Help Desk Support Specialist

L.S. Moultrie

Atlanta, Georgia *****

*****.*********@******.**

Objective:

Dedicated and detail-oriented with 8 years insurance industry experience, negotiating and settling auto insurance claims. Attention to details with 4 years IT Support Specialist experience. Proficient in analyzing problems, delivering solutions and providing exceptional customer service.

Work Experience:

Total Loss Claims Specialist State Farm Insurance Companies March 2021 – August 2024

- Primary goal is to ensure all involved are appropriately compensated and/or held responsible for property damage.

- Evaluate and investigate auto insurance claims to determine coverage, liability, and extent of damages.

- Conduct thorough inspections of vehicles, assessing damage and estimating repair costs.

- Collaborate with repair shops, policyholders, and third-party representatives to negotiate fair and cost-effective settlements.

- Utilize claims software and tools to document and process claims efficiently and accurately while negotiating payments with insureds and claimants.

- Maintain clear and concise communication with customers, keeping them informed throughout the claims process.

- Achieved a consistent record of meeting or exceeding monthly settlement goals.

Insurance Broker HealthMarkets Insurance January 2018 - March 2022

- Researching, evaluating and analyzing insurance policies while assisting clients in selecting coverage to meet client needs

- Prepared and reviewed life and health insurance applications, ensuring all required documents were complete and accurate.

- Communicated with customers to provide updates on the status of their application and address any inquiries.

Technical Support Analyst Wipro Limited S&P 500 April 2018 – November 2020

- Monitor and maintenance of computer and operating systems/networks of the organization.

- Diagnosing software and application faults and solving software, peripherals, and application problems via telephone, email, remote (VPN) support.

- Display of patience, understanding and empathy while scrutinizing details with computer hardware and software issues applying best practices for each problem.

Help Desk Support State Farm Insurance Companies November 2016 - April 2018

- Maintain computers, operating systems and networks of the organization by diagnosing software and application issues over telephone, email and remote (VPN) support.

- Utilized HP Service Manager for trouble tickets, resolving and/or escalating issues as needed.

- Consistent high Customer excellence rating of 4.7 – 5.0 on a scale of 1 to 5 of State Farm employees nationwide.

Education:

Master of Business Administration University of Phoenix 2009

- Relevant coursework: Ethics for Managers, Strategic Operations Management, Negotiation Strategies

Skills:

- Comprehensive understanding of auto insurance policies, coverage, and industry regulations.

- Proficient in claims assessment, damage estimation, and repair cost analysis.

- Strong negotiation skills with the ability to achieve equitable settlements.

- Excellent communication skills, both written and verbal, ensuring effective customer interactions.

- Familiarity with claims processing software and tools, enhancing efficiency and accuracy.

- Detail-oriented and analytical approach to claims investigation and evaluation.

- Exceptional organizational skills, ensuring timely and thorough documentation of claims.

Certifications:

- Insurance Adjuster License

- Civil & Domestic Mediator

- Life, Health & Accident Agent

References:

Available upon request.

Contact this candidate