Customer Service Program Assistant
Resume:
Jocelynn Watson
*.************@*****.***
Qualifications
Positive attitude and professional demeanor, 20+ years of providing excellent customer service with cash handling experience. Able to multi-task calmly in a fast-paced work environment with minimal supervision. Proficient in Computer Technology, Internet and Microsoft Office Suite with the ability to type 50+ wpm. Excellent time management skills and exceptionally organized. Team player with leadership skills. Flexible, responsible and thrives to learn new things. Passionate and committed to helping people by quickly focusing on and finding solutions.
Education
Associate’s Degree / Rio Salado College / 2009
Work History
Adjudicator-Department of Economic Security-Unemployment (remote position)-June 2020-Oct. 2020
• Assertively interviewed both client and employer to obtain vital information needed for unemployment claim.
• Identified issues, documented facts and investigated discrepancies. Researched rules and regulations in order to apply laws and policies.
• Wrote final administrative decision to allow or deny unemployment insurance benefits.
Program Assistant -The Salvation Army- Oct. 2017-Oct. 2019
• SafeServ certified, managed kitchen. Accountable for inventory, ordering & restocking, made weekly trips to St. Mary’s Food Bank for donations. Prepared snacks & full meals for groups ranging from 10-200 people.
Assisted Minister and Program Director with the numerous programs such as: Vacation Bible School, Sunday school and Service, Home League (women’s weekly meeting). Once a week, taught girls’ grades 1-5 “Sunbeams” (a class similar to Girl Scouts with the addition of the morals based on Christ).
• During Christmas season, rang bell and transported bell ringers. Collected, counted and deposited monies from red kettles that ranged from $1,000-$10,000.
• As the Ministry Leader of Celebrate Recovery, led weekly 2- hour meeting that held approximately 100-150 attendees. Provided snack after every meeting along with preparing dinner once a month.
Women's Residential Assistant Manager-The Salvation Army- June 2016-Oct.2017
• Live-in position; assisted Resident Manager, oversaw the general welfare and safety of 14 female beneficiaries. Issued random alcohol and drug tests. Lead morning devotions, spoke publically in an audience of over 100 beneficiaries.
• Drove 14-passenger bus to transport women to and from work, meetings and chapel. Taught anger management and relapse prevention. Enforced the many strict rules the program implemented (such as no profanity) and issued write-ups when rules were broken.
Contact this candidate