr. Tri Duong Hoang MD - Sacramento, CA
November 2012 to March 2013
Filed patient charts
● Roomed patients and performed EKGs
● Answered phones and scheduled patient appointments
● performed vital signs and took urine samples
● Faxed prescription orders and insurance verifications (i.e. Health Net, Blue Shield, Molina etc) ● Assisted with IV setup
Babysitter
Private Daycare - Sacramento, CA
January 2009 to June 2011
Supervised and monitored toddlers.
● Meal preparation, organized activities, bathing, and feeding.
● Medicine administration.
PERSONAL QUALITIES
● Extremely reliable and dependable with strong work ethics
● Works well independently, as well as in a team environment
● Professional demeanor with a friendly attitude
● Eager to learn new skills and adaptable to change
Education
Diploma in Medical
Kaplan College - Sacramento, CA
February 2013
GED
Adult education elk grove - Sacramento, CA
February 2012
Skills
• Vitals
• EKG
• CPR Certified
• UA's
• Phlebotomy
• HIPAA/OSHA
• Administering Injections
• Medi Soft/Protomed
• Medical Terminology
• Ishihara/Snellen Tests
• Customer Service
• Tray Set up
• Schedule Appointments
• Autoclave/Sterilization
• Typing/Data Entry
• Electronic Medical Records (Optum) • Scheduling Appointments
• Wound Care
• Toddler Care
• Babysitting
• Patient Care
• Insurance Verification
• Medical Office Experience
• Meal Preparation
• Guest services
• Front desk
• Outbound Sales
Contact this candidate