Customer Service Product Development
Resume:
JOHN VAUGHAN,
Sales, Marketing & Operations Professional
***********@******.**
Substantial experience in national account sales, marketing, channel development, client relations, new product development, staff management, and international operations. Outstanding strategist distinguished for identifying, developing, and executing initiatives that improve efficiency, customer satisfaction, and profitability. Exceptional communicator with strong leadership, issue resolution, and client needs assessment. National Account Sales Strategic Planning Channel Distribution Relationship Development Project Management Distribution Management Staff Management New Product Development Budget Management Training & Mentoring International Operations Business Presentations/Events QUALIFICATIONS SUMMARY
Conceptualize, develop, execute innovative marketing programs to achieve target goals
Manage/plan sales and marketing functions encompassing new business development, customer service, advertising, promotion, training and key accounts
New business development for small to medium sized projects, specializing in transportation, electronics, security, venture capital, and automotive aftermarket sectors
New product development functions (concept, design, testing, production, market launch) and ability to identify, launch and develop new products
Solid background in accounting, budgeting, financial and strategic planning
Media proficiency: video, radio, print, trade shows, loyalty programs, events, and public speaking engagements
Design and implement initiatives that improve productivity and efficiency
Direct, develop, and mentor staff for sales, marketing, quality assurance, customer service, production operations, procurement, application engineering, technical training, and sales support
EMPLOYMENT HISTORY
Flooring Sales Associate
LOWES CANADA, Burlington, ON 2014-Present
Lowe's Canada has a network of close to 600 stores from coast to coast. Thanks to industry-leading omnichannel capacities and banners, Lowe’s can meet the needs of Canada's home improvement DIYers and contractors alike.
Customer Service Representative & Shift Leader
L.C.B.O., Burlington, ON 2007-2013
An Ontario government enterprise and one of the world’s largest buyers and retailers of beverage alcohol. Through more than 660 retail stores, catalogues, e-Commerce, special order services, close to 400 LCBO Convenience Outlets, which provide cost effective, convenient and socially responsible access for rural consumers, and as wholesaler to almost 450 Grocery stores, the LCBO offers more than 28,000 products annually, from more than 80 countries, to consumers and licensed establishments. Business Consultant
INDEPENDENT CONSULTING, Burlington, ON 2006-2014
JOHN VAUGHAN 905-***-**** ***********@******.** p.2/2 Director of Sales
S.A.F.E. ENGINEERING INC., Toronto, ON 2004-2006
Canada’s leading Safety Compliance Systems Integration Company. This means that we provide SOLUTIONS, not PROBLEMS, with a Multi-Talented Engineering Group comprised of Mechanical, Electrical, Structural, Fire and Explosion Protection, Building Code and Project Management engineering specialists.
Director- Sales & Operations
RIGMASTER® POWER INTERNATIONAL LTD., Toronto, ON 2000-2003 A leading producer of anti-idling solutions for the transportation market – increasing the profitability of our customers while protecting the environment. RigMaster Power is a long-standing supplier of premium stand-alone APUs to the Transportation Industry.
Quality Manager
WEBASTO THERMOSYSTEMS, North America (ON/MI) Prior to 2000 A global innovative systems partner to almost all automobile manufacturers and is among the top 100 suppliers in this sector worldwide.
PROFESSIONAL ACCOMPLISHMENTS
Redesigned production processes resulting in a 10% cost reduction while increasing capacity capability by 400%
Achieved 10% over budget results through the development of comprehensive and innovative branded customer loyalty programs in an established traditional market Increased annual sales by 80% through effectively leading all aspects of sales and operations for the RigMaster® brand of independent truck generators Increased annual sales by 50% through management/development of national sales team Executed diverse marketing programs/increased volume by 20% over budget projections Led a successful ISO 9001 implementation for 2 facilities in North America Consistently exceeded established revenue and market share growth targets by developing and implementing numerous strategic programs and campaigns Secured all OEM and aftermarket business in the Canadian Heavy Truck and Bus market Successfully orchestrated the relocation and consolidation of a facility on 3 occasions Developed and managed detailed business plans and forecasts Successfully negotiated contracts, partnerships and funding agreements Initiated the “Test Bus Program” and demonstrated product advantages resulting in total market acceptance and sustainable sales
EDUCATION & SPECIALIZED TRAINING
Michael Porter, Sustainable Competitive Advantage Program Steven Covey, 7 Habits of Highly Successful People QMI, Quality Manager and Certified Quality Auditor ISO 9000 Quality Management Instructor Program
Honours Business Administration, Marketing, Public Policy & Finance University of Western Ontario- Ivey School of Business
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