Customer Service Representative

MELANIE MEJIA

*** ****** ***** ********* *******, FL 32701 631-***-**** ********@******.***

CUSTOMER SERVICE PROFESSIONAL PROFILE

Dedicated, quality-focused Customer Service professional, Bilingual (English and Spanish) Always has positive attitude and work effort while maintaining high professional ethics and standards Sound judgment and decision making skills Precise and organized with proven communication skills Able to facilitate multiple tasks in deadline- driven environment Welcomes challenges and the opportunity for further development.

ACCOMPLISHMENTS

Possess 8+ years of providing quality customer service (all but 1 year has been remote customer service)

Handled over 200 daily inbound customer service calls and order processing for a variety of products and services companies in the telecommunications, medical/healthcare, staffing/recruiting, and fashion/design industries

Consistently meet 100% of assigned deadlines through meeting required time frames for daily reporting

Received numerous high customer service satisfaction ratings and testimonials from customers

Received raise and bonuses for decreasing customer complaints by providing efficient customer service

Maintains effective interaction with supervisor through verbal and technological communication

Proficient at utilizing the internet, emails, live web chats, and instant messaging services as effective communications tools

Improved customer relations by reducing phone and online support time through an increase efficiency

Received excellent quality assurance ratings from the company’s quality control and assurance team

Achieved a $5,960 sales increase for company within the first three months of hire, each month consecutively by creating and implementing new marketing and sales strategy procedures

Consistently ranked one of the top 2 reps in the region, braking sales quota records monthly by a 30% sales increase

Recognized for developing and leading a cross functional sales team, as well as mentoring staff to help develop skills and confidence in their ability to examine work processes, create solutions, and measure improvements

PROFESSIONAL EXPERIENCE

Rx/Patient Access Coordinator – Kroger Specialty Pharmacy, Lake Mary, FL December 2015- Present

Medical Claims Specialist – Sego’s Home Medical Equipment Casselberry, FL October 2014- December 2015

Customer Service Representative – Opus Health, Hauppauge, NY August 2012 – October 2014

Customer Service Representative - Metro PCS, Brentwood, NY January 2008 – June 2012 Specimen Accessioner/Pre- Analytical – Sunrise Medical Laboratory, Hauppauge, NY October 2009 –April 2010 Credit Administrator – Scalamandré, Inc., Hauppauge, NY August 2009 –December 2009 Accounts Receivables/Cash Applicator – Marchon Eyewear, Inc., Melville, NY March 2007– March 2009 Customer Service Representative - Prosearch, Inc., Lake Grove, NY May 2006 –May 2007 Customer Service Representative – Sigma Staffing, Scarsdale, NY November 2004 – May 2006 411/Information Operator – Metro One Telecommunications, Hauppauge, NY August 2003 – June 2004 Customer Service Representative – Mediq/PRN Life Support Service, Deer Park, NY April 2001 – December 2002 Order Administrator – Hirsch International Corp., Hauppauge, NY September 1999 – May 2001

EDUCATION

Suffolk County Community College Degree in Progress

Associate of Applied Science in Legal Studies

Branford Hall Career Institute Graduated May 2005

Certified Medical Assistant

Suffolk County Community College Graduated June 2002

Associate of Applied Science in Business Administration

COMPUTER SKILLS

Microsoft Office Programs (Word, Excel, PowerPoint, Outlook), Web Browsing (Internet Explorer, Firefox, Google Chrome), Email, Chat and Instant Messaging Tools (Yahoo!, MSN, AIM, Google Chat, ICQ), Type 50 wpm with accuracy, Live Chat Support Operator, Email Customer Service, Transcription, EFax, AS/400

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