Customer Service Fort Wayne
Resume:
Veronica Lerma
Fort Wayne, IN ****7
***************@*****.***
Qualifications
Excellent customer service skills
Conflict resolution
Supervisory experience
Training experience
Flexible
Maintains confidentiality
Customer service-oriented
Enthusiastic
Takes direction well
Excellent people skills
Professional Experience
Lutheran Life Care, Fort Wayne, IN 2001-2003
CNA
Provided excellent service and care
Trained, supervised, and monitored staff
Maintained good work ethic
Fostered relationships with staff and new residents and their families
Pro Resources Medical Staffing 2003-2005
CNA
Provided excellent service and care
Trained, supervised, and monitored staff
Maintained good work ethic
Fostered relationships with staff and new residents and their families
St. Anne’s home and Retirement Comm. 2005-2008
CNA
Provided excellent service and care
Trained, supervised, and monitored staff
Maintained good work ethic
Fostered relationships with staff and new residents and their families
Stewies Gentlemen’s Club 2007-2015
Bartender
Excellent customer service
Trained, supervised, and monitored staff
Maintained good work ethic
Delegated daily responsibilities to employees
Dealertrack RTS 2015-Current
Lead Registration Admin
Providing excellent customer service
Professional phone etiquette
Responsible for daily work flow
BMV trained-processing titles, legal checking daily work, scanning, Holds/Pending work
Detail-oriented
Lead the office to daily task at hand
Education
Northside High School Graduated 1996
Certified Nurses Aid 2001
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