Customer Service Technical Support
Resume:
https://www.linkedin.com/in/aaron-
johnson-573056171/
** ******** **, **********, **, 08872
C O N T A C T A B O U T M E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
HOUGHTON UNIVERSITY
Bachelor of Business
Administration, BBA
2016-2020
Senior Membership Advisor
Equinox October 2023 - Present
I am a dynamic and results-oriented sales professional with a strong background in technical support and a passion for leveraging technology to drive business growth. With extensive experience in both sales and customer service roles, I bring a unique blend of interpersonal skills and technical expertise to the table. My professional goal is to continue leveraging my technical expertise and sales acumen to drive business success in the ever-evolving tech industry. I aspire to take on leadership roles where I can mentor and inspire others, contributing to a culture of excellence and innovation within any organization I am aligned with.
L A N G U A G E S
Written and verbal fluency in
English and Spanish
A A R O N H . J O H N S O N
T e c h - S a v v y S a l e s P r o f e s s i o n a l : D r i v i n g G r o w t h T h r o u g h I T E x p e r t i s e a n d P e r s u a s i v e S e l l i n g Field Service Technician
VIVINT February 2023 - October 2023
*************@*****.***
Sales Strategy
Negotiation
Relationship Building
Customer Service
Project Management
Problem-Solving
Product Knowledge
Software Proficiency
Cloud Computing
IT Infrastructure
Troubleshooting
Cybersecurity Awareness
Market Awareness
Presentation Skills
Resilience
Strong personal and
professional morals
CompTIA A+ Certification
Inbound Sales Certification
Salesforce Certified Administrator
Spearhead efforts to optimize the membership conversion process, resulting in a 18% increase in conversion rates within the first six months of tenure. Develop and implement targeted sales strategies tailored to diverse customer demographics, leading to a 20% increase in membership sales since start date. Revamped customer retention initiatives, including personalized follow-up campaigns and exclusive member events, resulting in a significant reduction in churn rate over a 6 month period.
Routinely provide comprehensive training and mentorship to a team of 10+ membership advisors, resulting in a 30% improvement in individual sales performance and overall team cohesion.
Utilizes data analytics tools to analyze member engagement metrics and identify opportunities for improvement, resulting in a 10% increase in member satisfaction scores and an overall improvement in net promoter score (NPS). Executed timely and efficient field service operations, resulting in a 20% reduction in average service response time, improving customer satisfaction and minimizing downtime. Developed and implemented preventive maintenance programs for residential security and smart home systems, reducing system downtime by 15% and increasing overall system reliability.
Utilized advanced troubleshooting techniques to diagnose and resolve technical issues, achieving a 25% increase in first-time issue resolution rate, resulting in improved customer satisfaction and reduced repeat service calls.
Delivered exceptional customer support during service calls, maintaining a 96% customer satisfaction rating based on post-service surveys, exceeding company benchmarks. Actively participated in cross-functional teams to identify process improvements and provide feedback for product enhancements, resulting in a 15% reduction in average service completion time and increased operational efficiency. Account Manager
Choice Home Warranty August 2021 - December 2022
Cultivated and maintained strong relationships with assigned clients, resulting in a 20% increase in client satisfaction scores and a 15% increase in client retention rates within the first year.
Identified upselling opportunities within existing client accounts, leading to a 25% increase in upsell revenue and a 10% increase in overall account value. Addressed and resolved customer concerns and complaints in a timely and effective manner, achieving a 90% resolution rate and reducing customer escalations by 30%. Conducted regular account reviews with clients to assess satisfaction levels, review contract terms, and identify areas for improvement, resulting in a direct increase in contract renewals. Offered strategic guidance and recommendations to clients on how to maximize the value of their warranty plans, resulting in a 10% reduction in claims frequency and improved customer experience.
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