Customer Service Production Worker
Resume:
Professional summary
My experience working as a production line worker at P&G as well as my experience at the animal shelter required both impeccable attention to detail as well as constant physical activity for the entire duration of the shift. My experience at Geico gave me dynamic problem solving skills as well as continuous learning and flexibility as the landscape of the business changed. In every work environment, I've learned that people are what either make or break a job. Combined with impeccable customer service (people skills) and a drive to work, I'll be an asset to any work environment. I'm reliable, hard-working, and embrace challenges. I'm highly motivated and a positive influence on my team. I'm always willing to go wherever needed and am always flexible. Employment history
Frontier Co-Op Production Worker Norway, IA
Nov 2023 - Apr 2024
TCS Financial Services Specialist Annuities Licensed Hiawatha, IA Aug 2023 - Feb 2022
Nordstrom, Inc. Warehouseman Cedar Rapids, IA
Feb 2022 - Jun 2021
• Picked and packed orders for customers using a handheld scanner.
• Exceeded all productivity and quality goals.
• Maintained excellent attendance even through cancer treatment.
• Moved around to whichever department needed me as I was utilized to help others catch up on their assignments. Proctor and Gamble Worker Production Iowa City, IA Jun 2021 - Dec 2020
• Responsible for all aspects of hygiene products production from start to finish.
• Consistently exceeded production and quality goals.
• Trained and able to work in nearly every shift 1st employee (floater) utilized as needed.
• Frequently utilized to catch up and assist production lines that were below meeting goal. GEICO Agent Center Call Producer/ Insurance Licensed North Liberty, IA Nov 2020 - Nov 2018
• Maintained updated insurance licensure for auto in all 50 states.
• Handled complex customer issues in a high volume call center.
• Handled up to 90 customers per day, resolving escalated calls and issues.
• Worked in the quality assurance department for 6 months to ensure compliance.
• Worked with multiple computer platforms and programs.
• Assisted with call quality, maintaining high standards while achieving exemplary metrics.
• Provided training for new and current employees, focusing on customer satisfaction. Sara Durbala
304 53rd Ave, Amana, US, 52203
****.*******@*****.***
Loaded and unloaded trucks, ensuring timely and accurate shipments, maintaining high efficiency. Inspected product quality, upholding stringent packaging standards, ensuring zero defects. Maintained inventory, ensuring smooth production flow and preventing material shortages. Evaluated workflows, recommending improvements that increased efficiency. Collaborated with team to optimize loading, reducing turnaround time.. Conducted root cause analysis on production bottlenecks, implementing solutions that improved throughput. Optimized material handling processes, enhancing workflow efficiency and reducing material waste. Develop specialized customer service procedures, enhancing efficiency and customer satisfaction. Analyze customer feedback, identifying improvement areas, and implementing effective solutions. Coordinate with departments to streamline workflow processes, ensuring seamless operations. Safe Haven of Iowa County Coordinator Care Animal South Amana, IA Nov 2018 - Aug 2015
• Managed care for both dog and cat side of a high volume no-kill animal shelter.
• Handled 120+ calls per day from potential adopters, irate pet owners, rescues, and surrenders.
• Assisted with day to day operations, including warehousing and inventory of food.
• Certified to handle/exercise/vet and rehabilitate aggressive dogs and cats using trust and patience.
• Assisted in the surgical suite as well as providing veterinary care.
• Scheduled and confirmed appointments.
• Answered and directed incoming calls using a multi-line telephone system.
• Maintained daily calendars, set appointments with clients, and planned office events.
• Processed payments and updated accounts to reflect balance changes.
• Sorted incoming mail and directed to correct personnel each day.
• Oversaw office inventory, restocking supplies, and submitting purchase orders. Coffee Haus Gifts Owner/Manager Amana, IA
Aug 2015 - Mar 2010
• All daily operations associated with running a business, including customer service, food service, accounting, and inventory management.
• Hired, trained, and managed cafe employees.
• Physically demanding, long hours which I embrace.
• Regularly updated to adhere to management guidelines and regulations.
• Continuing education and research related to business.
• Increased our line of offerings.
Remedy Staffing Solutions Production Utility Cedar Rapids, IA May 2024 - Present
Education
Biology University of Iowa Iowa City, IA
Jun 1997 - Jun 1997
John F. Kennedy High School Cedar Rapids, IA
Jun 1995 - Jun 1995
Skills
Reliable attendance (Expert) Attention to detail (Expert) Flexible (Expert) Hard working (Expert)
Problem Resolution (Expert) Computer literate (Skillful) Creative (Skillful) Customer service (Expert)
Data entry (Expert) Customer care (Expert)
Call center (Expert) Physically active (Expert)
Management Experience (Beginner) Team Building (Skillful) English
Manage production lines, ensuring smooth workflow and timely completion of tasks. Handle warehousing operations, maintaining organized inventory and efficient material flow. Perform rework tasks, improving product quality and reducing waste. Operate material handling equipment, ensuring safe and accurate transportation of goods. Adapt to various roles as needed, contributing to team success and operational flexibility. Eager to learn and adapt quickly, always punctual and dedicated to delivering high-quality work. Streamline production lines, boosting efficiency and meeting deadlines consistently. Oversee warehousing, ensuring meticulous inventory management and smooth material flow. Execute rework tasks, enhancing product quality and significantly minimizing waste. Operate material handling equipment, prioritizing safety and precision in goods transportation. Facilitated production line optimization, ensuring timely task completion and boosting overall efficiency. References
Hillary Field
GEICO supervisor
https://www.linkedin.com/in/hillary-field-b10304225? trk=contact-info
Mary McCord
Safe Haven of Iowa County
*********@**********.***
Shane Bumsted
GEICO
**********@*****.***
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