Customer Service Team Member

Shelley Snider

Ada, OK, *****, US *****************@*****.*** 580-***-****

** *****' experience in customer service and administrative

Computer literate: Word, Excel, Access, database, Internet, email.

Willing to take on additional responsibilities and challenges

Works effectively as a team member

Professional known for making managerial decisions, using discretion and processing highly confidential information

Work Experience

First Deputy

Pontotoc County Clerk P O Box - 1425, OK, United States

October 2006 to May 2023

Troubleshoot problems involving office equipment, such as computer hardware and software

Prepare meeting agendas, attend meetings, and record and transcribe minutes

Process and prepare documents, such as business or government forms and expense reports

Complete and mail bills, contracts, policies, invoices, or checks

Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions

Deliver messages and run errands

Inventory and order materials, supplies, and services

Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail

Review files, records, and other documents to obtain information to respond to requests

Compile, copy, sort, and file records of office activities, business transactions, and other activities Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer

Answer telephones, direct calls, and take messages

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

Make travel arrangements for office personnel

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Working with Computers

Making Decisions and Solving Problems

Organizing, Planning, and Prioritizing Work

Performing Administrative Activities

Performing for or Working Directly with the Public

Processing Information

Thinking Creatively

Experience with: Google Drive, Microsoft Excel, Microsoft Windows,

Microsoft Word, Spreadsheet software, Desktop computers, Electric typewriters, Laptop computers, Personal computers, Photocopiers,

Photocopying equipment, Scanners, Multi-line telephone systems, 10- key calculators, Microsoft Outlook, Facebook, Google Drive, LinkedIn,

Paraprofessional

Latta Elementary - Ada, OK

March 2000 to October 2006

Laminate teaching materials to increase their durability under repeated use

Clean classrooms

Collect money from students for school-related projects

Conduct demonstrations to teach skills, such as sports, dancing, and handicrafts

Distribute teaching materials, such as textbooks, workbooks, papers, and pencils to students

Enforce administration policies and rules governing students

Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage

Maintain computers in classrooms and laboratories and assist students with hardware and software use Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills

Organize and supervise games and other recreational activities to promote physical, mental, and social development

Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, supervised role-playing methods, or by reading aloud

Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips

Take class attendance and maintain attendance records

Teach social skills to students

Experience with: Laminating equipment, Educational board games,

Emergency first aid kits, Children's educational software, Desktop computers, Pegboards, Play structures, Toy block sets, Video cassette recorders VCR, Personal computers, Blackboard, Microsoft Word,

Loan Secretary/Teller

Pontotoc County Bank, Byng(Oklahoma Heritage Bank) - Ada, OK, United States

February 1991 to March 2000

Process and maintain records of customer loans

Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items

Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds

Count, verify, and post armored car deposits

Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations

Carry out special services for customers, such as ordering bank cards and checks

Identify transaction mistakes when debits and credits do not balance

Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits

Prepare and verify cashier's checks

Resolve problems or discrepancies concerning customers' accounts

Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents

Enter customers' transactions into computers to record transactions and issue computer-generated receipts

Count currency, coins, and checks received, by hand or using currency- counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds

Monitor bank vaults to ensure cash balances are correct

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips

Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines

Order a supply of cash to meet daily needs

Perform clerical tasks, such as typing, filing, and microfilm photography

Receive and count daily inventories of cash, drafts, and travelers' checks

Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due

Sort and file deposit slips and checks

Answer telephones and assist customers with their questions

Processing Information

Resolving Conflicts and Negotiating with Others

Thinking Creatively

Training and Teaching Others

Performing for or Working Directly with the Public

Performing Administrative Activities

Organizing, Planning, and Prioritizing Work

Making Decisions and Solving Problems

Judging the Qualities of Things, Services, or People

Interacting With Computers

Documenting/Recording Information

Coordinating the Work and Activities of Others

Communicating with Supervisors, Peers, or Subordinates

Coaching and Developing Others

Assisting and Caring for Others

Inspecting Equipment, Structures, or Materials

Judging the Qualities of Objects, Services, or People

Working with Computers

Experience with: Accounting software, Email software, Internet browser software, Microsoft Excel, Microsoft Outlook, Microsoft Word, Check encoders, Personal computers, Teller alarms, Vault security alarms,

Teller terminals, 10-key calculators

Google Classroom

Education

High School Diploma

Latta High School - Ada, OK, US

May 1984 to May 1989

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