Baton Rouge Front Desk

Baton Rouge, LA ***** 225-***-**** *********@*****.*** WWW: Bold Profile

WENDY SCOTT

Uses accepted procedures and practices to complete assignments and creative and proactive solutions to achieve objectives even when workload and demands are high PROFESSIONAL

SUMMARY

SKILLS Basic Life Support CPR

and AED (ARC), 2023

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Familiar with a vast array

of programming

languages, concepts, and

technologies, including:

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● Microsoft Office

OccuSource, Centricity,

and Cerner

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LA State Board of Medical

Examiners Licensure

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Medical Records

Management

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HIPAA and JCAHO

Knowledge

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● EMR Systems

● Direct Patient Care

Exceptional Attention to

Detail

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Proficient in

writing/refilling

prescriptions

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Payment Scheduling and

Collection

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● Complex Problem-Solving

FRONT DESK RECEPTIONIST 09/2022 to 07/2023

Regional Eye Surgery Center, Baton Rouge, LA

SURGERY COORDINATOR 10/2016 to 08/2022

Eye Specialists Of Louisiana, Baton Rouge, LA

WORK HISTORY

● Checked patients in for surgery

Explained various forms and witnessed signatures such as surgical procedure consents, assignment of benefits and statement to permit payment to provider, anesthesia assignment of benefits, authorization for release of protected health information, anesthesia risk disclosure and consents, and Covid assessments

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● Verified all patients pre-op clearances consisted of complete review of systems

● Contacted Primary Care Physicians to obtain clearances for patients

● Assisted patients with completion of all surgery paperwork when necessary

● Scanned anesthesia billing daily

● Collected and processed copayments for surgeries and upgraded services

● Called patients daily to notify them of any payments due to prior surgery Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail

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Placed contact lens orders by processing shipments and properly submitting invoices for payment

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Educated patients on knowledge of surgeries, various lenses, Glaucoma procedures, Eyelid, and cosmetic surgical procedures and costs

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● Counseled patients about personal financial responsibility and collaborated with billing to LAB ASSISTANT 11/2013 to 02/2016

Pathology Group of Louisiana

FRONT OFFICE MEDICAL SUPPORT SPECIALIST 07/2012 to 09/2013 Concentra Urgent Care

LABORATORY ASSISTANT 07/2010 to 07/2012

Louisiana Spine and Sports Medicine

SPECIMEN PROCESSOR 07/2009 to 07/2010

Ameritox Laboratories

OFFICE ASSISTANT 08/2007 to 07/2009

Holt Law Firm

resolve patient accounts

● Documented and collected patient data in Micro MD to maintain accuracy and security Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts

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● Coordinated testing, labs, and other diagnostic data for proper clearance prior to surgery

● Verified insurance coverage and obtained pre-authorization Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls

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Managed financial documentation such as prepared invoices for upgraded services pertaining to upcoming surgeries and performed Care Credit transactions as payment methods for surgery

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● Initiated insurance authorizations for upcoming surgeries Prepared laboratory specimens for designated departments and locations prior to laboratory analysis and testing

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Unpacked specimens from branches or ports and routes specimens received by type to various staging areas

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Prepared excess specimen samples for storage and resolves and documented problem specimens

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● Data entry of patient demographics and insurance information

● Admitted patients for both trauma and non-injury visits

● Educated patients on D.O.T

Guidelines and physicals, sleep evaluation procedures, reading of TB skin test results, preparation of lab work and x-ray results for physicians as well as medical billing procedures for insurance and private pay patients.

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Served as a prescription monitoring and drug testing laboratory supervisor while conducting 6-12 panel drug screens and oral fluid tests for 3 confirmation laboratories; taking patient vitals and administering injections, collecting specimens and conducting 14 panel drug screen reports on 2 toxicology analyzers

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Performed general office duties which included but not limited to, data entry, medical records management, ordering medical supplies and maintaining the cleanliness of the laboratory.

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Processed specimens and prepared them for laboratory analysis for designated departments

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Scheduled client appointments, prepared legal documents, and answered a multi-line phone system

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MEDICAL ASSISTANT 01/2006 to 02/2007

Louisiana Orthopedic Spine Institute

Provided pre-operation instructions for patients prior to sterile procedures, post-operation care, suture removal, application of casts and splints as well as scheduling of Epidural steroid injections and insurance verification prior to surgery

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Southern University And A & M College, Baton Rouge, LA Some College (No Degree), Speech Pathology

MedVance Institute of Baton Rouge, Baton Rouge, LA Medical Assistant, Diploma, Medical Assistant, 01/2006 EDUCATION

● Completed three years of professional development in General Studies.

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