General Manager Team Member

Location:

Dar es Salaam, Tanzania

Salary:

2,500,000/=

Posted:

August 19, 2024

Contact this candidate

Resume:

HENRY PETER SIMBA

PERSONAL INFORMATION

Date of Birth 8 May 1981

Gender: Male

Marital status: Married

Nationality: Tanzanian

Residence Country: Dar es Salaam

Language: English & Swahili Fluent written/ Spoken

License Class D1 ZNZ/TZ

Passport no. TAE710676

CONTACT

Location:

Dar es salaam, Tanzania

Name:

Henry Simba

Mobile Phone:

+255*********

Country:

Tanzania

Email Address:

************@*****.***

TARGET JOB

Target Job Title: Lodge Manager

Target Job Location: Tanzania

Career Objective: Passionate about achieving the highest levels of customer success and retention through resolving conflicts promptly and building positive relationships with guests.

Maximize efficiency of admirative processes by completing paperwork in time manner & insure proper filling of every document. Optimize site processes to ensure high team performance.

Determine areas of improving for cost control & initiative changes.

Reduce expenses by minimizing waste and allocating staff level correctly

Excellent interpersonal and networking skills

Excellent organizational, leadership and administrative skills in all departments

Flexible and adaptable with a “Can do attitude”

Ability to train and motivate employees from various cultural backgrounds

Able to work under pressure and ability to accept criticism.

Positive Attitude and attention to detail.

Employment Type: Contract

Target Monthly Salary:

Notice Period: 2 Weeks/ one Month Notes

EDUCATION

1995-1997: Advance Certificate Secondary Education (ACSEE), Pomelini Secondary School

1998 -1999: Diploma in Front Office Operations (FOC), Njuweni Institute of Hotel Catering & Tourism Management

2000-2001: Information Technology certificate, Zanzibar London Computer Training Centre (ICT)

2001-2003: College of Business Education Ordinary Diploma in Procurement, (CBE)

OTHER QUALIFICATIONS

April 2014-May 2016: Hilton Worldwide University

Award: Attending online courses, Telephone taking guest Calls, Rooming Guest, Resolving Guest Problems, Reading Guest Cues, Public Space Engaging Guest Hotel General Admin, Front Office Operations, Hotel Full Functions.

SYSTEM KNOWLEDGE

IT: Ms. Word, Ms. Excel, Ms. Access, Ms. Power point.

OTHERS: Fidelio Version 6, Ezee system, Opera Version 6, OnQ System (Hilton Worldwide System), Semper System Back and Front office operations, Hotelogix System, Hotel Time System. KW hotel System

Working Experience:

From 3rd January to Date, General Manager Durban Hotels Limited, Uhuru Stret Dar es Salaam. Web www.durbanhotels-tz.com Email Adress: ************@************-**.***

Oversee the operations functions of the hotel, as per the Organizational chart.

Hold regular briefings and meetings with all heads of departments.

Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.

Lead all key property issues including capital projects, customer service, and refurbishment.

Handling complaints, and overseeing the service recovery procedures.

Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating budget, Marketing, and sales Plan and Capital Budget.

Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

Ensure all decisions are made in the best interest of the hotels and management.

Deliver hotel budget goals and set other short and long-term strategic goals for the property.

Developing improvement actions, and carrying out cost savings.

A strong understanding of P&L statements and the ability to react with impactful strategies

Closely monitor the hotel business reports daily and make decisions accordingly.

Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate. Maximizing room yield and hotel revenue through innovative sales practices and yield management programs.

From 2nd May 2022 till 1st January 2024 Self-employed Ama Khofi Restaurant Paje Beach.

Running the entire business Monitor food preparation methods, portion sizes.

Investigated and resolved complaints regarding food quality, service.

Scheduled and received food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Monitored budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

Maintained food and equipment inventories, and keep inventory records.

Established standards for personnel performance and customer service.

Helped to make the restaurant one of the most popular restaurants in the beach for both customers and employees.

From 1st November 2021 till 1st April 2022

Pilipili Sunset Michamvi, Email: ******@********.*** as Hotel Manager

Greet and register guests

Inspect the grounds, public areas and guest rooms for appearance and cleanliness

Ensure company standards for housekeeping, decor and guest services are met

Answer guest questions about hotel services and policies

Keep track of the hotel’s financials

Interview, hire, train and terminate staff

Monitor staff performance, ensuring the hotel is running well and guests are happy

Coordinate front-office and back-office activities and resolve any problems Set budgets and room rates, allocate funds and approve expenditures for various departments

From 1st January 2020 till 31st October 2021 Aya beach bungalow kizimkazi (Hotel Manager) ******@********.***

20 bungalows, 1 restaurant and bar, Spa and Small boutique.

Oversee personnel including receptionist, kitchen staff, and office employees.

Monitor employee performance and conduct regular evaluations to help improve customer service.

Collect payments and maintain records of budgets, funds, and expenses.

Welcome and register guests once they arrive.

Resolve issues regarding hotel services, amenities, and policies.

Organize activities and assign responsibilities to employees to ensure productivity.

Create and apply a marketing strategy to promote the hotel’s services and amenities.

Coordinate with external parties including suppliers, travel agencies.

Evaluate hotel performance and ensure compliance with health and safety rules.

1st May 2018 till 31st December 2019.

Zanzibar Pearl Boutique Hotel & Villas (24 Rooms & 1 Villa). Pre-Opening Team. *****.****@*************.*** : Web www.zanzibarpear.com (Assistant Hotel Manager/Ops Manager).

Coordinated duties of hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage Teams. Ensured employees were performing assigned tasks and reacted to staff & guest needs.

Focused on Problem Resolution to address any guest issues and trained staff in Problem Resolution, achieving best monthly score in hotel history in first full month on the job.

Charged with providing a strong lobby presence to greet, assist, and connect with guests. Responsible for giving detailed information and tours regarding the history of the hotel.

Fully developed Manager on Duty program for staff to utilize in my absence. Developed Life Safety & Emergency Procedures Manual for hotel use.

Developed training classes for Managers in Training and led Employee Recognition Committee in addition to daily duties.

December 2016 to March 2018 Zanzibar Queen Hotel www.zanzibarqueen.com

Hotel Manager (Pre-Opening Team)

32 rooms, Restaurant, 1 Bar, Room Service, Spa Area, Yoga and Tai chi Area.

Setting up operational standards and introducing training plans to achieve standards set.

Increasing revenue and profitability of the property within 3 months

Responsible for maximizing revenues to meet or exceed budgets

Monitor monthly inventory supplies and equipment’s are within budgets

Implement sales & marketing plans and sales calls to meet revenue objectives

Implementation of all departments’ operational systems and budgets

Recruit qualified applicants and train employees in all departments in accordance with Hotel Standards

Manage employee performance, evaluations; prepare performance improvement plans, disciplinary

Hearings and conduct termination.

Inspect maintenance (100kva generator, water pumps etc.) cleanliness of hotel to ensure optimal

Upkeep and repair including preventative maintenance plans.

Ensuring high quality Food and Beverage Products and Services for hotel guests and customers.

Including menu planning. P&L budgeting

May 2016 to September 2016 Essque Zalu (Per Aquum Zanzibar) Senior Navigator Manager.

Welcome guests during check-in and giving a farewell to guest while checkout.

Handling guest complaints and concerns in an efficient and timely manner.

Overseeing VIP guests, arrivals and departures.

Coordinating and multi-tasking job duties in a busy environment.

Should possess detailed information about the Hotel, city as well as the competition.

Detailed information regarding arrivals and room requirements.

Providing excellent customer service as per hotel standards.

Providing information regarding the Hotel, town attractions, activities etc.

Allocate rooms to all arriving guests.

Maintain up-to date information on room rates, current promotions, offers and packages

Maintain all guest folios in the manner instructed and type out necessary guest always likes and dislikes to ensure Outstanding customer care

Supervise daily shift process ensuring all team members adhere to standard operating procedures.

August 2013 to April 2016 (Opulent Hotel Group)/Beit Al Salaam Hotel Boutique & Double Tree by Hilton Hotel Stone Town as front office Supervisor/ Night Auditor, (Pre-Opening Team)

Assign and instruct guest service agents, operators and bell boy attendant in details of work

Handling incoming and outgoing emails and calls with professional skills

Handling reservation request and inputting on the system accordingly

Observe performance and encourage improvement for monitor lobby traffics

Manage Front desk operations by completing a checklist of important daily tasks

Determining room and rate availability and making decisions that is the best interest of the Hotel

Resolving customer complaints by conducting through research of the situation and the most effective resolution

Pre-allocate all VIPs reservations rooms inspected and at the same time to ensure amenities are placed to the correct room

Manage all night auditor task, such as perform rate integrity, credit card check, run micros PMS, to ensure all cashier close their account correctly and prepare all the audit reports and send to account department.

Handling manager on duty task, manage all the department issues and making decisions for any issue happened, resolving complains to ensure customer satisfactions finally make report and present to management

Run daily reports to check reservations for accuracy and identify special.

2012 to 2013 Front Office & Reservation Head at Dhow Inn Hotel Zanzibar (Pre-opening Team).

Provide quotes for room rates and up-sell the guest, when possible,

Assist in coordinating the Front Desk and the Housekeeping Department,

Verify that the correct charges and credits are posted to the corresponding guest folio,

Collect payment for charges on the guest folio and ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift,

Responds to guest inquiries, Provide administrative, reception and program support to management and staff,

Manage phone activity including providing general knowledge to callers, Manage walk-in traffic. Sign in guests as needed. Smile and greet customers in a welcoming manner,

Register and assign rooms to guests, resolve guest complaints within scope of authority; otherwise refer the matter to the management,

Welcome and escort VIP guests and special guests from driveway to assigned rooms, provide outstanding services and ensure guest satisfaction.

2010 to 2012 Gallery Tours & Safaris Ltd. Assistant Operation Manager and Fleet Control.

Co-ordinate all Transfer & Movement of Company vehicles with operations,

Physically be present and monitor the fueling of company vehicles and present daily records of consumption mileage,

Ensure all vehicles are clean and have cooler boxes with chilled mineral water, before allocating them to operations,

Keep, maintain and up-date all ground services, To Co-ordinate with Reservations: Operations: Services: Guest Relation Officers for allocation of suitable transport for every transfer (including luggage transport where applicable)

Coordinate with Operations; Services; Guest Relation Desks at partner hotels for smooth execution of Transfer, to timely liaise with accounts department of payment for tours/excursions and when a vehicle is hired and other related expenses,

Timely liaise with Operations; and Services for proper co-ordinations of the services intended to our esteemed guests during check-ins or check-out, every possible assistance in driving of professional value must be present at all times,

Daily follow-up of the executed services and to ensure all are up to-date

Liaise and coordinate with company mechanic for proper maintenance of com vehicles,

Prepare and submit monthly report on all repairs and maintenance and fuel record carried on company vehicles.

July 2005 to October 2010:

Zamani Zanzibar Kempinski (Pre-Opening Team) Front office supervisor

Control all arrivals, departures and hotel executions

Client billing

Handling complains

Dealing with guest necessities

Night Audit (preparation of the reports, controlling of the day consuming, etc.)

Referees:

(1)Mr. Salim Othman