Customer Service Rep
Resume:
TAZSHELA
TURNER
*********@*****.***
Grand Prairie, TX 75052
Bold Profile
A qualified, enthusiastic, reliable, persuasive, and consummate with an exceptional amount of experience working with diverse people in a variety of settings. A motivated team player with immense knowledge of multi-tasking and meeting strict deadlines. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Overall seeking a challenging career that utilizes personal talents, researching and communication skills.
PROFESSIONAL SUMMARY
Ascensus Retirement Services - Retirement Account Representative Remote • 06/2023 - Current
Researched and evaluated potential investment products for clients. IAA, Inc - Customer Service Rep/Title Specialist
WFH • 10/2021 - 02/2023
Brinks Home Security - Technical Support Expert
WFH • 08/2020 - 10/2021
WORK HISTORY
• Advised clients on investments, retirement and estate planning. Collaborated with clients to develop customized investment portfolios.
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Assisted clients with Retirement withdrawals, loan request and hardship distributions.
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Presented financial plans and investment recommendations to clients.
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Developed and maintained strong relationships with clients to maximize satisfaction.
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• Monitored and updated financial plans to comply with client goals.
• Managed approximately 40 incoming calls a day
Verified that funds have been collected and the correct lien holder has been paid o before processing title applications
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Processed all vehicles for registration in the state in which the vehicles will be titled
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Received incoming calls from insured regarding status of payouts; after verification provided clear updates on accounts an payouts
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• Examined and verified 50 titles weekly.
Resolve the functional and technical errors, provide update patches to the clients on application; establish remote desktop connection to install and update applications
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Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives
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• Demonstrated problem-solving ability in both enterprise and SKILLS
• Type 50 WPM
Strong organizational and
prioritization skills; ability to
manage multiple priorities
effectively
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Strong Communication Skills and
Analytical skills
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Expert experience in a
Production Environment
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Knowledge of basic accounting
procedures, good arithmetic
skills, and back office experience
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Exceptional computer skills:
Experience with Microsoft
Windows and ability to navigate
between multiple active windows
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Excellent decision-making and
problem-solving skills
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• Expert in Team Collaboration
• Claims Investigation
• Accident Investigations
Dallas Can
Dallas, TX • 06/2010
High School Diploma
EDUCATION
Westlake Financial - Collections Agent(60 Day Accounts)/Customer Service Rep
Downtown Dallas • 06/2018 - 02/2020
State Farm Insurance - Initial Intake Agent/Claims Specialist Richardson, TX • 10/2013 - 01/2018
technical environments, proven ability to identify problems and anticipate future conflicts.
• Managed approximately 80-100 calls on an average Contacted customers with vehicle loans regarding 60 day past due amounts for monthly auto loan payments
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• Provided options for payment plans and extensions Maintain proper documentation of all collection reports on an account
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Achieve and maintain assigned revenue expectations, collection quotas and production standards
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• Also receive incoming calls from customers making payment Customers would request assistance with online issues, title information, insurance claims and dealership fraud reviews.
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Received incoming calls from insured clients reporting vehicle insurance claims
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Input details of loss on insureds account and provided Claim Agent with updates regarding loss
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• Reviewed Intake notes to determine COL(cause of loss)
• Assigned Insured to rental vehicles when needed
• Provided Insured with Claim updates and Total Loss status. Reviewed new files to determine current status of injury claim and to develop plan of action.
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• Followed up with customers on unresolved issues. Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
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Checked documentation for accuracy and validity on updated systems.
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• Managed approximately 30 calls daily
Currently seeking a new employer that aligns with my goal to further my experience and find a company I can grow with. I find it very beneficial to be in a position that can take my experience to the next level. Finding a company that I can confidently accept as a career is my desired result.
PERSONAL INFORMATION
Leasing Agent Certificate, 2018
PROJECTS
Contact this candidate