Customer Service Data Entry
Resume:
MARY WEATHERSPOON
SKILLS
Experience in performing varied
duties in an office environment.
•
• Administrative Support
• MS Office
• Documentation And Reporting
• Decision-Making
• Office Administration
• Record keeping and File Management
• Attention to Detail
• Customer Service
• Object-Oriented Programming
• Parallel Computing
• Friendly, Positive Attitude
• Teamwork and Collaboration
• Problem-Solving
• Organization and Time Management
ADDITIONAL INFORMATION
Thirty years plus clerical skills,
spreadsheets, office machines use of
typewriter, fax machines, copier, postage
meter, telephone etiquette, data entry,
ten key machines and web based
applications. Typed memos,
correspondence, reports, payroll clerk,
human resource coordinator, and other
documents, software products including
MS Word, MS Excel, PowerPoint,
frontage and others.
REFERENCES
Available on Request
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
WORK HISTORY
February 2021 - Current
Janitorial/Administrator ASAP Cleaning, LLC, Humble, TX May 2023 - June 2024
Office Property Management/Farmers Insurance Staff Haroks Property Management LLC, Houston, TX
December 2022 - April 2023
CUSTOMER SERVICE COORDINATOR H&R BLOCK, KINGWOOD,
TX
Providing transportation, assisting with administrative duties(answering phones, complete and pay invoices) budgeting, fax, email, scan, utilize Microsoft Word, payroll
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Cleaned the homes of individuals to pass expectations to start in home services as well offices of large companies.
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Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
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Perform duties for upkeep of rental properties, meeting with new tenants to collect all of their documentation and payments, responsible for paying property bills and fees, answering tenants' questions, arranging property maintenance, and resolving any issues that might arise
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Managed approximately 100 incoming calls, emails, and faxes per day from customers
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Insurance role handling customer phones calls, producing reports for the agent, insurance applications for accuracy, quoting leads and helping customers file claims
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• Self-motivated, with a strong sense of personal responsibility. Skilled at working independently and collaboratively in a team environment.
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• Proven ability to learn quickly and adapt to new situations. Interacted with clients in person or via telephone through inbound and outbound calls
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Used H&R Block systems to schedule and confirm appointments, check in clients, matched clients to optimal tax professional using client matching software, taking payments for services and effectively managing client flow in tax office.
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• Filing, scanning clients' tax documents, and other assigned tasks. CONTACT
Houston, TX 77073
***************@*****.***
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TRAINING
US Compliance Prerequisite Training-
ACO-EN, MoneyGram, 08/2023
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Personal Umbrella Assessment,
Farmers Insurance, 07/2023
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Riciprocal Courses, Health & Safety
Council, 03/2022
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CORRECTIONAL OFFICER, TEXAS
DEPT. of CRIMINAL JUSTICE,
05/2019
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Install Sales Contracting, Contracting
Sales, 09/2015
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Human Resource Training, Lowes
Home Center, Inc., 02/2007
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Child Development Associate, CDA
Credent, Angelina College, 05/2003
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Finacial Management in the
C.A.C.F.P., Angelina College, 04/2002
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Unit Clerk Course, Angelina College,
04/2001
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Activity Director, Angelina College,
04/1991
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March 2019 - December 2019
Correctional Officer Lieutenant Texas Dept of Criminal Justice, Woodville, TX
January 2018 - March 2019
FULFILLMENT COOR. Lowes Home Improvement Co., Jasper, TX September 2016 - January 2018
INSTALL SALES CONTRACTOR COORDINATOR Lowes Home
Improvement Co., Jasper, TX
April 2012 - September 2016
ADMIN. CASH OFFICE CLERK Lowes Home Improvement Co., Jasper, TX
August 2010 - April 2012
Shipping and Receiving Clerk Lowes Home Improvement Co., Jasper, TX August 2005 - August 2010
HUMAN RESOURCE COORDINATOR Lowes Home Improvement Co., Jasper, TX
May 2004 - April 2005
Explained charges, fees, terms of sales, and service agreements to over 100 customers daily.
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• Season position
Provided safe environment for employers and inmates for a day to date operations in assigned pods, visitation, general population work spaces
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Monitored the actions of offenders to provide security and supported the transportation between different facilities
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Supported with security/supervision for Death Row employees an inmates
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Ensured pickup orders were fulfilled, including picking and staging orders, checking the status of pickup orders, addressing any order issues, providing excellent customer service, maintaining a safe and secure work environment, and completing all other assigned duties.
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Coordinated scheduling installation, managed installed sales paperwork, contacted installers and customers throughout the process, ensured merchandise was ready for installer pickup or delivery, confirmed customer satisfaction, built relationships with installers, customers, and vendors, assisted with training and coaching of employees on the installed sales program and order management system, and handled invoicing for installation completion.
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Handled cash office duties, including money handling, daily account reconciliation, payroll verification, deposit to bank, and daily business for credit card, checks, and cash
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Also informed, trained, and updated employees on cash procedures and store routines, while occasionally assisting colleagues on the store floor.
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Received incoming and outgoing packages, scheduled deliveries, tracked inventory, kept accurate records, packaged and weighed items, printed shipping labels and postage, inspected goods received for damage, and distributed products to other departments within the company.
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Completed administrative duties for the human resources department, including assisting HR managers with recruiting efforts, arranging interviews for potential employees, checking applicant references, maintaining employee records, conducting new hire orientations, processing payroll, and providing benefits and job description information to both new and existing employees.
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HUMAN RESOURCE / ADMIN. ASSISTANT TRINITY REHAB. & RETIREMENT HOME, SAN AUGUSTINE, TX
Performed various office tasks, including filing, faxing, typing, postage meter operation, and ordering office supplies
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Organized the office, assisted associates, sorted and distributed communications, created and updated records, scheduled and planned meetings and appointments, resolved office-related issues, and maintained relationships with suppliers, customers, and colleagues
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Also performed receptionist duties when needed and conducted background checks on new hire employees.
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EDUCATION
Bookkeeping/Accounting 1
Massey Business College, Nacogdoches, TX
High School Diploma
San Augustine High School, San Augustine, TX
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