Customer Service Office Manager

Michelle Young

P.O. Box **** * Jackson, GA ***** * 404-***-****

********.*********@*****.***

SUMMARY: I would be an asset to your organization – My best foot is always put forward …

Professional leader +/or manager ** Excel in guidance, direction & prioritizing. Positive attitude, time management. Deliver results! Provide solutions! Continuous improvement! Identify, understand & solve! Aim to satisfy! Success in working alone or as a team player. Attention to detail, company procedures & safety policies. Think outside-the-box. Excellent communication/written/organizational skills. Honest & loyal! Will exceed your expectations!

EXPERIENCE: 2005 – Present Newcomb Spring of GA – Manufacturing Stonecrest, GA

Customer Service Manager * Inside Sales

●Supply Chain Customers: Understand their needs, then lead & develop ways to improve their inventory control via calls, faxes, e-mails (over 100+ daily), personal visits. Review & solve

problems +/or issues. Always have an answer --

●PO’s are entered, proofed, approved & stamped for production; Order wire as needed --

●Coordinate with shipping on deliveries, date changes, inventory control & month end --

●Provide customer updates when order change occurs; document all conversations --

●Make decisions with production manager on planning, coordinating, organizing machine

and production schedule +/or workload. Find a way to expedite for faster turnaround --

●Verify prints for accuracy; advise customer if a revision change is required --

●Create job router with operation steps for all new parts & maintain files --

●Process credit applications for new customers & follow-thru until approved/denied --

●A/R (Finance): Credit processing & resolve payment +/or collection issues (with success) --

●Make cold calls to new clients & schedule plant tours +/or appointment for outside sales rep

to visit. Entertain top clients with lunch or dinner 2x year --

●Work with outside sales rep to keep accounts active --

●Manage multiple schedules +/or projects – Handle “frequent interruptions” without stress --

●Back-up when required to answer phones. Open-up each morning & lock-up each night --

●Assist General Manager as needed; including personal errands --

1987 – 2005 Museum Replicas – Mail Order Conyers, GA

Manager: Customer Service, Office, Merchandise/Marketing, Showroom

●Managed departmental budget & month-end; found ways to save money +/or cost --

●Human Resources: Interviewed, hired, terminated, maintained employee records. Disciplinary

actions when required, promoted, conducted annual review and attended job fairs. Payroll --

●Fast-paced mail order; high pressure/stress -- Supervised 8-10 operators; monitored work

schedules with success in saving company money – Ensured work was processed efficiently

& on-time. Supervised in opening mail & strong data entry to continue in keeping workflow

increasing & make improvements --

●Retail Showroom; Managed 2 clerks - Overseen merchandise displays & customer concerns --

●Answered +/or solved customer disputes with success -- Kept procedure manual updated --

●Assisted President & CFO with requirements; including personal errands --

●One of two typesetters for two mail-order catalogs; verify, edit, proof-read; made suggestions

Work hours during catalog time could be up to 60 hours a week and some weekends --

●Worked hands-on with graphic designer; Typed & assisted in layout for templates --

●Merch/Mktg -- Researched products for catalog; Upsell discontinued items, generated flyers or brochures to market items. Scheduled meetings, trade shows, travel, cold calls --

●Assisted shipping with returns; inventory control. Dispatched & scheduled freight deliveries --

●Handled cash flow daily, A/P, A/R; researched & reconcile accounts, credit & collection --

●Coordinated functions, parties, sale events, travel arrangements, equipment rentals, etc. --

●Opened-up each morning & locked-up each night --

●Ordered office supplies, stationary, ran errands, etc. --

EDUCATION: Rockdale County High School diploma in business management; nine perfect attendances

Equivalent hands-on experience to most degrees; have worn many hats

SKILLS: Outlook Express, Microsoft Office, Macintosh, JobBoss, 95+ WPM, General Office Equipment

INTERESTS: Family Time ** Volunteering ** Recycling

OTHER: Perfect Attendance: Never called in or arrived late – Very Dependable!

Non-Smoker ** Drug Free ** Reliable Transportation ** Notary Public

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