Business Analyst Customer Service

DENDRIA HALL-WINCHESTER

Vicksburg, MS 228-***-****

************@*****.*** https://www.linkedin.com/in/dendria-winchester-470313103/ BUSINESS ANALYST

Accomplished Business Analyst with a diverse background in accounting, reporting, and auditing to drive successful business results. Known for delivering effective business solutions by combining operations management, research, compliance, customer service, and key analytics skills. A keen ability to develop, build and maintain long-term internal and external relationships. Proven leadership and process improvement with excellent problem-solving and resolution skills.

AREAS OF EXPERTISE

Strategic Planning Business Analysis Financial & Operations Management Audit & Compliance Process Improvement Customer Relationship Management Quality Assurance Workflow Analysis Agile Methodology & Scrum

SPECIFIC ACCOUNTING / FINANCE EXPERTISE

Accounts Receivables & Payables General Ledger Delinquent Debt & Collections Reconciliations Banner Securities Federal Direct Student Loan (FDSL) & Title TECHNICAL SKILLS AND CAPABILITIES

Jira Confluence CRM (Recruit) Coordinator Concur Travel Banner Finance (Student Module) Degree Works Cognos BDMS SaaS

EXPERIENCE

Ellucian, Jackson, MS 2018 – 2023

Business Analyst

Gathers, tests, and analyzes data to produce updated business expansion to improve business functions and processes to achieve customer success and satisfaction.

• Test business processes and recommend improvements to ensure a highly efficient operation.

• Collaborate with various departmental teams to achieve business objectives.

• Assists in the selection of different and improved products to enhance business operations.

• Analyze operating procedures and strategize to improve business operations.

• Conducts training on new and current products as needed by clients.

• Performs various coordination functions including CRM Recruit and Degree Works. Alcorn State University, Alcorn, MS 1999 – 2018

Busar (2006 – 2018)

Led the management of the Cashier’s Office with records documentation and retention, tuition programs, fee intake, cash receipts, student loan funds, scholarship disbursements, billings, payment processing and collections.

• Oversaw cash management process with the collection of revenues, documentation of receipts and deposits, and enforcement of cash controls.

• Performed payment data entry and services transferred into invoices for students, third party and related outside resource funds.

• Provided debt counseling to students and parents to ensure financial obligations met.

• Consulted with students and parents to convey the details of tuition payment plans and options. Loan Accountant (2004 – 2006)

Oversaw general ledger system posting timely entries, reconciliations, student loan disbursements, FDSL and Title IV compliance, and strict adherence to internal processes and procedures. Monitored the FDSL Program and Title IV funding including disbursements to student accounts. Drafted authorizations and prepared refund checks in compliance with reporting standards. Generated auxiliary reports and receipts to enforce fraud prevention for out-of-office cash transactions. Actively participated in the preparation of monthly cash reports and forecasting. ADDITIONAL RELEVANT EXPERIENCE

Alcorn State University

Accounts Payable Clerk

Ameristar Casino

Casino Auditor

EDUCATION

Studies toward Doctoral Degree, Educational Leadership, University of Phoenix, Phoenix, AZ Master of Science (M.S.), Agricultural Economics, Alcorn State University, Lorman, MS Bachelor of Science (B.S.), Business Administration, Alcorn State University, Lorman, MS LICENSES AND CERTIFICATIONS

• Legal and Life Insurance License, State of MS

• Loan Signing Agent – LSA

• Travel Entrepreneur – Travel Agent

ADDITIONAL RELEVANT RECOGNITION

• SACUBO, Professional Development in Basic Institutional Accounting and Auditing, GASB

• Notary Public (Loan Signing Agent)

• Travel Agent (InteleTravel Agency)

• Delta Sigma Theta Sorority, Inc.

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