Customer Service Team Leader

TS Tealla Santana

Milford, OH ***** 513-***-**** *********@*****.***

PROFESSIONAL

SUMMARY

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

SKILLS Employee Coaching and

Motivation

Managing Multiple Priorities

Directing Team Members

Shift Coverage

Recruiting and Interviewing

Scheduling and Coordinating

Administration and Reporting

Orientating and Training

Food Safety and Quality

Cash Deposits and Receipts

Hiring and Developing

WORK HISTORY ASSISTANT MANAGER 02/2022 to 08/2022

Applebee's Eastgate, OH

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Monitored security and handled incidents calmly.

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget. Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

RESTAURANT MANAGER 07/2018 to 11/2021

Frisch's Big Boy Forestville, Ohio

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service. Carefully interviewed, selected, trained and supervised staff. Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant. Reconciled cash and credit card transactions to maintain accurate records. Led and directed team members on effective methods, operations and procedures.

Correctly calculated inventory and ordered appropriate supplies. Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

EDUCATION GED 08/2018

Ecot, Online

LANGUAGES Spanish

Native or Bilingual

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