Quality Assurance Medical Laboratory

Bonita Scott

**** **** ****

Bulverde, Texas ****3

*************@*****.*** 210-***-****

SUMMARY OF QUALIFICATIONS:

oDepartment of Defense (DoD) Quality Assurance and Communications Manager

oDoD Technical Editor III

oDoD Multimedia Developer

oManaged daily protocol operations for more than 1,600 military and civilian personnel located over five continents

oConducted classes and student performance evaluations for over 600 Soldiers annually in the Army Medical Laboratory Technician (MLT) course

oOrchestrated annual National Lab Week educating over 1500 medical students and faculty

oDepartment of Defense Government Travel Card Agency Program Coordinator (APC)

oDepartment International Merchants Purchase Authorization Card (IMPAC) cardholder

oGeorge Washington University Medical Laboratory Technology adjunct faculty

oDepartment Contracting Officer Representative (COR)

EDUCATION:

oMSHS Clinical Research Administration – Touro University

oBSHS Medical Laboratory Technician – Touro University

oASHS Medical Laboratory Technician – George Washington University

CERTIFICATIONS

oMaster Project Manager (MPM) – American Academy of Project Management

oCertified Scrum Master (CSM) – Scrum Alliance

oProject Management 360 – Cornell University

oProject Leadership – Cornell University

oDiversity, Equity, and Inclusion – Cornell University

oMaster Trainer Course – Academy of Health Sciences

oSmall Group Instructor Training Course – Academy of Health Sciences

oInstructor Training Course – Academy of Health Sciences

oMedical Information Management Course – Academy of Health Sciences

oMedical Material Management Course – Academy of Health cScience

oEqual Opportunity (EO) Leader – Department of the Army

PROFESSIONAL EXPERIENCE

GeekSI, Inc. ǀ Quality Assurance and Communications Manager 5/2023 – Present

oManage the quality assurance process for software projects, ensuring adherence to standards, procedures, and best practices

oDevelop and implement QA strategies, policies, and guidelines for high-quality standards in communication channels

oEstablish effective communication channels with stakeholders to ensure clear understanding of project requirements

oCoordinate and prioritize QA activities to meet project timelines and deliverables

oCollaborate with cross-functional teams to align QA efforts with project goals and objectives

oConduct audits and reviews of communication materials for accuracy, clarity, and consistency

oEnforce quality control measures for written and multimedia products

oImplement communication strategies to promote knowledge sharing and collaboration

oProvide guidance and support to team members on QA processes, tools, and methodologies

oIdentify and propose solutions for communication gaps and process improvements

oMonitor and track QA metrics, providing regular reports and updates to management

oConduct training sessions and workshops on QA principles and tools

oStay updated with the latest trends in QA and communication practices

oCollaborate with external vendors to ensure quality standards for outsourced communication

oFoster a positive work environment, promoting teamwork and open communication

oContinuously evaluate and improve QA processes for efficiency and enhanced practices

oEnsure compliance with regulatory requirements and industry standards in communication processes

Ahtna, Inc. ǀ Quality Assurance and Communications Manager 8/2022 – 5/2023

oFacilitated the successful implementation of Agile/Scrum principles and practices within the organization, ensuring effective collaboration and delivery of high-quality products

oApplied subject matter expertise to support diverse tasks, promoting Agile best practices and industry standards across the development teams

oFostered a culture of continuous improvement and learning, guiding the team towards adopting Agile values, principles, and methodologies

oCoached and mentored the team on Agile/Scrum practices, providing guidance on self-organization, cross-functionality, and iterative development

oCollaborated with stakeholders and team members to define and prioritize product backlogs, ensuring alignment with business objectives and customer needs

oFacilitated Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, to enable effective communication, transparency, and accountability

oFacilitated decision-making and issue resolution, removing any impediments or barriers that hinder the team's progress towards sprint goals

oMonitored and tracked project progress, ensuring timely execution and adherence to performance metrics, such as sprint velocity and burn-down charts

oCollaborated with the product owner to refine user stories, ensuring they are well-defined, estimable, and actionable for the development team

oCoordinated and facilitated release planning and roadmap discussions, ensuring alignment between the development team and stakeholders on project timelines and deliverables

oFostered effective knowledge sharing and collaboration among team members, promoting cross-functional collaboration and continuous improvement

oConducted comprehensive analysis and evaluation of Agile processes, offering recommendations for process improvements, optimizations, and issue resolution to drive organizational success

oFostered a positive and collaborative team environment, promoting teamwork, open communication, and a culture of continuous learning and improvement

oCommunicated project status, risks, and issues to stakeholders and management, ensuring transparency and effective decision-making

oMaintained an indexed document repository for easy access to project artifacts, such as user stories, sprint plans, and retrospective findings

oUtilized Agile project management tools and software, such as Jira or Trello, for backlog management, tracking progress, and generating reports

oCollaborated with cross-functional teams, including developers, testers, designers, and product owners, to ensure effective coordination and successful delivery of products

oStayed updated with the latest trends and developments in Agile methodologies, attending conferences, workshops, and training sessions to enhance knowledge and skills

oEncouraged and facilitated cross-team collaboration and knowledge sharing to promote Agile practices and foster a culture of continuous improvement

oEnsured compliance with regulatory requirements and industry standards in all communication materials and processes

oProvided Blackboard administration support and managed compliance verification databases

oUtilized Microsoft Office Suite and Teams, Training Development Capability (TDC), and worked remotely

Carney, Inc. ǀ Quality Assurance and Communications Manager 3/2018 – 8/2022

oSupported the instructional design team throughout the ADDIE process

oIdentified and defined deliverables and requirements for team members

oManaged project deliverables and tracked task progress and milestones

oWorked closely with the technical team to gather data for accurate deliverables

oPerformed quality analysis (QA) functions on written and multimedia products

oCommunicated complex technical information effectively to both technical and non-technical audiences

oProduced technical documentation on-time with no grammatical or spelling errors

oProvided Blackboard administration support and managed compliance verification databases

oUtilized Microsoft Office Suite, Training Development Capability (TDC), and worked remotely

Texas Oncology ǀ Medical Laboratory Technologist 1/2016 – 7/2017

oConducted interviews and training sessions for laboratory staff

oDeveloped and executed plans for workflow management

oAppraised staff performance and validated competencies

oEnsured safety compliance, addressed concerns, and resolved problems

oManaged budgets and ensured proper use of supplies and equipment

oShared technical expertise with team members

oServed as a member of clinical study and drug supply teams

oManaged deliverables, clinical supplies planning and tracking, lab collection and specimen tracking, status update reports, and study closeout activities

oMaintained close communication to ensure adequate clinical supply throughout clinical trial duration

oMonitored expiry dating for clinical study supplies

oInteract with other departments, as needed, to resolve any issues involving clinical supply inventory and distribution

oEnsured that all tasks meet Sponsor expectations, and were delivered in accordance with the contract, trial protocol, ICH/GCP and applicable SOPs

oManaged clinical supply and complaints received from investigative sites and/or subsidiaries, addressed supply replacement requests

Methodist Healthcare Ministries ǀ Supervisor, 2/2011 – 5/2015

oDirectly supervised technicians and phlebotomists at two clinics in accordance with policies, applicable laws, good laboratory practices:

oInterviewed and trained staff

oPlanned, assigned, and directed workflow

oScheduled and approved time sheets

oAppraised performance and validated staff competencies

oEnsured safety compliance, addressed issues and concerns, and resolved problems

oProvided input to and worked within all budgets, ensured proper use of supplies and equipment

oServed as member of clinical study team and/or drug supply team, as assigned

oManaged deliverables, clinical supplies planning/tracking, sample collection and specimen tracking, status update reports, study closeout activities

oShared technical expertise with team members

oMonitored clinical supply expiry date to ensure adequate supplies on-hand throughout the duration of a clinical trial

oInteracted with other departments, as needed, to resolve any issues involving clinical supply inventory and distribution

oEnsured all tasks meet Sponsor expectations, and were delivered in accordance with the contract, trial protocol, ICH/GCP and applicable SOPs

oResolved complaints received from investigative sites and/or subsidiaries

AMEDD Center and School Academy of Health Sciences ǀ Branch Administrator/Logistics, 07/2007 – 03/2008

oCompiled, revised, edited, consolidated, submitted, and managed multimillion-dollar budgets which included travel, training, special supplies, equipment, and materials to support administrative and logistical support for more than 600 students and cadre annually

oEnsured timely execution and payment of all branch contracts

oReviewed solicitations items, quantities, and specifications for accuracy

oCoordinated with vendors to exchange information, correct errors, and/or order placement as needed

oPrepared and maintained a database of items requisitioned by source of supply, item description, and required delivery date and dollar value

oInspected, distributed, redirected, identified excessive items, and initiated documentation for disposition of unserviceable equipment and supplies

oEnsured proper record keeping of any required documentation

oCoordinated logistical support to ensure adequate resources and space for examination administration and analysis

AMEDD Center and School Academy of Health Sciences ǀ Military Instructor, 08/2004 – 07/2007

oDeveloped and maintained Branch period of instruction (POI) schedule for six classes annually

oProvided instructional materials based upon learning objectives; created media presentations; and constructed testing/assessment tools

oPrepared and presented lecture utilizing audiovisual materials, practical exercises, discussion, case studies, learner presentations, classroom exercises, and computer-based training

oConducted instruction in a variety of environments, which included classroom, laboratory, clinical, and/or field instruction outdoors

oComposed new and/or revised test bank questions to meet medical evolution

oPrepared records, counseled students, and provided student grade input for inclusion in student training records

oServed as Branch team building coordinator and orchestrating events for more than 120 soldiers

oReviewed and updated all primary lectures and completed validation of over 130 test bank questions

oCompleted the Collateral Duty Safety Officer’s course and reviewed branch SOPs for adherence to all safety guidelines

Walter Reed Army Institute of Research ǀ Agency Program Coordinator, 04/2002 – 08/2004

oManaged a multimillion-dollar annual budget spread over 18 accounts

oIMPAC card holder for Division

oServed as Unit DOD Government Travel Card APC

oProvided guidance, correspondence, documentation, checklists, reports, and other written materials on procedures for social events, conferences, meetings, briefings, visits, ceremonies, invitations, seating, programs, and other associated protocol functions

oInvited, scheduled, greeted, and escorted distinguished visitors on behalf of the Command Group

oPrepared and presented presentations on behalf of the Command Group for equal opportunity, promotions, and change-of-command, hail and farewell ceremonies

oManaged foreign and domestic travel for military and civilian team members and leaders

REFERENCES

Available upon request.

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