Quality Assurance Analyst Lead

ELIZA M. RUIZ

COMPLIANCE ANALYST LEAD

805-***-**** ********@*****.*** Oxnard, CA 93030

PROFESSIONAL SUMMARY

A detail-oriented Compliance Analyst with a decade-long reputation of ensuring regulatory adherence and risk management alongside department leads. Skilled in maintaining and implementing compliance procedures and programs, conducting audits, and encouraging cross-functional collaboration. Dedicated to upholding organizational integrity and facilitating growth within legal and compliance frameworks.

SKILLS

Time Management Deadline Management Attention to Detail Regulatory Adherence

Self-Motivated Analytical Thinking Conflict Resolution Communication Skills

Adaptability Microsoft Office Risk Assessment Ethical Conduct

WORK EXPERIENCE

Compliance Analyst Lead March 2014-Present – August 2024

American Recovery Services Incorporated (Thousand Oaks, CA)

● Meticulous examination of policies, procedures, and operational practices.

● Thorough documentation and record-keeping.

● Ensuring organizational practices align with legal requirements.

● Providing guidance and training to staff on compliance-related matters.

● Assessing and mitigating compliance and operational risks.

● Conducting internal audits and assessments to evaluate compliance levels.

● Facilitating communication and cooperation between different teams.

● Upholding ethical standards and promoting a culture of integrity.

● Ensuring alignment of organizational practices with established frameworks.

● Clear and concise verbal communication to convey compliance requirements.

● Responding promptly and effectively to compliance-related incidents.

● Monitoring and analyzing compliance metrics to identify trends and areas for improvement.

● Skilled in prioritizing tasks, meeting deadlines, and coordinating multiple projects simultaneously.

● Strong written and verbal communication skills to interact professionally with executives, staff, clients, and external stakeholders.

● Thoroughness in composing emails, reports, and documents, and reviewing materials for accuracy and completeness. Proficiency in performing administrative tasks such as drafting correspondence, managing correspondence, filing, and record-keeping.

● Familiarity with office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant tools for document management and communication.

● Ability to handle sensitive information with discretion and maintain confidentiality in all aspects of work.

Collections January 2014 - March 2014

American Recovery Service Incorporated (Ventura, CA)

● Adhere to policies and procedures set forth by the client.

● Negotiation skills to provide accurate payment opportunities.

● Empathize with the card members while inquiring about hardship and finances.

● Accurately documenting each call on an individual basis to ensure accuracy and clarity when speaking to the cardmember in the future.

● Adhering to state laws and county guidelines while collecting on the debt.

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Care Giver April 2012-April 2013 (Cardiothoracic Care)

Private (Oxnard, CA - Ventura, CA) January 2013-July2013 (Cancer Care)

January 2020-February 2021 (Cancer Care)

September 2021-November 2022 (Cancer Care)

● Proficiency in administrative tasks such as scheduling, record-keeping, and managing resources for the client.

● Capacity to empathize with clients, client families and friends, offering support and care during times of need or crisis.

● Organizational skills to plan and coordinate activities, doctor appointments, medication distribution, hygiene care, home/space cleanliness to ensure they align with the expectation of the client family.

● Flexibility to adapt to the evolving needs of the client and family, embracing change and innovation where necessary.

● Effective collaboration with client, client families, staff, and other leaders to achieve common goals and objectives.

● Lead and motivate staff effectively in the common goal to ensure the clients are receiving the care needed.

● Strong verbal and written communication skills to convey messages clearly and effectively to client families, friends and staff.

● Build positive relationships with clients, volunteers, family, and friends, fostering a welcoming and inclusive environment.

Legal Secretary Assistant June 2009 - July 2010

Andrew Koenig Attorney at Law (Ventura, CA)

● Commitment to providing high-quality client service, including responsiveness, professionalism, and empathy towards clients experiencing financial difficulties, legal challenges or medical hardship.

● Thoroughness in reviewing court orders, judgments, and financial documents to ensure accuracy and compliance with legal requirements.

● Understanding of procedures and legal principles related to social security policy and medical document review for hearings.

● Conduct legal research to support activities such as asset identification, debtor location, and medical accuracy.

● Proficiency in drafting legal documents related to medical record requests, doctor medical reviews and depositions.

● Effective communication skills to interact with clients, courts, opposing counsel, and third parties involved in post-hearing social security proceedings.

● Thoroughness in reviewing court documents, medical records and financial documents to ensure accuracy and compliance with legal requirements.

EDUCATION

Pacifica High School – Diploma (September 2003 to June 2007)

Oxnard College - Fire Technology (August 2007-2009)

Ventura College - Associate's Degree (August 2023-Present)

TECHNICAL SKILLS

Data Analysis Database Management Risk Management Customer Relationship Management

Auditing Data Entry Calendar Management Time Blocking Techniques

Microsoft Office Document Management Continuous Learning Focus and Productivity Apps

Email Management Tools Project Management Task Management Tools Data Analysis Platforms

Virtual Meeting and Collaboration Platforms Adhoc Reporting Crystal Reporting Excel

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