Team Lead Service Desk

MOHAMED ISSA

1-518-***-**** *******@*****.***

CITRIX/VMWARE VDI ENGINEER

Accomplished, multilingual, strategic, and goal-oriented professional with extensive experience as an IT Server, VDI engineer, network operation center senior specialist, technical analyst, professional services specialist, and team lead of the service desk. Strength in creating an inclusive culture with strong communication and teamwork that benefits the entire organization. Strategic and solutions-driven, adept in maintaining an agile and adaptable work approach. Influential change agent who thrives in fast-paced environments.

KEY SKILLS

CITRIX VDI Environment Program Management Windows Server 2000, 2003, and Windows Server 2008

Unix Solaris 9 and 10 Fluent in French & Italian & Arabic Cross Collaboration Communication Team Building Efficiency

PROFESSIONAL EXPERIENCE

CommScope Inc. June 2015 – June 2024

Server Management Engineer, VDI VMware/CITRIX Engineer

Role and responsibility:

•Citrix VDI team lead responsible for designing, configuring, deploying, monitoring, and supporting the CITRIX VDI environment.

•Deployed and configured new VDI machines or publishing applications whenever needed in either dedicated or random machines.

•Worked closely with NOC, Service Desk, Networking, and Storage teams for monitoring, and troubleshooting issues or for new deployments.

•Worked in Active Directory to create and organize groups of machines or users.

•Updated Hardware firmware or deployed OS updates as well as taking care of security endpoint installation or updates.

•Led weekly CITRIX team meetings and reported to the manager and director.

•Worked with the Windows team in servers’ deployment, and took a role in different types of projects such as site refreshments or global software updates.

•Managed VDI/Windows tickets queue.

Bank of America May 2014 – June 2015

CyberArk Security engineer.

•Was part of a project to deploy, configure, and set up CyberArk across the enterprise of Bank of America.

•Was in Addison TX.

•My role was evolving in building the servers that are needed with the right OS and also working with the software engineers in hardening the OS to match CuberArk requirements.

•Deployed CyberArk software.

•Worked extensively on testing, reporting to developers, and retesting until the needed result.

United Nations, UNAMID September 2008 – October 2013

Server Management Engineer.

•Created, deployed, and maintained VMware virtual infrastructure.

•Installed, deployed, and maintained virtual servers.

•Installed, deployed, and maintained VMware View 5.

•Created Virtual Desktops, and deployed and maintained them.

•Deployed, managed, and maintained Virtual Storage (MSA, EVA).

•Installing, configuring, and administering Blade c7000 servers and Enclosures.

Mohamed Issa *******@*****.*** Page 2

OTHER RELEVANT EXPERIENCE

CGI-Secure Channel, Ottawa, Ontario Network Operation Center Senior Specialist

EDS Canada, Ottawa, Ontario Exxon Mobil/IOL Help desk as a System Analyst

Everest Broadband Network, NYC, New York Professional Services Specialist

Bell Canada Evening Shift Team Lead

EDUCATION & PROFESSIONAL DEVELOPMENT & CERTFICATIONS

HP Blade System and Storage Certificate HP

Symantec Endpoint Protection 12.0 Certificate Symantec

Online class of VM Ware View 5.0Online class of VM Ware VSphere 5.0

Certificate-Operational Logistical Support of Un Peacekeeping Missions Peace Operation Training Institute

Certificate-Logistical Support to United Nations Peacekeeping Operations \ Peace Operation Training Institute

Certificate-The Conduct of Humanitarian Operation Peace Operation Training Institute

ITIL Certificate University of Ottawa, Ontario

Certificate of Network Security Specialist (Cisco, UNIX and Check Point) Orion Institute of Technology, NYC, NY

Certified Novell NetWare 4.11 Administrator

Certificate of Microcomputer Software Technician Heritage College, Hull, Quebec

Bachelor's degree in Geological and Mining Engineering

The University of Science and Technology of Hawari Bou Medicine, University of Ottawa, and Carleton University

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