Supply Chain Customer Relationship
Resume:
PROFESSIONAL OBJECTIVE
Supply Chain/Customer Relationship Management/Operations
PROFESSIONAL PROFILE
An energetic professional with the ability to initiate, drive and manage customer relationship dynamics. A multi-task facilitator with a focus on adding value and delivering benefits with an emphasis on the positive impact on the customer’s bottom-line. A self-starting, process driven, and results oriented individual whose confidence, perseverance and vision promote success. Skills and areas of expertise include but are not limited to:
Strong Leadership and Interpersonal Skills
Tolerance for Ambiguity
Good Business Acumen
Excellent Verbal and Written Communication Skills
Able to Work Independently
Strong Organizational Skills
Speak, Read and Write Fluently in Spanish and
English
Performance Management
Ability to Meet and Exceed Deadlines
Excellent Analytical and Problems Solving Skills
Strong Analysis and Reporting Capabilities
Superior Customer Service
Governance
PROFESSIONAL EXPERIENCE
SOMA FORWARDING CORPORATION, Brownsville, Texas 09/2019 to present
PRODUCTION AND LOGISTICS COORDINATOR
Work in conjunction with clients needs by coordinating the inventory/stock shipping, receiving and distribution of industrial products into Mexico or in the United States.
Supports the day-to-day production operations in Mexico by daily/weekly supplying the needs according to client’s manufacturing forecast.
Loads/unloads merchandise from cars, trucks, and trailers. Packs and unpacks shipments and assigns them to proper warehouse location for pulling order and data entry into computerized inventory control systems.
Operates all lift equipment in a safe manner to ensure personal protection and to ensure the protection of other personnel and company property.
Safeguards warehouse and contents by establishing and monitoring security procedures and protocols.
Coordinates transportation providers to ensure prompt and proper movement of shipments.
Tracking and fixing shipping errors.
Making special shipping arrangements as necessary.
BROWNSVILLE INDEPENDET SCHOOL DISTRICT (BISD), Brownsville, Texas 08/2012 to 09/2019
PARA-PROFESSIONAL P.E. ASSISTANCE
Developed and supervised students during physical education activities.
Excellent communication skills when explaining activities to students.
Assists students who need additional help learning a specific concept.
Help teachers keep records for grading and attendance.
Reinforce lessons by reviewing material one-on-one and in small groups with students.
KENMONT MONTESORRI SCHOOL, Brownsville, Texas 08/2008 to 05/2012
P.E. COACH
Keep student’s safety as they remain active and thought students based on their ability levels.
Help children develop physical abilities and healthy habits.
Teach, educate, and organize games that promote team base skills.
Developed games and activities that are relatively simple and easy for students to understand.
FIRST NATIONAL BANK, Brownsville, Texas 09/2007 to 07/2008
INTERNATIONAL REPRESENTATIVE
Captured the selling/purchasing of foreign currency using bank software SPOT.
Maintained a daily ledger of sales/purchases between the bank and its clientele.
Followed bank policies and objectives with regards to international business policies.
Provided efficient services to clients with international business dealings.
SOMA FORWARDING CORPORATION, Brownsville, Texas 09/2003 to 03/2007
EXPORT/IMPORT ANALYST:
For this Freight Forwarder, manage export/import records of customers’ cargo and for providing subject matter direction to ensure exportations and importations are conducted in accordance with the rules and regulatory requirement of Customs and other applicable governmental agencies in the affected country (ies).
Direct warehouse to ensure that quantities on purchase orders, commercial invoices and quantities of merchandise received are reconciled versus those declared to Customs. Where there are discrepancies resolve by contacting corresponding Customs Broker to make immediate post-entry adjustments. Handle all country of origin issues and issue Non-NAFTA declarations as applicable.
Assist customers’ sourcing/supply chain personnel with all export/import transaction related issues to include but not limited to, duties, customs fees, shipment delays, delivery instructions and POD’s in a cost effective manner and ensure accurate and timely billing to customers and account for all freight bills and related activities.
Provide information and hazmat compliance awareness training, training on specific hazmat compliance subjects, and training to ensure the consistent execution of documented processes and procedures for Managed Services Clients.
Keep informed on changes to export/import regulations and understand probable impact on customers’ activities. Adjust decisions/solutions to changing circumstances or new information. Look for and find ways to improve solutions. Perform other duties as assigned.
CONVERGYS CORPORATION, Brownsville, Texas 08/1999 to 08/2003
TEAM LEADER:
For this outsourcing company, I provided management direction, supervision and team leadership and training on conduct needs-based selling by using scripted and non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs leading to a successful sale.
Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training. Perform quality monitoring on team members and provide feedback as needed to ensure workflow is being achieved and sales milestones are being met and on target.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. Communicate effectively with individuals/team in the program to ensure high quality and timely expedition of customer requests.
Provide business analysis and reporting by synthesizing data from a variety of sources to inform management decision-making and direction. Perform other duties as assigned.
DYSA SERVICIO ADUANAL, S.A. de C.V., Matamoros, Tamaulipas – México 07/1995 to 08/1999
CUSTOMS COMPLIANCE COORDINATOR:
For this Mexican Customs Brokerage Firm, I worked with classification team to identify merchandise subject to prohibitive tariffs or anti-dumping/countervailing duties. Monitor status of assessed tariffs and duties and obtain binding rulings where needed.
Liaison with customers on any issues relating to classification, valuation, requests for information, notices of action and any other matters relating to any other government agency. Assist the export group and importing sites on Customs related matters. Respond to Customs inquiries, research Customs decisions and assist in proper classification issues as needed. Distribute relevant information concerning import changes to key members of Customers’ Supply Chain and Sourcing teams.
Monitor broker invoices to ensure shipments are properly classified and the correct duties and fees are paid to Customs and collect drawback data for broker so they can submit drawback claims.
Collect and issue NAFTA Certificates. Monitor Power of Attorneys so that broker has a valid POA and shipments are not held. Perform other duties as assigned.
EDUCATION
Hazardous Material – Certification, Jauregui Safety Consultants Motor Carrier Safety, San Benito, Texas (November 2006 and June 2021).
Forklift and Motorized Trucks – Certification, Jauregui Safety Regulations 29 CFR 1910.178, San Benito, Texas (June 2021).
M.B.A.–International Trade, University of Texas at Rio Grande Valley, Brownsville, Texas (May 2021).
Honors: Cum Laude
B.B.A. - International Business., St. Mary’s University, San Antonio, Texas (May 1995).
ALDO SOLIS
10 Alvarado Avenue
Rancho Viejo, TX. 78575
Email: ****.*********@*****.***
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