Customer Service Food

JORDHAN DONALDSON

Houston, TX ***** H: 954-***-**** C: 954-***-**** ****************@*****.*** WWW: Bold Profile Friendly and enthusiastic server/bartender with 4 years of experience in the restaurant industry. Proficient in bartending, food preparation, and customer service. Skilled in multitasking, communication, and time management. Known for a strong work ethic, adaptability, and exceptional interpersonal skills. Capable of working effectively unsupervised and quickly mastering new skills. Food Safety Understanding

Liquor, Wine, and Food Service

Special Dietary Requirements

Effective Customer Upselling

Conflict and Complaint Resolution

Building Customer Trust and Loyalty

Multitasking and Prioritization

Courteous with Strong Service Mindset

Bartender/Server/Bar back, 05/2023 - 07/2024

Houston Country Club – Houston

Greeting customers and making them feel welcome

Washing glasses and bar tools

Restocking supplies and ingredients

Ensuring customers are of legal drinking age

Complying with health and safety regulations

Promoting specials and new menu items

Assisting in other areas of the bar or restaurant as needed Preparing a wide range of alcoholic and non-alcoholic beverages Following recipes for cocktails

Serving drinks in an attractive and timely manner. Bartender/Server, 11/2022 - 04/2023

Empire State Jazz Cafe – Houston, TX

Prepared and served a variety of beverages

Provided personalized suggestions to customers

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Mixed cocktails, managed the bar menu, and verified legal drinking age Maintained inventory and ensured guest satisfaction. Fine Dining Server/Waiter, 03/2022 - 10/2022

Ovations Food Services – Houston, TX

Delivered excellent customer service and upsold effectively Arranged table settings and maintained cleanliness Managed payments and prepared tables

Ensured efficient flow of guests in assigned sections. Lifeguard/Swim Instructor, 07/2022 - 09/2022

Southwest Pool Management – Houston, TX

Enforced pool rules and performed rescues

Provided swimming instruction and safety guidance

Taught proper stroke techniques and responded calmly to risks. Cashier, 08/2021 - 02/2022

Burlington Stores – Lauderhill, FL

Assisted customers with purchases and inquiries

Managed returns and operated the POS system

Delivered high customer service through active listening and engagement. High School Diploma: 05/2022

Hastings High School - Houston, TX

CPR Certification

Food Handler Certification

Texas Alcoholic Beverage Commission (TABC) Certification EDUCATION

CERTIFICATIONS

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