Front Desk P O

PERSONAL DETAILS ;

Name: JOHNSO+************N SAMWEL MBISE

Address: P.O BOX 200 IRINGA TANZANIA

Telephone:

PERSONAL STATEMENT

I am an enthusiastic person committed to working with you. By Continually enhancing my knowledge and skills I seek to provide the best quality service. QUALIFICATIONS AND EDUCATIONS BACKGROUND

1. 2001-2007; AWARDED PRIMARY SCHOOOL CERTIFICATE AT KITEFU PRIMARY SCHOOL( ARUSHA)

2. 2008-2011; AWARDED SECONDARY SCHOOL CERTIFICATE AT MAJI YA CHAI SEC SCHOOL ( ARUSHA )

3. 2012- 2013; AWARDED CERTIFICATE IN DRIVER TOURGUIDING AND WILDLIFE MANAGEMENT AT TROPICAL INSTITUTE LIMITED ( ARUSHA ) 4. 2013-2015; AWARDED DIPLOMA IN LEISURE AND TOURISM MANAGEMENT AT UNIVERSITY OF IRINGA

PROFESSIONAL SKILLS

• Extensive experience in tourism assessment

• Excellent communication skills both oral & written

• Comprehensive experience in a wide range of hospitality and tourism

• Proven ability to plan and allocate time efficiently

Ability to be creative when resolving complex issues

• Strong team player

• Strong professional ethics

PERSONAL ATTRIBUTES

Good sense of humour

Hard working

Enthusiastic

Team work player

EMPLOYMENT HISTORY

1. July 2015- December 2015; Tengeru cultural tourism Position; Coordinator and tour consultant

Areas of Responsibility

Liaising with clients in person, over the phone or via email to discuss their travel requirements.

Advising clients on suitable options for domestic destinations, tours, accommodation and transport

Preparing itineraries to suit the clients’ preferences and budget.

Making and confirming bookings

Ongoing training with other team members and management. 2. January 2016- November 2016; Mkwawa magic site and zoo Position; Supervisor

Areas of Responsibility;

Providing reports and activity updates to management

Coordinating job rotation and cross-training

Performing marketing

Scheduling work hours and shifts

Helping the team understand performance targets and goals

Performs other duties as assigned, requested or deemed necessary by management. 3. December 2016- march 2017; Queen Ester tower hotel Position; Receptionist

Areas of Responsibility;

Answering visitors' enquiries about a hotel and its services

Directing visitors to their destinations

Sorting and handing out mail

Answering incoming calls

Setting appointments,

Filing, records keeping,

Data entry and performing a variety of other office tasks

Perform bookkeeping and cashiering

4. June 2017- To current; River valley campsite

Position; camp supervisor

Areas of Responsibility;

To supervise operations in all campsite departments includes the laundry, room, housekeeping, and the kitchen.

To supervise front desk operations such as guest check-in and check-out, room inventory, and incoming phone calls.

To supervise staff members and delegate tasks as necessary. Also to train the front desk staff in hospitality protocols, guest registration, and other duties.

To assist the general manager with management tasks such as creating employee work schedules and distributing payroll checks

To maintain the campsite inventory and order new items as needed.

To interact with guests to ensure they receive a quality experience. This includes answering questions and addressing customer complaints.

To inspect guest rooms and all other hotel areas for cleanliness and to ensure that hotel protocols are being followed.

Performs other duties as assigned, requested or deemed necessary by management. INTERESTS

• Enjoy reading

• Listening to music

• Watching News

• Family life

REFEREES

1. Mahamudu Mwenesi

Relationship: Manager at Mkwawa magic site- Iringa, Phone +255*********

2. Gladness O Pallangyo

Relationship: Director at Tengeru cultural tourism- Arusha Phone +255*********

3. Gaspa Emmanuel

Relationship: field supervisor

Phone; 075*-***-***

Contact this candidate