Customer Service Experience
Resume:
Cara Berman
A Meteorology Student with ** years of Experience in Retail, Branch Office Managemenpt,
and a Genuine Passion for People and Numbers!
Warrior, AL 35180
***************************@***********.***
I am very personable and passionate about ensuring quality service, definitely believe in going above and beyond for every member. I'm a people person, learn quickly, and always show up. I am persistent and passionate in everything I do. Customer Experience is something I take pride in, and if I can make it happen, I respect any request and try to anticipate their needs as well. Memorable and above- average experience and nothing less is all I know, as I am also a bit competitive. My Mathematics Degree and a diverse serving background, office management, catering weddings at Plantation Golf Course, but am great on the phone, computers, and friendly as a hostess or receptionist. Professional and prompt. Lastly, I have been in management for a year, in retail, and Amazon. I'm ready for anything.
ABLE TO START IMMEDIATELY
Authorized to work in the US for any employer
Work Experience
Event Staff and Security
S2 Event Security - Birmingham, AL
November 2018 to Present
Seasonal (Game Day)
Communications/Operations Specialist
Shipt Headquarters - Birmimgham, AL
February 2016 to Present
Utilizing email, chat, and phone in communication with members and shoppers, making suggestions for new features, troubleshooting and reporting, monitoring all operations, consistently multitasking, while ensuring orders are accurate and delivered on time. Assistant Manager
Walgreen’s Pharmacy - Cullman, AL
September 2021 to July 2023
My persistent personality along with my detail-oriented nature made me very successful. Pay was not enough.
Amazon Fulfillment Associate
Amazon Warehouse - Bessemer, AL
September 2022 to February 2023
Picker/Packer.
I can start immediately!
Front Store Shift Lead
CVS Pharmacy - Multiple Locations, AL
February 2019 to August 2022
Part-Time was not enough. The guarantee of Full-Time, preferably with the option of benefits is imperative.
Office Clerk
R&M Equipment Rentals, Inc. - Birmingham, AL
October 2018 to January 2019
File Clerk
Branch Office Administrator
Stephen's Pipe and Steel - Hayden, AL
September 2016 to April 2017
Maintaining Office Operations such as invoicing customers, answering/transferring phone calls, tracking shipments, reconciling paperwork, vendor relations, ordering office supplies, accounts payable and receivable, opening and closing the office, bank relations, and all branch communication. Office Assistant
Rogue Communications - Birmingham, AL
January 2015 to May 2015
Responsible for customer service calls, work order dispatching, accounts payable and receivable, invoicing, and filing.
Server
Stardome Comedy Club - Hoover, AL
April 2014 to October 2014
Responsible for server duties, such as greeting and seating guests, serving food and drinks to multiple tables, checkout, and closing procedures.
Hostess
Jim 'N Nick's - Gardendale, AL
July 2006 to October 2009
Shift lead, very loyal, exceptional customer service. Cashier/Trainer
Sonic Drive-In - Gardendale, AL
July 2006 to September 2009
This was my first job. After a year, I was training new employees and they excelled also! I took the opportunity to assist in opening and training at Michigan's first Sonic location. (Kent, MI) Turned in my notice just before graduation and my Summer Semester of college. Education
Bachelor's degree in Atmospheric Science
University of Alabama Huntsville - Huntsville, AL
August 2023 to Present
Associates in Science
Wallace State Community College - Hanceville, AL, US June 2009 to December 2011
High School Diploma
Hayden High School - Hayden, AL, US
August 1996 to May 2009
Skills
• Microsoft Office (10+ years)
• Medical Terminology (1 year)
• Customer Relations (10+ years)
• MultiLine Phone System (5 years)
• Mathematics (10+ years)
• Troubleshooting (2 years)
• Receptionist (5 years)
• Customer Service (10+ years)
• Appointment Scheduling (5 years)
• Copier
• Filing
• Mail Clerk
• Data Entry
• Scan
• General Office
• Billing
• Clerical
• Microsoft Word
• Inventory
• Quickbooks (2 years)
• Customer Service Skills (16 years)
• Microsoft
• Mac OS X
• all Windows platforms.
• Loss prevention
• Accounts receivable
• Payroll
• Emergency management
• Microsoft Outlook
• Office management
• Help desk
• iOS
• Active Directory
• Microsoft Windows Server
• Surveillance
• Android
• Technical support
• Network support
• Operating systems
• Remote access software
• Troubleshooting
• Cash register
• Order entry
• Analysis skills
• Microsoft Access
• Customer service
• Technical support
• Operating systems
• Order fulfillment
• Help desk
• Windows
• Presentation skills
• Schematics
• Quality assurance
• Fraud prevention and detection
• Account management
• Clerical experience
• Remote access software
• HIPAA
• Human resources
• Medical terminology
• Hospitality
• Project management
• Guest relations
• Events management
• Data analysis skills
• Shift management
• Serving
• Mac OS
• Quality control
• Accounts receivable
• IT support
• Financial report writing
• Payroll
• iOS
• Network support
• Accounts payable
• Sports coaching
• Profit & loss
• Android
• Financial services
• Microsoft Windows Server
• Driving
• Bookkeeping
• Hotel experience
• Data science
• Employment & labor law
• Childcare
• Documentation review
• VPN
• Layout design
• QuickBooks
• Office management
• Computer networking
Certifications and Licenses
ServSafe
Driver's License
Assessments
Written communication — Proficient
March 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Basic computer skills — Proficient
March 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Technical support — Proficient
May 2023
Performing software, hardware, and network operations Full results: Proficient
Warehouse safety — Proficient
June 2023
Using safe practices in a warehouse setting
Full results: Proficient
Front desk agent (hotel) — Proficient
May 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Attention to detail — Proficient
June 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Front desk agent (hotel) — Proficient
June 2023
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Customer service — Proficient
March 2023
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
April 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Forklift safety — Proficient
September 2023
Best practices and safety hazards in forklift operation Full results: Proficient
Cleaner fit — Proficient
May 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Retail customer service — Proficient
March 2023
Responding to customer situations in a retail setting Full results: Proficient
Business math — Proficient
March 2023
Using basic math to solve problems in a business context Full results: Proficient
Management & leadership skills: Impact & influence — Proficient March 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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