Service Representative Customer
Resume:
Lake Worth, FL *****
***************@*****.***
CHERBRIE S. COLLINS
PROFESSIONAL SUMMARY
Highly motivated, versatile professional with strong, results oriented focus. Excellent verbal and written communication abilities and a skill set to drive success in any environment. Excels at problem solving, working with tight deadlines and performs well under pressure. Experience with staffing, talent acquisition and development, human resource management and new business development..
Seeking a position where my strengths can be used to improve organizational profitability and stakeholder satisfaction.
PROFESSIONAL HILIGHTS
GREW SINGLE PHYSICIAN STARTUP TO A PRACTICE THAT SEES UPWARDS OF 235 UNIQUE PATIENTS WEEKLY
CONSISTENTLY EXCEEDED NEW HIRE SALES QUOTAS
UPSOLD PATIENTS ON PRODUCTS AND SERVICES
INCREASED COMPANY PROFITS BY REDUCING WASTE AND CUTTLING SUPPLY EXPENSES
MAINTAINED ORGANIZATION WIDE HIPAA COMPLIANCE, TRAINING AND PROCEDURES
CONSISTENTLY INCREASED ANNUAL PATIENT VOLUME AND PRACTICE REVENUES
OVERSAW PRACTICE TRANSITION TO ELECTRONICE PRESCRIBING
DEVELOPED AND MAINTAINED PROFESSIONAL RELATIONSHIPS WITH LAB LIASONS, HOSPITAL ADMINISTRATORS, PHARMACEUTICAL REPRESNTATIVE AND MORE TO FACILITATE FAVORABLE OUTCOMES
PLANNED AND EXECUTED OFFICE SETUP, DESIGN, AND RELOCATION TO A NEW SITE
IMPLEMENTED AND MONITORED CONVERSION TO EMR SYSTEM
SUPERVISED CONVERSION TO DIGITAL EXRAY SYSTEM ICR CO
PASSED BIANNUAL NYS X-RAY INSPECTION ND MAINTAINED EQUIPMENT QA RECORDS
DEVELOPED OFFICE PRACTICES AND POLICIES UTILIZING BENCHMARKING STRATEGIES
ACO (ACCOUNTABLE CARE ORGANIZATION) LIASON
MEANINGFUL USE DOCUMENTATION COORDINATOR
DESIGNED INVENTORY MANAGEMENT SYSTEM FOR SUPPLIES AND VACCINES
ESTABLISHED AND ADMINISTERED MAINTENANCE PROGRAM FOR OFFICE AND MEDICAL EQUIPMENT
FACILITATED ALL CHART REVIEWS AND HEDIS REQUESTS
MONITORED ALL OUTGOING COMMUNICATIONS AND AUTHORED WORDING FOR PRACTICE WEBSITE
MAINTAINED OFFICE COMPLIANCE WITH ALL REGULATORY LAWS SET BY STATE AND FEDERAL MANDATES
SKILLS
Organizational leadership, performance optimization, project management, data analysis, sales and marketing, policy and procedure development, knowledge of medical coding, billing and reimbursement, strategic planning, medical terminology, Microsoft Office, Proficient with GE IDX by Centricity, Cerner, and Epic, familiar with many EMR/EHR applications
WORK HISTORY
Provider Liaison
Accountable Care Hospitalist Group
June 2017-Present
Transfer/promotion from previous role,
Responsible for the design and implementation of systems to monitor and address provider uploads for billing submission and other internal metrics for productivity evaluation
Manual entry of selected patient demographic data for billing and auditing
Training new administrative staff on EMR, use of company tools including cloud storage directories, reporting systems
Serve a organization liaison to facility stakeholders to assist with addressing concerns
Designed and implemented process for addressing poor survey response levels and unfavorable feedback, increasing response rate to over 40%, feedback improved over 100%
Hospital Liaison/Coordinator
Accountable Teaching Seevices LLC
August 2017-June 2023
Reporting on patient census
Attending briefing meetings and dissemination info to providers
Following up with providers on overdue responses and late documentation
Faciliting post hospitalization follow up appointment with primary care providers
Independent Contract/ Freelance
September, 2015 – August 2017
ATLANTA, GA
-Organizational start up consulting for House of Healing Hearts
-Organizational start up consulting for Queen of Hearts EMS Training
-Direct Sales for Quality Home Care, LLC
-Appointment scheduling and insurance verification for Phoenix Practice Solutions
Office Manager,
SAMSON MEDICAL PC, CEDARHURST, NEW YORK
January, 2004 – August, 2015
Managed all aspects of day to day operations as well as strategic planning for a busy medical practice.
MEDICAL ADMINISTRATIVE ASSISTANT, ISRAEL M. SAMSON, MD, CEDARHURST, NEW YORK
September, 2001- January 2004
Served as front desk and face of the organization for growing medical practice. Back office tasks included developing x-rays and performing urinalyses.
EDUCATION
LIBERTY UNIVERSITY, MBA, PENDING 2017
LIBERTY UNIVERSITY, GRADUATE CERTIFICATE HEALTHCARE ADMINISTRATION
Coursework including: grant acquisition and management, nonprofit management, politics and health policy
LIBERTY UNIVERSITY, MASTER OF ARTS, MANAGEMENT AND LEADERSHIP
CITY INIVERSITY OF NEW YORK, YORK COLLEGE, BACHELOR OF ARTS, ECONOMICS
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