Project Manager Assistant

Shishu Raj

Charlotte, NC *********@*****.*** Mobile: 413-***-****

Tech-savvy sports enthusiast driven by a love for food, adventure, and a commitment to flawless product quality. _ Experience

Assistant Project Manager

Sports Excitement

January 2023 – March 2023

As Primary User Experience SME, ensured end-user pain points and enhancements were considered during planning and refinement meetings

Implemented new Kanban process to maintain an evergreen roadmap and optimize work schedules, resulting in a 30% productivity enhancement

Supervised discovery meetings, stakeholder interviews and storyboarding to align client expectations and requirements with business objectives and deadlines while maintaining 100% regulatory compliance

Documented business requirements into epics, user stories, functional specifications & technical information for non-technical stakeholders

Documented comprehensive UAT test scenarios for end users to validate the functionality of user account creation, field validation, profile management, and text formatting consistency

QA Analyst

Cigniti Technologies

February 2021 – August 2022

Authored and executed detailed test cases in Azure DevOps, increasing defect detection efficiency by 40%

Advocated for QA readiness by enforcing go/no-go decisions, improving defect removal efficiency (DRE) by 50%

Coordinated with cross-functional agile teams to refine user stories to include accurate acceptance criteria and requirements definitions, reducing deployment timelines by 10%

Executed ad hoc testing requests to support the successful integration of a Fintech product

Performed targeted device testing using emulators and remotely connecting to physical devices through AWS

Conducted exploratory analysis and A/B testing to support product launches and enhancements

Improved existing Power BI dashboards by expanding defect and test case completion and product performance metrics

Delivered and presented regular status reports on project progress and system readiness to stakeholders

Provided product training and mentorship on business processes to new joiners and team members Software Engineer

Accenture

May 2017 – August 2020

Received the Young Engine Award for consistently achieving 100% adherence to QA standards and securing timely delivery

Managed a Credit Card team of 8 in an Agile environment by coordinating schedules and deadlines, leading prioritization calls, and assigning workloads, resulting in a 20% testing efficiency boost

Drove weekly scrum meetings, identifying roadblocks and determining solutions, leading to an increase in project delivery efficiency by 20%

Utilized JIRA and ServiceNow to track defects, work completed, and time estimates for remaining work

Led waterfall migration project of a SaaS application from Lotus Notes to SharePoint

Facilitated User Acceptance Testing (UAT) with end users, ensuring project deliverables aligned with stakeholder expectations and improve client experience

Independently managed change request projects, driving continuous improvement for a financial services client

Wrote and validated weekly batch runs and data validation through SQL and Toad Database

Utilized Selenium for maintaining and executing automation test scripts Education:

University of Massachusetts Amherst - Master of Science – Engineering Management September 2022 – May 2024 KIIT University – Bachelor of Technology – Civil Engineering August 2013 – May 2017 Projects:

Product Development of PLASMA (Product Strategy & Vision User Persona SWOT Analysis Product Lifecycle Product Roadmap GTM Strategy) Myths & Mysteries of Data Breach (Project Management Google forms survey Graphs Pie Charts PowerPoint PPT) Product Requirement Document for Cryptocurrency Exchange (User Pain points Solutions Plan Goals Workflow Wireframing Success Metrics) Technical Skills

JIRA HP ALM Toad Database QA SDLC STLC Azure DevOps Service Now Salesforce Confluence Selenium SQL R Python AWS Tableau Power BI TSYS Mainframe Microsoft Office Slack Trello MS Excel (Pivot Tables, Macros, VBA) KPI Data Analysis User Acceptance Testing Data Visualization Agile Waterfall Kanban Scrum Requirement Gathering Smartsheet UI SIT Regression Soft Skills

Project Tracking Product Management Test Planning Stakeholder Collaboration Process Improvement Data Driven Design Thinking Quick Learning Communication Coaching Problem-solving Identify Problems Market Research Time management Decision-making Conflict resolution

Presentation skills Analytical Skills Client-Focused Creativity Problem Solving Team Oriented Certifications

Certified Tester Foundation Level ISTQB

AWS Certified Cloud Practitioner Amazon

Certified Scrum Product Owner Scrum Alliance

Power BI Data Analyst Associate Microsoft

Project Management and Leadership UMass Amherst

Six Sigma White & Yellow CSSC

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