Sales Representative Customer Support
Resume:
CONTACT
Marché **** - Still
now
March **** - July
2023
September 2021 -
February 2022
Feb 2017 - Dec
2020
Jan 2015 - Nov
2016
NTUMBA MAMBASANTU
PERTINENCE
**, **** ****** ******, ********HI, DR CONGO
***********@*****.***
Sales representative
AIRTEL
Maintain and grow the market in terms of revenue and subscribers Create and visit activator sales points (SSO); Airtel Money sales points
(CICO); and Airtel Money Banks (AMB)
Plan and conduct field actions for greater visibility Manage and coach a team of mobile activators
Organize morning briefs with TAs, BAs, Commandos, and DSRs, as well as meetings with distribution channels during visits
Implement the GSM and Airtel Money commercial strategy within the territory
Coordinate and execute commercial activities for the continuous development of the market by achieving sales, distribution, and acquisition targets
Monitor and follow up on key performance indicators to achieve GSM and Airtel Money commercial objectives
Establish necessary mechanisms to manage GSM and Airtel Money distribution channels (SSO, TA, BA, Commando, AMO, RSO, Kiosks, AMB, Phone vendors, and DSO) and ensure they are adequately stocked to avoid shortages
Provide customer support for GSM and Airtel Money partners Monitor and share performance with GSM and Airtel Money distribution channels
Execute strategies related to subscriber penetration and acquisition in the territory through distribution channels
Ensure that all distribution channels are active, fully operational, and visible according to standards
Ensure float availability in all AMBs, Kiosks, and CICO points Sales representative
ORANGE
Pay attention to the kpi’s
Increase the partner’s subscriber base
Increase partner income
Maintain the visibility, presence and permanence of the partner's products in the sector (Orange Money, Orange Energie, Units)
Manage and coach a team of SSO activators (SAM)
Create and monitor CICO infrastructure, PDA, intermediate DA, DA sims, Franchise
Manage and report customer complaints
Direct sellers supervisor
AFRICELL
Supervise the DS (Direct Sellers) teams
Boost direct sales of DS through better coaching
Maintain the sale and visibility of africell products in your sector Freelance
AIRTEL ET VODACOM
sales of sims and telephones and make acquisitions in the outskirts of the city
DSR TEAM LEADER
Airtel
EXPERIENCE
Feb 2014 - Dec
2014
Jan 2013 - Mars
2013
Apr 2012 - Nov
2012
Apr 2009 - Jul 2011
2023
2007
2018
2018
Manage a given territory
Supply points of sale with AIRTEL products
Create new AIRTEL points of sale
Boost sim sales activations by managing a Freelancer team Create AIRTEL MONEY points of sale
Field agent
Vodacom
Sim sellers
Vendors
establishment the marvel (Vodacom superdealer)
Sim sellers
marketing agent
TIGO
Visit the points of sale
Refuel TIGO units at sales points
Create new points of sale TIGO sims sales
Displaying and undisplaying TIGO visibilities
Brother ambassador
ZAIN
Zain sims sales
To Do direct activations therefore boost activations IMPACT UNIVERSITY (UREC: UNIVERSITÉ DE LA RÉFORME DU CONGO) STRATEGIC MANAGEMENT AND ENTREPRENEURSHIP
BAC+3
CITE SCOLAIRE DE BEL-AIR
Electricity
Général certificate of secondary education
RUTE ASBL
Sales technique training
End of training certificate
RUTE ASL
SALES AGENT training
End of training certificate
Strong communication and interpersonal skills
Strong leadership and management abilities
Ability to work well under pressure and meet deadlines Strong leadership and management abilities
Effective problem-solving and decision-making skills French Expert
English Medium
American sign language
Marital Status : Married
Nationality : Congo DR
Luc caleb ngoie - Orange
AM (Area manager)
EDUCATION
SKILLS
LANGUAGES
PERSONAL DETAILS
REFERENCE
Laurent nzita - ORANGE
AM( Area manager)
******.***@******.**
SEKU MUTAMBA - AIRTEL
Zonal Business Manager (ZBM)
sékou.*******@**.******.***
Ronsard kasanza - RUTE ASBL
RUTE ASBL Coordinator
**************@*****.***
Contact this candidate