Customer Service Human Resources

Toni Norsworthy-Davis

Tallahassee, Florida 850-***-**** *********@***.***

PROFESSIONAL SUMMARY

Proven seasoned retail management professional with over 20 years retail management experience. Effectively motivate employees by empowering them to achieve key performance indicators and fosters a team environment focused on group success. Actively recruited stellar talent by selecting and hiring associates and helped facilitate new hire orientations.

Professional strengths include:

Coach and Mentor Energetic and Outgoing Planning and Organizational Skills

Leadership Development Excellent Interpersonal and Communications Skills Team Building and Leadership and Adaptability Detail oriented and Time Management

EDUCATION

UNIVERSITY OF SOUTHERN MISSISSIPPI — Hattiesburg, MS

Bachelor of Science in Business Administration

AREAS OF EXPERTISE

• Managed all aspects of Wal-Mart SuperCenter, Inc., generating sales above target each quarter by analyzing daily sales and creating action plans to achieve goals

• Directly in charge of human resources, finances, customer service and budgeting for 100+ employees

• Over 20+ years of experience providing training, safety, and risk management for more than 200 employees

• Provide proper training for associates; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling

• Encouraged and inspired associates daily through company wide incentive programs to ensure customers received an ultimate experience

• Created lasting relationships with associates, customers and vendors, increasing productivity and revenue each year

• Quickly became a trustworthy manager and earned a reputation for maintaining a positive attitude and producing high-quality work.

• Managed 100 to 300 employees and supervisors located at multiple sites

PROFESSIONAL EXPERIENCE

JCPenney

General manager 01/2021- present

Experienced General manager with a demonstrated history of working in the retail industry. Skilled in retail, sales, store management, customer service and team building.

Created an environment of outstanding customer service

Drive sales and profit through execution of an overall store strategy, including leading and engaging the team and delivering on operational excellence standards

Conduct coaching conversations by actively walking around and coaching in the moment to enhance each leaders ability to execute.

Proactively identifies the most effective ways to recognize associates who achieve superior performance and motivate them to deliver on the company expectations.

Leads the salon manager and beauty consultants and engage them to deliver on client service, sales, and profit

Lowe’s

Operations ASM -Bench 04/2020-12/2020

Anticipate customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed

Planned for spikes in sales and ensured store had the in stock position to supposedly the demand

Conducted safety walks, monitoring use of store power equipment, and coaching associates around safe work practices

Lead a team of associates who worked together to ensure that customers received exceptional service while shopping in a clean, safe, well stocked store

WAL-MART SUPERCENTER

Store Manager 10/2015 – 08/2019

Served as the Store Manager for Wal-mart Supercenter assisted in hiring, recruiting and training quality employees

Oversaw opening/closing for a $32 million annual revenue store in compliance with current company policies/procedures

Improved customer shopping experience by incorporating omnichannel aspects into daily business plans by reducing wait time and ensuring proper instock for pick up today

Facilitated the opening of 4 Wal-mart facilities which included hiring and training associates

Made the final decisions on more than 100 personnel regarding their hiring, promotions, discipline, including terminations

Planned and implemented all seasonal floor sets to ensure they met company standards and deadlines.

Coordinated employee schedules and training programs

Played lead role in organizing charitable events such as Childrens Miracle Network and Relay for life

Store Manager, Walmart Neighborhood Market 01/2014 – 10/2015

Assisted in development of a new small-format store which provided 30-40 full- and part-time associates with endless opportunities.

Initiated innovative training that improved the safety and moral of associates

Kept inventory optimized to ensure low costs while maintaining product availability

Supported staff development and boosted store performance

Optimizing profit by controlling cost

Subject matter expert on all aspects of the business

Co-Manager 01/2007 – 01/2014

In partnership with the store manager, developed and implemented strategies to increase qualified applicants

Mentored, trained and developed assistant managers and hourly associates to make them ready for the next level

Achieved promotional advancement from previous position

Assistant Manager 05/2000 – 01/2007

Oversaw shift operations

Supervised up to 20 associates

OTHER WORK EXPERIENCE

1998 – 2000 Dollar Tree Stores Inc, Store Manager

1992 – 1998 Family Dollar Stores Inc, Store Manager

VOLUNTEER ACTIVITES

Children’s Miracle Network and Relay for Life

PROFESSIONAL AFFILIATIONS

City of Camilla,GA Chamber of Commerce

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