Customer Service Agent

MICHELLE TUTTLE

Union City, GA ***** +1-770-***-**** ***********@*****.*** WWW: Bold Profile

Professional Summary

Hardworking and reliable Customer Service Agent with strong ability in listening and teamwork. Offering efficiency, collaboration and empathy. Highly organized, proactive and punctual with team-oriented mentality. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Skills

Customer Service

Microsoft Office (4 years)

CRM Software Links https://www.jobcase.com

/p/michelle.tuttle39

Clerical Support

Work History

Receptionist 01/2023 to Current

Curry Honda Group – Chamblee GA

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records. Answered phone promptly and directed 20 incoming calls to correct offices. Kept reception area clean and neat to give visitors positive first impression. Intermodal Coordinator 07/2020 to Current

Norfolk Southern Corp – Atlanta, GA

Responds to clients' email requests

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Demonstrated self-reliance by meeting and exceeding workflow needs. Provided excellent service and attention to customers when face-to-face or through phone conversations.

Home Customer Service Representative 01/2016 to 12/2021 Verizon – Atlanta, GA

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Responded to customer requests for products, services, and company information. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Front Office Manager 08/2010 to 04/2016

Embassy Suites by Hilton – Atlanta Ga

Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.

Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.

Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.

Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.

Customer Service Manager 09/1993 to 03/2014

Walmart – Winston-Salem NC

Assisted cashiers and handled customer complaints

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Upheld quality control policies and procedures to increase customer satisfaction. Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment. Receptionist 09/1994 to 01/2000

Polo Ralph Lauren – Greensboro NC

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Answered phone promptly and directed incoming calls to correct offices. Kept reception area clean and neat to give visitors positive first impression. Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

Bachelor's: Business 06/2004

Winston-Salem State University - Winston-Salem, NC High School Diploma 05/1993

T Wingate Andrews High School - High Point, NC

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