Technical Support Help Desk
Resume:
Latifah Trezvant
Kansas City, KS *****
***************@******.***
• Skills Technical support Shift management Salesforce Management Help desk Computer networking Google Suite Salesforce Data Entry/ Keystroke 25 wpm Salesforce Technical Support Strong motivational strategies Computer networking Very sufficient and prompt Financial concepts Effective leadership qualities and experience Strong interpersonal and communication skills Typing Cash register Sales Customer service Customer support Tax experience Order entry Live chat Help Desk Created very detail and age appropriate activities for children and young adults. Appointment Setting Cash handling Banking Freight iOS Fraud prevention and detection Creative and innovativeproblem- solvingCommunication skills Google Suite Handle inbound and outbound calls Effective multitasking Upselling Live chat
Willing to relocate to: Kansas City, KS
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Dollar Tree and Family Dollar-Kansas City, KS
January 2024 to April 2024
Supervise co workers
Handle store cash
Count inventory
Store keys / alarm code
Customer complaints
Problem-solving
Team Associate entertainment
Walmart-Roeland Park, KS
July 2023 to October 2023
Cashier
Stocker/ freight
Help customer
Solve customer problems
Handle store keys and cash
Supervise other associates
Fulfillment Associate
Ticket Boat Inc-Lenexa, KS
July 2019 to November 2021
Fulfill ticket orders
Mail/ship tickets
Answer phones
Buy/ sell order
Company email
Advisor 1
Concentrix-Kansas City, KS
January 2021 to April 2021
Live chat
Outgoing calls
Inbound calls
Tax experts
Shift Manager
Burger King-Kansas City, KS
February 2017 to May 2017
store inventory store supervision supervision other co-worker handle store cash/deposit store money cashier And food prep
Customer Service Advocate
USA 800 Inc-Raytown, MO
March 2016 to June 2016
Shift Manager
McDonald's-Kansas City, MO
November 2014 to December 2015
Responsibilities
Able to do all task and problem-solving
Management/Manager
Church's Chicken-Kansas City, MO
October 2011 to September 2013
store inventory store supervision supervision other co-worker handle store cash/deposit store money cashier
Education
high school diploma
Delasalle high school - Kansas City, MO
2009 to 2011
Skills
• Strong interpersonal and communication skills
• Data Entry/ Keystroke 25 wpm (10+ years)
• Effective leadership qualities and experience
• Strong motivational strategies
• Creative and innovative problem solving
• Management (10+ years)
• Appointment Setting
• Effective multitasking
• Handle inbound and outbound calls
• Very sufficient and prompt
• Created very detail and age appropriate activities for children and young adults.
• Live chat (5 years)
• Help Desk
• Technical Support
• Upselling
• Customer support
• Computer networking
• Google Suite
• Salesforce (2 years)
• Communication skills
• Salesforce
• Financial concepts
• Live chat
• Customer service
• Help desk (10+ years)
• Fraud prevention and detection
• Freight
• Cash handling
• Shift management (10+ years)
• Cash register
• Tax experience
• Computer networking
• Salesforce
• Order entry (10+ years)
• Technical support (10+ years)
• Typing
• iOS
• Google Suite
• Sales
• Banking
Contact this candidate