Customer Service Representative

Jennifer Applequist 304-***-****

*************@*****.***

Summary of Qualifications

I am an accomplished administrative professional with strong analytical and problem solving skills. I excel in providing excellent customer service, communicating and connecting with diverse individuals. Computer-literate with demonstrated proficiency on multiple computer systems and applications including Windows OS, Excel, Outlook Express, and most word processing programs. I am a well-organized, self- motivated quick learner who performs well under pressure. Professional Experience

ME Flow, Inc. January 2018 - Present

Customer Service Representative Leesburg, Virginia

As a member of the call center, I was accountable for answering inbound calls regarding, customer service issues, scheduling confirmations or changes, receiving payments and setting up new accounts with close attention to detail.

During slow times I would call customers to schedule promotional services or overdue maintenance inspections and assist with mailings.

I also assisted with dispatching technicians and plumbers when needed and confirmation calls to our customers.

AECOM August 2016 - January 2018

Parts Administrator / Project Manager Asst. Gaithersburg, Maryland

Responsible for front desk coverage of Facilities Maintenance Management office and administrative support.

Accountable for purchasing of parts required and monthly inventory for maintenance at a government facility.

Approve, assign, generate work orders and close work orders within specific time parameters on Maximo system.

Maintain purchasing card records, both online and paper receipts, to include monthly reconciliation.

Follow up with customers, technicians and vendors as needed to ensure 100% customer satisfaction.

Schedule conference rooms and catering for monthly Safety meetings. Kirlin Mechanical Services October 2015 - March 2016 Dispatcher Rockville, Maryland

With careful attention to detail, I ensured an exceptional customer experience for every customer by receiving service calls, creating work orders in both Jonas and Viewpoint systems.

Provided superior dispatching support for 12 technicians, purchase order creation and entry/review of hours and work type as well as posting and filing both paper and electronic files.

Established customer contacts through quality control calling and maintenance/contract scheduling.

Griffith Energy, Inc. July 2012 - September 2014

Customer Service Representative Berryville, Virginia

Delivered exceptional customer care by fielding all incoming calls and scheduling deliveries and service.

Provided support with walk in customers, assisted customers in payments, scheduling deliveries and maintenance.

Performed audits and reconciliations on customer accounts.

Established and maintained inventories for service vehicles and shop.

Participated in local marketing efforts during the county fair. Lerner Corporation April 2006 - May 2012

Assistant Residential Manager Reston, Dulles and Vienna, Virginia

I was responsible for validating leases, billing, and assisting with residential, maintenance and leasing issues.

Worked with potential tenants, showing apartments, grounds and amenities.

I also posted payments to each account and stepped in any time assistance was needed. Purchasing Agent Rockville, Maryland

Established relationships with vendors while ensuring pricing was competitive and accurate.

Responsible for order entry into Yardi for 15 residential locations and over 30 retail and commercial locations.

Accountable for PO creation, distribution, billing, returns/exchanges, and billing resolution. Banner Glass, Inc. January 1999 - September 2005

Customer Service Representative Fairfax, Virginia

Effectively managed store traffic by greeting customers, answering telephones and identifying customers’ needs.

Entrusted with accountability for all invoicing, deposits and daily balancing of the cash drawer.

Maintained store inventory and placed orders for necessary stock.

With attention to detail, I ensured an exceptional customer experience for every customer; scheduling both mobile and in store appointments, answering questions, and providing accurate price, product and service information.

Train team members to improve customer service, educate on all facets of product knowledge to assist customers with price, product and service information, answering questions and scheduling appointments.

Safelite Auto Glass August 1994 - May 1999

CTU Manager Alexandria, Virginia

It was my responsibility to train team members in scripted incoming calls, educate on all facets of product knowledge, to handle any situation that was escalated efficiently and promptly.

Our location was the central phone center for the 9 northern Virginia locations and all of the mobile service in the NoVa area. We averaged 750 calls daily while providing exceptional customer service to each caller,

Prior positions I held with this company were as AM and PM lead in the call center in Maryland, as Dispatcher in Fairfax, VA and as Systems Trainer as part of a National Conversion Team for Northern Virginia

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