Data Entry Customer Experience

Tanya Kennedy-Davis

443-***-**** ***********@*******.*** Glen Burnie, MD 21060

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Mail handling

Records Maintenance

Meeting Coordination

Data Entry

Scheduling

Flexible and Adaptable

Multitasking and Prioritization

Database entry

Problem-Solving

Record Sorting and Filing

Outgoing Mail Preparation

Information Processing

Attention to Detail

Data Entry and 10-Key

Professional and mature

Customer Communication

Scanning and copying

Sorting and labeling

Service Oriented

Creative Thinking

Basic Bookkeeping

Team Collaboration

Reliable and Punctual

Office Machine Operation

EXPERIENCE

Automation Clerk, U.S. Postal Service, USPS, August 1993-Current Linthicum Heights, Maryland

Sorted and distributed incoming mail, dispersing to appropriate Post Office Stations Sorted and routed incoming mail and prepared outgoing mail. Troubleshot Data Processing equipment, computer software issues. Trained newly hired employees to perform work activities and use computer applications. Parole and Probation Intake Clerk, State of Maryland Department of Public Safety, August 1985-August 1993

Baltimore, MD

Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.

Removed barriers to drive end-to-end resolution of servicing and billing. Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.

Performed intake and conducted client interviews, providing documents in both English and Spanish.

Conducted client interviews and performed client intake services. Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.

Answered phone calls to provide assistance, information and medical personnel access. Collaborated with social workers to support patients. Maintained accurate records and documented client data in company databases. EDUCATION AND TRAINING

High School Diploma

Arthur P Schalick HS, Elmer June 1982

Some College (No Degree)

Accounting and Computer Science, Julia Village College, Stevenson, MD

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