Level 5 Field Technician
Resume:
Marc F. Miani
*********@*****.***
Solid background in Information Technology, Telecommunications and Project Management with experience totaling 15 years. Possess working knowledge and understanding of provisioning and installation of voice & data products. Extensive experience in project management teams, network builds, telecom operations, and call centers. Personable & professional, work well with people from diver se backgrounds &functional areas. Highly motivated, quickly learn, and perform effectively in a fast paced environment. Organized, detail oriented, assertive & excellent oral &written communication skills.
List of Certifications
Audinate Dante Controller level 1 and 2 Crestron 101 Avaya Certified Implementation Specialist Crestron Avia DSP Avaya Certified Support Specialist Crestron DMC 4K Designer Avaya Communication Network Specialist Crestron DMC - Designer Avaya Implementation for Merlin Magix Crestron Fusion Cloud Avaya Implementation for Partner ACS Crestron NVX Level 1 and 2 Avaya Implementation for VoIP Extron Configurable Control Systems Avaya IP Office Curriculum Specialist Extron Global Configurator Avaya Sales Associate IP Office Extron XTP Systems Avaya VoIP Core Exam OSHA Construction Safety and Health Avaya Unified Communications Specialist Equipment Custodian Officer Avixa CTS (Computer Technology Specialist) Information Assurance Officer Carnegie Melon Security + Certificate Information Security Officer Certified Internet Web Developer Telephone Control Officer Cisco Telepresence IX5000 Immersive Unit Software License Manager CompTia A+ U.S. Government Secret Clearance
Biamp TesiraFORTE Windows Remote Administration Tools Biamp VOIP Microsoft Teams
Use of various remote software such as Team Viewer PROFESSIONAL WORK EXPERIENCE
February 2023 – Present Race Communications Tehachapi, CA Level 5 Field Technician
• Performing residential, Enterprise, and small business installations and troubleshooting of internet connectivity, telecom, and video services.
• Conducting site surveys on residential and Multi-Dwelling Units (MDU's).
• Configuring and installing routers and internet gateway services.
• Utilizing Customer Relationship Management (CRM) software for support ticket management and resolution.
• Responding to support issues with on-site visits and telephone support to troubleshoot connectivity problems for phone, internet, and video services.
• Resolving technical issues related to Local Area Networks (LAN), Wide Area Networks (WAN), Internet Connectivity, Telecom, and Video services.
• Performing ethernet switching and IP routing.
• Fusion splicing of fibers and proper dressing of cables and splicing trays within an enclosure.
• Performing low voltage/fiber infrastructure wiring and troubleshooting.
• Providing remote hands for customer support technicians and engineers.
• Installing drop/redrop fiber optic lines to client premises.
• Troubleshooting and testing Fiber GPON service using an OTDR (Optical Time Domain Reflectometer) to locate trouble locations.
• Installing GPON services at end user locations, ensuring proper light levels and connecting end user equipment.
• Identifying, labeling, and terminating fiber optic cables.
• Performing dark fiber transport and troubleshooting.
• Handling escalation calls and providing 24/7 support for SLA (Service Level Agreement) customers.
• Traveling to other service locations throughout California and potentially beyond, even in inclement weather conditions.
• Spending time in a vehicle daily, either outside or inside clients' businesses or residences.
• Cross-training and sharing knowledge with other team members to support routine tasks.
• Indirectly supervising and supporting employees with Safety and Compliance matters within multiple departments.
• Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Overall, this role involves a diverse set of skills related to telecommunications, internet services, and fiber optics, and it requires the ability to troubleshoot and resolve technical issues effectively. It also involves working with customers directly, ensuring their needs are met and problems are addressed promptly.
Marc F. Miani
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August 2020 – Feb 2023 Digital Intelligent Systems Sub-Contractor to Southern California Edison Tehachapi, CA Tier II Support Technician
• Execute deskside support services at the request of clients, by way of Microsoft Teams, Team Viewer, and Windows Remote Administration tools.
• Refreshes from Windows 7 to Windows 10; installation of new equipment from old; IMAC
• Collaborate with selected strategic team members to provide expertise and work direction.
• Support and maintain all equipment related to End User Computing during Break/Fix, IMAC (Install, Move, Add, and Change) and Desk Side Service type events.
• Conduct technical support in accordance with documented standard procedures.
• Provides resolution for escalated service tickets and properly track all activity via the applicable ITSM tool.
• Maintain close contact and open communication with clients and management until an issue has been resolved.
• Provide manager with regular updates on problems encountered and identify possible longer-term solutions or improvements to reduce future problems.
• Works with Field Managers and Lead Technicians in the event of needed escalation to troubleshoot and solve technical problems.
• Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes.
January 2020 – April 2020 Dynamic Collaborative Solutions Botthel, WA Senior Audio-Visual Engineer
• Responsible for installation of Integrated Video Conference Systems across the country.
• Read and interpret CAD engineering drawings.
• Review Statement of Work with client.
• Meet milestone schedules set forth by Project Management.
• Physically install all types of conference room designs.
• Mount monitors, projectors, and cameras.
• Build Racks used for AV equipment and terminate field and interconnecting cable.
• Build Digital Sound Processor software files.
• Upgrade software, firmware, load program files.
• Troubleshoot all issues with integrated equipment.
• Maintain integrity while at client job sites.
• Complete installation, commissioning, and training of audio and video conference room system and hand off to clients.
Marc F. Miani
*********@*****.***
March 2019 – January 2020 1099 Contract Work Tehachapi, CA Point of Sale/Back office PC/Multi-Function Printer Network Engineer
• Perform contract work on behalf of National Cash Register building and installing Self Check Out and Point of Sale registers at multiple Wal-Mart locations.
• Perform contract work on behalf of National Cash Register installing Pharmacy and Manager back office pcs and multi-function printers at multiple Wal-Mart locations.
• Perform contract work on behalf of Compucom installing Departmental and Manager back office pcs and multi-function printers at multiple Home Depot locations.
• Perform contract work on behalf of Compucom completing quarterly preventative maintenance on all technology devices at multiple Home Depot and Wal-Mart locations.
• Perform contract work on behalf of Commworks installing Internet and migration assistance at multiple Guess and Lane Bryant clothing locations.
• Perform contract work on behalf of Verizon Wireless installing and maintaining CCTV camera and DVRs at multiple Verizon locations.
• Perform contract work on behalf of ITI Industries installing and repairing home theater systems sold by Costco.
March 2014 – April 2019 Convergeone Inc. Ontario, CA Senior Audio-Visual Engineer
• Responsible for installation of Integrated Video Conference Systems across the country.
• Read and interpret CAD engineering drawings.
• Review Statement of Work with client.
• Meet milestone schedules set forth by Project Management.
• Physically install all types of conference room designs.
• Mount monitors, projectors, and cameras.
• Build Racks used for AV equipment and terminate field and interconnecting cable.
• Build Digital Sound Processor software files.
• Upgrade software, firmware, load program files.
• Troubleshoot all issues with integrated equipment.
• Maintain integrity while at client job sites.
• Complete installation, commissioning, and training of audio and video conference room system and hand off to clients.
Marc F. Miani
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March 2010 – March 2014 UNITED STATES AIR FORCE Edwards AFB, CA Information Technology Specialist (NF-III)
• Assists the 412th Force Support Squadron Commander in all matters relating to data and communication hardware/software applications in a squadron consisting over 455 persons.
• Design, install, and maintain Commercial, Financial, and Department of Defense networks stretching over 16 buildings.
• Install software and hardware and provide user training as required. Arrange purchase of various components and schedule installation.
• Configure Enterprise Network switches via PuTTy and manufacturer provided configuration softwares.
• Provide technical support and configuration of Commercial-off-the shelf (COTS) applications.
• Install software and hardware and provide user training as required. Arrange purchase of various components and schedule installation
• Provide technical support and configuration of Commercial-off-the shelf (COTS) applications and/or legacy systems, such as: Windows Server 2003-2010, various Point- of-Sale (PoS) systems such as Aloha, Rectrac, and Qubica AMF; current versions of Microsoft browser software, McAfee antivirus software, Desktop Operating Systems from Windows 95 to Windows 8, Microsoft Outlook e-mail, and DoD Host-Based Intrusion Detection Systems.
• Manage the installation, implementation and maintenance of network hardware systems such as cabling, hubs, VoIP Media gateways, and routers/firewall reconfigurations.
• Prepare site for new system installations and assess risk analysis and documentation; develop operating instructions for multiple users and provide technical assistance to Force Support Squadron computer users.
• Utilize System Control And Data Acquisition end points to monitor environmental conditions and power consumption
March 2007 – March 2010 M & M Consulting Inc. Sacramento, CA Structured Cable and Network Engineer
• Self-owned business to provide a design and install structured cabling for telephone and data network infrastructures.
• Provide technical knowledge and solutions for companies planning for technological upgrades specializing in Avaya/Nortel and Cisco.
• Act as onsite telecommunications coordinator between product vendors and individual proprietors.
• Upgrade old and installed new security surveillance equipment.
• Contracted to deploy and convert analog cell phones to Apple and Samsung mobile devices for commercial users.
• Assisted with installation of voice, data, and sensor cabling for SpaceX private launch facility at Vandenberg AFB.
• Assisted with installing fiber back-bone using Alcatel-Lucent 6450 series Voice and Data POE switches at Cal State Northridge for AT&T.
Marc F. Miani
*********@*****.***
• Installed managed voice and data infrastructure at 63 Outback Steakhouse locations in California. Procured and installed telephone and data lines from carriers. Allocated wireless bandwidth to both private and public sides of Wi-Fi broadcast.
EDUCATION
2003 – 2007 Sacramento City College Sacramento, CA Attended courses leading to Associate of Science Degrees I.T. Security. 2013 – 2017 Western Governor’s University Salt Lake City, UT Transferred to university to complete B.S. Network Security. PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
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