Customer Service Office Manager
Resume:
Raquel Nunez Valdovinos.
**** * ***** ****** **, Las Vegas, NV 89166
********@*******.***
SUMMARY OF QUALIFICATIONS
• 10+ years of management experience, including Office Manager, Property Manager and Bookkeeper
• Problem solver; set up a product usage system at restaurant that reduced costs and waste by 20%
• Possess computer skills; able to use Microsoft Word, Excel to compete daily office tasks
• Strong customer service skills; greet 100+ customers/day in retail sales environment
• Very dependable; currently maintaining a perfect attendance for the past 9 months
• Bilingual; English and Spanish
RELATED WORK EXPERIENCE
Bookkeeping/Tax Preparing Assistant 2017 –2020
BIZ Accountants, Las Vegas, NV
• Accurately entered all the data for individual tax preparation, increasing efficiency of process by 10%
• Sorted and separated invoices, accurately assigning funds/costs, reducing amount of taxes paid by 20% Customer Service Associate May 2015 – 2016
Deseret Industries, North Las Vegas, NV
• Professionally greet 100+ customers/day, building strong customer relationships and repeat business
• Merchandise women’s clothing, improving the shopping experience, increasing sales by 5% over last July
• Skilled cashier; completed training in 1 day, when it normally takes 4, accurately processing transactions Property Manager 2008 – 2013
Self-Employed, Tijuana, Mexico
• Managed 4 separate properties, including 3 residential homes and 1 commercial property
• Successfully negotiated 2-year rental contract lengths to limit risk and potential losses
• Tactically recruited new renters when contracts were expiring, having a 100% occupancy rate each month Office Manager 2002 – 2006
Mariscos Las Palmas Restaurant, Tijuana, Mexico
• Managed payroll for staff of 14 employees, processing paychecks with 100% accuracy each week
• Handled purchasing responsibilities, saving restaurant 10% in costs, by strategically purchasing in bulk
• Set up a system for cooks to use consistent amounts of product when preparing food, saving 20% in costs EDUCATION AND TRAINING
Cashier Certified, Deseret Industries, North Las Vegas, NV 2015 Basic Tax Preparation for Individuals, Liberty Tax, Las Vegas, NV 2014 2 Years of Electromechanical Engineering, Instituto Tecnologico de la Casta Grande,MX1992/1994 High school diploma, MX1989/1992
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