Customer Service Information Technology

ANGELA L. HAYES

Oakwood, ***** Georgia, US 770-***-**** ****************@*****.***

www.linkedin.com/in/angela-l-hayes-2791b6205

Professional Summary

Results-driven economic management professional with a unique blend of skills in financial operations and business management. Known for being well-organized, logical-thinking, and an analytical decision- maker with a meticulous approach to research and problem-solving. Offers extensive experience in accounting, finance, information technology, operations, and management within both product and service-based companies. A proven leader with the ability to motivate and enhance teams, implementing new business processes to achieve maximum business objectives. Dedicated team player and communicator who highly values personal and business integrity. Skills

Financial Statement Preparation Forecasting Leadership General Ledger Accounting GAAP Budgeting

Data Analysis Cost Analysis Profit & Loss

Inventory Control Journal Entries Microsoft Products Supervising Experience Sales Tax Time Management

Oracle QuickBooks NetSuite

Work History

Accounting Manager 08/2014 to 07/2024

Advanced Office Solutions

• Implemented and developed monthly statements clearing $250k in collections within 90 days

(about 3 months) after starting in 2014.

• Implemented and developed an in-house inventory system within 6 months of starting in 2014.

• Tested new systems and stayed up to date on all new developments and changes.

• Addressed and handled issues with various accounts and orders, ensuring prompt and effective problem resolution.

• Evaluate, analyze, and review business accounts to maintain accurate and up-to-date financial records.

• Facilitate onboarding processes for new hires, including the completion and management of DOT paperwork.

• Compile and submit periodic financial reports in a timely and accurate manner.

• Process accounts payable and receivable transactions efficiently, ensuring proper documentation and compliance.

• Collaborate with cross-functional teams to streamline accounting operations and improve financial processes.

• Generated cost analysis and budgeting on projects and accounts. Cashier/Customer Service 04/2014 to 05/2015

Lowe's

• Maintain a well-organized and clean work area to ensure a pleasant and efficient shopping environment.

• Assisted customers with returns, ensuring compliance with store policies and providing excellent customer service.

• Helped customers locate items within the store, enhancing their shopping experience and satisfaction.

• Followed loss prevention policies and procedures to minimize shrinkage and ensure the security of store assets.

• Assisted with nightly closing of registers, ensuring accurate reconciliation and secure handling of funds.

• Processed customer transactions quickly and accurately, maintaining an elevated level of efficiency and service quality.

Technical/Underwriting Assistant 08/2013 to 04/2014 Randstad –McGowan & Assoc.

• Assisted team members by providing support and addressing relevant issues concerning underwriting specifications and standards.

• Ensured compliance with underwriting rules and guidelines by handling and resolving policy related issues.

• Facilitated problem-solving for policy issues to maintain operational efficiency and adherence to guidelines.

• Initiate and respond promptly to telephone and written inquiries regarding policy change requests, billing status, new applications, and ratings.

• Performed monthly sales reports to track and analyze performance metrics. Accounting 06/2011 to 04/2012

Randstad-Cottrell

• Provided exceptional customer service by addressing inquiries and assisting visitors.

• Managed accounts payable and accounts receivable functions to ensure accurate financial transactions.

• Processed purchase orders efficiently, maintaining accurate records and documentation.

• Compiled periodic financial reports in a timely and accurate manner.

• Assisted with daily office operations to ensure smooth workflow and communication.

• Maintained organized and up-to-date financial files for easy reference and audit readiness.

• Collaborated with accounting and administrative teams to support overall business functions. Underwriting Technician 04/1999 to 08/2009

Liberty Mutual Insurance

• Assisted team members by addressing and resolving issues related to underwriting specifications and standards.

• Ensured compliance with underwriting rules and guidelines by handling and addressing relevant policy issues.

• Facilitated problem-solving for complex policy issues to maintain operational efficiency.

• Evaluated, analyzed, and reviewed property and casualty risks to support accurate underwriting decisions.

• Investigated claims and losses when applicable to ensure proper handling and resolution.

• Facilitated and coordinated training meetings with vendors and team members to enhance knowledge and compliance.

• Generated data analysis on risk within certain regions for review. Education

Master's in Business Pending12/2024

Brenau University

Bachelor's in Business 01/2006

North Georgia College and State University

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