Data Entry Customer Service

MICAH COOK

DAMOND VALE DIEGO MARTIN TRINIDAD

Email · *************@*******.***

LinkedIn Profile · https://www.linkedin.com/in/micah-cook-24649830b/

Contact : 1-868-***-****

I hope you find my CV a suitable application to your companies interests and surely look forward to your call for interview at your soonest availability.

EXPERIENCE

FEBRUARY 2015 TO PRESENT

VISA Settlement Officer - Republic Bank Limited

REVIEWED AND ANALYZED SETTLEMENT DOCUMENTS TO ENSURE ACCURACE AND COMPLIANCE WITH APPLICABLE REGULATIONS.

ASSISTED IN DEVELOPING NEW PROCEDURES FOR STRAMLINING THE SETTLEMENT PROCESS

WORKED CLOSELY WITH INTERNAL DEPARTMENTS SUCH AS ACCOUNTING AND LEGAL, OPERATIONS TO RESOLVE ANY SETTLEMENT-RELATED QUERIES OR ISSUES.

COORDINATED WITH CUSTOMERS, BROKERS, TRADERS, CUSTODIANS, COUNTER-PARTIES AND OTHER PARTIES INVOLVED IN A TRANSACTION TO ENSURE TIMELY COMPLETION OF SETTLEMENTS

COLLABORATED CLOSELY WITH OTHER SETTLEMENT OFFICERS ACROSS MILTIPLE LOCATIONS WORLWIDE ON CROSS-BORDER DEALS INVOLVING COMPLEX REGULATORY REQUIREMENTS

JANUARY 2012 TO FEBRUARRY 2015

Customer Service Representative - Telecommunication Services of T&T

Port of Spain

RESOLVED CUSTOMER ISSUES IN AN EFFICIENT AND TIMELY MANNER

IDENTIFIED POTENTION OPPORTUNITIES TO UPSELL PRODUCTS OR SERVICES TO CUSTOMERS

MAINTAINED ACCURATE RECORDS OF CUSTOMER INTERACTIONS AND TRANSACTIONS

MANAGED DAILY OPERATIONS OF THE CUSTOMER SERVICE DEPARTMENT

EDUCATION

SEPTEMBER 2009

HIGH SCHOOL DIPLOMA

BELMONT BOYS’ COLLEGE

PORT OF SPAIN

SEPTEMBER 2011

ASSOCIATES DEGREE

EAST MUCURAPO SECONDARY

PORT OF SPAIN

LAW (PRE-LAW)

OPEN CAMPUS UWI

ST AUGUSTINE

SKILLS

STRATEGIC THINKING

TECHNICAL KNOWLEDGE

CULTURAL SENSITIVITY

FINANCIAL ACUMEN

INTERPERSONAL SKILLS

DISPUTE MEDIATION

LEGAL KNOWLEDGE

CREATIVE AND CRITICAL THINKING

ACTIVITIES

I am a member of the International WeLOVEu Foundation, which is associated with the United Nations of Global Communications (UN DGC), the WeLoveU helps achieve the UN SDGs, the biggest common goal of the global society, and established global networks and partnerships with governments, municipalities, and institutions across national boundaries, for the sustainable well-being of the world.

I have in my junior life, partaken in the Trinidad and Tobago Cadet Force, a paramilitary organization for young adults and adolescents teaching the fundamentals and importance of discipline and goal orientation. Though I have come from a poverty stricken environment and family, I have desire to further my education and practicing in law, so I can better serve my nation and people with some ability to being a good Samaritan, after Christ.

References

Victor Raymond –Group Operations Manager Trotters Restaurant Group Ltd

*******@*******.*** 868-***-****

Medford Waldron – Legal Representative HDC

**************@*******.***

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