Development Specialist Customer Service

Yolanda Domingo

**** ******** *** * • Ewa Beach, HI 96706 • 951-***-**** • **********@*****.***

OBJECTIVE

Diligent and personable individual seeking a position in which project completion and contract proposal writing and editing skills combined with extensive experience can be useful. Capable of handling multiple tasks in a fast-paced environment. Able to coordinate and comply with legal department to meet contracts compliance.

EDUCATION

Chapman University Irvine, CA September 2004

Master of Science in Organizations Leadership – Incomplete

University of Phoenix Fountain Valley, CA June 2002

Bachelor of Business Management

EXPERIENCE Date Hired

City of Anaheim Public Utilities Anaheim, CA 1987 to 6/14/2018

Job Title

Resource Development Specialist 4/13/2016 – 6/14/2018

Developing/managing outside vendors’ contracts and proposal

Formatting and editing new and existing program proposals

Preparing and reviewing contracts for agency’s policy adherence

Collaborating with legal team on documents for contractors’ compliance

Reporting programs statistics to State agencies

Conducting seminars for program awareness

Worked with legal staff to ensure regulatory compliance; ability to handle confidential information

Integrated Resource Specialist 7/11/2011 – 4/13/2016

Procuring energy through Cal Independent Systems Operators

Scheduling real time system loads

Forecasting system load and making changes as needed

Reporting usage statistics to upper management and state agency officials

Assistant Customer Service Manager 4/12/2004 – 7/10/2016

Managing daily operations of call center and credit & collections

Hiring and dismissing personnel

Overseeing personnel training and disciplinary actions

Handling escalated customers’ calls and in person

Responding to City Manager’s correspondence

Reviewing and approving external contracts

Awards, Memberships, and Volunteer Services Length of Service

Toast Masters International 2011 – 2015

Awarded a certificate of accomplishment for

achieving top performance during the 2014-2017 drought ordinance

Served as Co-Chair for 4 years of D.E.V.O.T.E (Dedicated Employees Volunteering and Offering Time and Energy) an employee volunteer service to enhance community services to the elderly population

Computer Skills

–Proficient in Microsoft Processors: Word, PowerPoint, and Excel

–Writing Skills – Ability to efficiently produce concise, organized reports, labs and memos

–Public Speaking – Member of Toast Masters

–Language Skills – Fluent in Spanish’s reading, writing, and speaking

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